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Journal: J. Theor. Appl. Electron. Commer. Res., 2025
Volume: 20
Number: 259

Article: Rethinking Picky Shoppers and Store Reputation: Effective Online Service Recovery Strategies for Products with Minor Defects
Authors: by Xiaolian Cheng and Inwoo Nam
Link: https://www.mdpi.com/0718-1876/20/4/259

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