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Quality Systems. A Thermodynamics-Related Interpretive Model

Istituto Zooprofilattico Sperimentale della Sardegna “G. Pegreffi”, Sassari 07100, Italy
Entropy 2017, 19(8), 418;
Received: 21 June 2017 / Revised: 9 August 2017 / Accepted: 14 August 2017 / Published: 17 August 2017
(This article belongs to the Special Issue Entropy and Its Applications across Disciplines)
In the present paper, a Quality Systems Theory is presented. Certifiable Quality Systems are treated and interpreted in accordance with a Thermodynamics-based approach. Analysis is also conducted on the relationship between Quality Management Systems (QMSs) and systems theories. A measure of entropy is proposed for QMSs, including a virtual document entropy and an entropy linked to processes and organisation. QMSs are also interpreted in light of Cybernetics, and interrelations between Information Theory and quality are also highlighted. A measure for the information content of quality documents is proposed. Such parameters can be used as adequacy indices for QMSs. From the discussed approach, suggestions for organising QMSs are also derived. Further interpretive thermodynamic-based criteria for QMSs are also proposed. The work represents the first attempt to treat quality organisational systems according to a thermodynamics-related approach. At this stage, no data are available to compare statements in the paper. View Full-Text
Keywords: quality; general system theory; thermodynamics; entropy; cybernetics; information theory; management quality; general system theory; thermodynamics; entropy; cybernetics; information theory; management
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Lollai, S.A. Quality Systems. A Thermodynamics-Related Interpretive Model. Entropy 2017, 19, 418.

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