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Journal: J. Theor. Appl. Electron. Commer. Res., 2025
Volume: 20
Number: 259
Article:
Rethinking Picky Shoppers and Store Reputation: Effective Online Service Recovery Strategies for Products with Minor Defects
Authors:
by
Xiaolian Cheng and Inwoo Nam
Link:
https://www.mdpi.com/0718-1876/20/4/259
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