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Search Results (102)

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Keywords = Enterprise Resource Planning (ERP) system

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23 pages, 394 KiB  
Article
Integrated ERP Systems—Determinant Factors for Their Adoption in Romanian Organizations
by Octavian Dospinescu and Sabin Buraga
Systems 2025, 13(8), 667; https://doi.org/10.3390/systems13080667 - 6 Aug 2025
Abstract
This study examines the factors influencing the adoption of enterprise resource planning (ERP) systems within Romanian organizations. The objective is to develop a comprehensive framework for ERP adoption decisions, thereby advancing the field of knowledge and offering managerial insights. To accomplish this research [...] Read more.
This study examines the factors influencing the adoption of enterprise resource planning (ERP) systems within Romanian organizations. The objective is to develop a comprehensive framework for ERP adoption decisions, thereby advancing the field of knowledge and offering managerial insights. To accomplish this research goal, a questionnaire is envisioned, employing various research hypotheses, and distributed to a representative sample. Quantitative econometric regression analysis is employed, considering potential factors such as user training and education, competitive pressures, user involvement and participation, decentralized ERP features, top management support, data quality, the quality of the ERP system, cost and budget considerations, and business process reengineering. Of the 12 factors analyzed, 9 were found to be relevant in terms of influence on the decision to adopt ERP systems, in the context of the Romanian market. The other three factors were found to be irrelevant, thus obtaining results partially different from other areas of the world. By validating the hypotheses and answering the research questions, this work addresses a research gap regarding the lack of a comprehensive understanding of the influencing factors that shape the adoption process of ERP systems in Romania. Full article
(This article belongs to the Special Issue Management Control Systems in the Era of Digital Transformation)
39 pages, 936 KiB  
Article
Prioritizing ERP System Selection Challenges in UAE Ports: A Fuzzy Delphi and Relative Importance Index Approach
by Nadin Alherimi, Alyaa Alyaarbi, Sara Ali, Zied Bahroun and Vian Ahmed
Logistics 2025, 9(3), 98; https://doi.org/10.3390/logistics9030098 - 23 Jul 2025
Viewed by 492
Abstract
Background: Selecting enterprise resource planning (ERP) systems for complex port environments is a significant challenge. This study addresses a key research gap by identifying and prioritizing the critical factors for ERP selection within the strategic context of United Arab Emirates (UAE) ports, which [...] Read more.
Background: Selecting enterprise resource planning (ERP) systems for complex port environments is a significant challenge. This study addresses a key research gap by identifying and prioritizing the critical factors for ERP selection within the strategic context of United Arab Emirates (UAE) ports, which function as vital hubs in global trade. Methods: A hybrid methodology was employed, first using the Fuzzy Delphi Method (FDM) to validate thirteen challenges with five industry experts. Subsequently, the Relative Importance Index (RII) was used to rank these challenges based on survey data from 48 UAE port professionals. Results: The analysis revealed “Cybersecurity concerns” as the highest-ranked challenge (RII = 0.896), followed by “Engagement with external stakeholders” (RII = 0.842), and both “Process optimization” and “Technical capabilities” (RII = 0.808). Notably, factors traditionally seen as critical in other sectors, such as “Organizational readiness” (RII = 0.746), were ranked significantly lower. Conclusions: The findings indicate a strategic shift in ERP selection priorities toward digital resilience and external integration rather than internal organizational factors. This research provides a sector-specific decision-support framework and offers actionable insights for port authorities, vendors, and policymakers to enhance ERP implementation in the maritime industry. Full article
(This article belongs to the Section Maritime and Transport Logistics)
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21 pages, 1337 KiB  
Article
Applications of Multi-Criteria Decision Making in Information Systems for Strategic and Operational Decisions
by Mitra Madanchian and Hamed Taherdoost
Computers 2025, 14(6), 208; https://doi.org/10.3390/computers14060208 - 26 May 2025
Viewed by 1166
Abstract
Business problems today are complicated and involve considering numerous dimensions to be weighed against each other, leading to opposing goals that must be compromised on to discover the best solution. Multi-Criteria Decision Making or MCDM plays an essential role in this situation here. [...] Read more.
Business problems today are complicated and involve considering numerous dimensions to be weighed against each other, leading to opposing goals that must be compromised on to discover the best solution. Multi-Criteria Decision Making or MCDM plays an essential role in this situation here. MCDM techniques and procedures analyze, score, and select between options that have various conflicting criteria. This systematic review investigates applications of MCDM methods within Management Information Systems (MIS) based on evidence from 40 peer-reviewed articles selected from the Scopus database. Key methods discussed are Analytic Hierarchy Process (AHP), TOPSIS, fuzzy logic-based methods, and Analytic Network Process (ANP). These methods were applied across MIS strategic planning, re-source assignment, risk assessment, and technology selection. The review contributes further by categorizing MCDM application into thematic decision domains, evaluating methodological directions, and mapping the strengths of each method against specific MIS problems. Theoretical guidelines are suggested to align the type of decision with an appropriate MCDM strategy. The study demonstrates how the addition of MCDM enhances MIS capability with data-driven, transparent decision-making power. Implications and directions for future research are presented to guide scholars and practitioners. Full article
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25 pages, 2468 KiB  
Article
Integrated Logistics Management Through ERP System: A Case Study in an Emerging Regional Market
by Juan Gabriel França Canon, Robério José Rogério dos Santos, Victor Diogho Heuer de Carvalho, Madson Bruno da Silva Monte and Thiago Lima de Barros
Logistics 2025, 9(2), 59; https://doi.org/10.3390/logistics9020059 - 27 Apr 2025
Cited by 1 | Viewed by 4297
Abstract
Background: Logistics and supply chain management are crucial in modern commerce, impacting global competition, and both can directly benefit by using enterprise resource planning (ERP) systems. This case study examines key success factors behind a significant operational transformation in a company in [...] Read more.
Background: Logistics and supply chain management are crucial in modern commerce, impacting global competition, and both can directly benefit by using enterprise resource planning (ERP) systems. This case study examines key success factors behind a significant operational transformation in a company in the countryside of Alagoas, Brazil. From this context, two research questions emerge: (a) What are the main success factors that drove a significant operational transformation in logistics and supply chain management, and how did these factors impact the company’s growth? (b) How does digital transformation and adopting an ERP impact the company’s logistics activities? Methods: Data were collected through on-site observations, interviews with supervisors and a manager, and analysis of company-provided documentation. Results: The study identified key processes, stakeholders, and practices, focusing on critical success factors, mission-critical processes, and the integration of core and support functions. Notable changes were observed through key logistics performance indicators, tracking the evolution from pre-implementation to post-implementation and revealing their impact on the company’s growth. Conclusions: Improved decision making between departments significantly enhanced performance and growth. The analyzed company’s success can be attributed to a process-oriented approach, digital transformation in logistics, and investment in information technology. Full article
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32 pages, 5759 KiB  
Review
Related Standards and Certifications in the Architecture of Service-Oriented System in Welding Technology: A Systematic Review
by Bálint Molnár, József Szőlősi, Attila Gludovátz and Mátyás Andó
Math. Comput. Appl. 2025, 30(2), 38; https://doi.org/10.3390/mca30020038 - 31 Mar 2025
Viewed by 775
Abstract
IT (Information Technology) support plays a major role in CPSs (cyber-physical systems). More and more IT solutions and CIS (complex information system) modules are being developed to help engineering systems to a higher level of efficiency. The different specificities of different technological environments [...] Read more.
IT (Information Technology) support plays a major role in CPSs (cyber-physical systems). More and more IT solutions and CIS (complex information system) modules are being developed to help engineering systems to a higher level of efficiency. The different specificities of different technological environments require a very different IT approach. Increasing the efficiency of different manufacturing processes requires an appropriate architecture. The Zachman framework guidelines were applied to design a suitable framework architecture for the welding process. A literature search was conducted to explore the conditions for component matching to a complex information system, in which advanced data management and data protection are important. In order to effectively manage the standards, a dedicated module needs to be created that can be integrated into the MES-ERP (Manufacturing Execution System-Enterprise Resource Planning) architecture. The result of the study is the creation of business UML (Unified Modeling Language) and BPMN (Business Process Model and Notation) diagrams and a roadmap to start a concrete application development. The paper concludes with an example to illustrate ideas for the way forward. Full article
(This article belongs to the Section Engineering)
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29 pages, 1855 KiB  
Article
Enterprise Resource Planning Systems for Health, Safety, and Environment Management: Analyzing Critical Success Factors
by Mohamed AlMarri, Mohamed Al-Ali, Mohamed Alzarooni, Anas AlTeneiji, Khalid Al-Ali and Zied Bahroun
Sustainability 2025, 17(7), 2947; https://doi.org/10.3390/su17072947 - 26 Mar 2025
Cited by 1 | Viewed by 1986
Abstract
Ensuring robust health, safety, and environment (HSE) practices is a priority for organizations across various sectors, given their critical role in safeguarding employee well-being and minimizing operational risks. The adoption of enterprise resource planning (ERP) systems has emerged as a viable solution for [...] Read more.
Ensuring robust health, safety, and environment (HSE) practices is a priority for organizations across various sectors, given their critical role in safeguarding employee well-being and minimizing operational risks. The adoption of enterprise resource planning (ERP) systems has emerged as a viable solution for enhancing HSE management by integrating real-time monitoring, compliance tracking, and risk mitigation processes. However, the effective implementation of ERP systems in HSE applications is influenced by multiple factors, which remain insufficiently explored in existing research. This study identifies and evaluates the key factors that impact the successful deployment of ERP systems in HSE management. A comprehensive literature review was conducted to establish an initial set of factors, which were then validated through expert interviews using the content validity ratio (CVR) method. Subsequently, a survey was administered to professionals within the United Arba Emirates’s public sector to assess the significance of each factor using the relative importance index (RII) method. The findings indicate that safety-related factors, including incident frequency, fatality rates, and injury tracking, are the most critical for ERP implementation. Technology utilization, engagement and training, and incident response time also emerged as key determinants. Conversely, factors related to risk management and mitigation strategies were ranked lower in terms of impact. This study provides practical recommendations to optimize ERP integration for HSE, such as enhancing data analytics for predictive safety insights, improving mobile accessibility for real-time reporting, and strengthening training programs. By prioritizing these factors, organizations, particularly in the UAE public sector, can leverage ERP systems to foster a proactive HSE culture, enhance regulatory compliance, and improve overall safety performance. This research contributes to bridging the knowledge gap on ERP-HSE integration and establishes a framework for future studies to refine and expand upon best practices in this domain. Full article
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19 pages, 1903 KiB  
Article
A Centralized Approach to the Logging Mechanisms of Distributed Complex ERP Applications
by Cosmin Strilețchi, Petre G. Pop and Christian Gavrilă
Information 2025, 16(3), 216; https://doi.org/10.3390/info16030216 - 11 Mar 2025
Viewed by 606
Abstract
Complex software applications traverse a multitude of running or idling states that depend on their implementation phase (development, testing, debugging, and exploitation). The applications can be monitored by letting them produce descriptive messages, the corresponding data being logged and usually marked according to [...] Read more.
Complex software applications traverse a multitude of running or idling states that depend on their implementation phase (development, testing, debugging, and exploitation). The applications can be monitored by letting them produce descriptive messages, the corresponding data being logged and usually marked according to their meaning or severity (info, debug, warning, error and fatal). Our software platform (Crosweb) provides the generic tools for implementing complex Enterprise Resource Planning (ERP) applications and has its component software modules divided into several levels, the main ones being responsible for the infrastructure, the data management, the business logic, and user interfaces. Any of the mentioned components can produce logging messages, and the reporting methods can vary according to the place they occupy in the software hierarchy. The physical location of each software component can differ, their running environments often being distributed across several computing systems connected via various communication protocols. All these factors add complexity to the logged data inspection process. The current paper presents a solution that centralizes the logging information issued by the Crosweb components for ensuring a better exposure of the associated information and for simplifying the solutioning of the reflected problems. Full article
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35 pages, 2441 KiB  
Review
Critical Analysis of Technologies Enhancing Supply Chain Collaboration in the Food Industry: A Nigerian Survey
by Ebenezer Akinbamini, Alix Vargas, Angela Traill, Andrés Boza and Llanos Cuenca
Logistics 2025, 9(1), 8; https://doi.org/10.3390/logistics9010008 - 9 Jan 2025
Cited by 1 | Viewed by 3074
Abstract
Background: Supply chain collaboration technologies (SCCTs) are digital tools designed to enhance communication, coordination, and integration among supply chain stakeholders. These tools are essential for enhancing transparency, efficiency, and traceability within complex supply chain networks, particularly in the food industry. Methods: [...] Read more.
Background: Supply chain collaboration technologies (SCCTs) are digital tools designed to enhance communication, coordination, and integration among supply chain stakeholders. These tools are essential for enhancing transparency, efficiency, and traceability within complex supply chain networks, particularly in the food industry. Methods: This study focuses on the statistical analysis of survey data to evaluate the adoption and impact of SCCTs, including blockchain, Internet of Things (IoT), enterprise resource planning (ERP), and artificial intelligence (AI), in Nigeria’s food industry. Results: The results reveal critical insights into the adoption barriers, perceived benefits, and gaps in implementation. Descriptive and inferential statistical techniques highlight significant variations in technology across different sectors, uncovering key factors influencing the integration of SCCTs. The findings demonstrate that while the technologies hold substantial potential to optimize supply chain performance, their acceptance is constrained by infrastructural deficiencies, regulatory challenges, under-developed trust-building mechanisms, and limited technical expertise. Conclusions: This paper underscores the importance of targeted interventions, policy support, and resource allocation to foster the effective utilization of SCCTs. The study provides data-driven recommendations for improving technology uptake, contributing to the sustainability and competitiveness of Nigeria’s food supply chain. Full article
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22 pages, 6449 KiB  
Article
Development of a Smart Material Resource Planning System in the Context of Warehouse 4.0
by Oleksandr Sokolov, Angelina Iakovets, Vladyslav Andrusyshyn and Justyna Trojanowska
Eng 2024, 5(4), 2588-2609; https://doi.org/10.3390/eng5040136 - 12 Oct 2024
Cited by 1 | Viewed by 1866
Abstract
This study explores enhancing decision-making processes in inventory management and production operations by integrating a developed system. The proposed solution improves the decision-making process, managing the material supply of the product and inventory management in general. Based on the researched issues, the shortcomings [...] Read more.
This study explores enhancing decision-making processes in inventory management and production operations by integrating a developed system. The proposed solution improves the decision-making process, managing the material supply of the product and inventory management in general. Based on the researched issues, the shortcomings of modern enterprise resource planning systems (ERPs) were considered in the context of Warehouse 4.0. Based on the problematic areas of material accounting in manufacturing enterprises, a typical workplace was taken as a basis, which creates a gray area for warehouse systems and does not provide the opportunity of quality-managing the company’s inventory. The main tool for collecting and processing data from the workplace was the neural network. A mobile application was proposed for processing and converting the collected data for the decision-maker on material management. The YOLOv8 convolutional neural network was used to identify materials and production parts. A laboratory experiment was conducted using 3D-printed models of commercially available products at the SmartTechLab laboratory of the Technical University of Košice to evaluate the system’s effectiveness. The data from the network evaluation was obtained with the help of the ONNX format of the network for further use in conjunction with the C++ OpenCV library. The results were normalized and illustrated by diagrams. The designed system works on the principle of client–server communication; it can be easily integrated into the enterprise resource planning system. The proposed system has potential for further development, such as the expansion of the product database, facilitating efficient interaction with production systems in accordance with the circular economy, Warehouse 4.0, and lean manufacturing principles. Full article
(This article belongs to the Special Issue Feature Papers in Eng 2024)
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18 pages, 587 KiB  
Article
Diffusion of ERP in the Construction Industry: An ERP Modules Approach: Case Study of Developing Countries
by Marie-Belle Boutros, Claudette El Hajj, Dima Jawad and Germán Martínez Montes
Buildings 2024, 14(10), 3224; https://doi.org/10.3390/buildings14103224 - 11 Oct 2024
Viewed by 3176
Abstract
The risk–benefit analysis of ERP implementation is worth investigating to optimize the efficiency of ERP deployment in the construction sector. This study investigates the factors affecting the dissipation of ERP through diffusion models in developing countries. Moreover, it suggests a strategy to adopt [...] Read more.
The risk–benefit analysis of ERP implementation is worth investigating to optimize the efficiency of ERP deployment in the construction sector. This study investigates the factors affecting the dissipation of ERP through diffusion models in developing countries. Moreover, it suggests a strategy to adopt ERP modules that optimize process integration and project efficiency through the priority factors method. According to the study, the internal model best describes the studied modules, and it suggests that imitative behavior and word of mouth significantly influence ERP adoption in the Africa and Middle East regions. This research concludes with an optimized order for deploying ERP modules based on the importance, urgency, and ease of implementation of each module. It is as follows: work progress (500), budgeting (405), procurement (343), site operations (280), planning and scheduling (270), accounting (252), inventory management (126), document control (90), and tendering (6). Therefore, it can be concluded that this study fills the research gap of ERP module adoption using diffusion models and priority factors within the construction industry, specifically in the specified regions. However, considering dynamic influence factors might provide more precise predictions, while involving a greater number of companies’ owners might highlight a greater importance of external factors. Full article
(This article belongs to the Section Construction Management, and Computers & Digitization)
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16 pages, 3767 KiB  
Article
A Survey on Enterprise Resource Planning and Building Information Modeling Integration: A Construction 4.0 Perspective
by Anagha Anirudh Galagali, Sayali Sandbhor and Kirti Ruikar
Buildings 2024, 14(10), 3165; https://doi.org/10.3390/buildings14103165 - 4 Oct 2024
Viewed by 2734
Abstract
Managing the fragmented nature of information generated on construction sites and firms is the need of the hour. Building Information Modeling (BIM) and Enterprise Resource Planning (ERP) are the most prevalent information systems (ISs) used in the construction industry, with varied capabilities but [...] Read more.
Managing the fragmented nature of information generated on construction sites and firms is the need of the hour. Building Information Modeling (BIM) and Enterprise Resource Planning (ERP) are the most prevalent information systems (ISs) used in the construction industry, with varied capabilities but also with significant overlap. It is essential to analyze the current state of Common Data Environments (CDEs) that support both BIM and ERP as separate systems, as well as those that facilitate their integration. This analysis will ultimately help establish a practical framework for implementing this integration, enabling smoother information flow and enhanced utilization in construction projects. This paper presents a bibliometric analysis and provides a global perspective on research developments in the field of construction ERP and its integrations with BIM. It consolidates publication data from various databases (e.g., Scopus and Web of Science) as per geographical spread, authors, and number of publications as per the keyword search. It observes key research themes in each phase of the analysis. This paper concludes that although the existing literature has established the benefits of BIM and ERP integration, research is still in its nascent stage and identifies research gaps that can be taken up for further research. Full article
(This article belongs to the Section Construction Management, and Computers & Digitization)
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25 pages, 844 KiB  
Article
Sustainability Management Accounting in Urban Development: A Case Study of an Egyptian State-Owned Enterprise
by Loai Ali Zeenalabden Ali Alsaid and Jean Claude Mutiganda
Sustainability 2024, 16(18), 8235; https://doi.org/10.3390/su16188235 - 22 Sep 2024
Cited by 1 | Viewed by 2481
Abstract
The public sector literature on sustainability management accounting (SMA) has grown significantly in recent years, with numerous theoretical and empirical studies examining the purported link between management accounting and corporate sustainability within organisations. However, despite this surge, prior studies have largely confined their [...] Read more.
The public sector literature on sustainability management accounting (SMA) has grown significantly in recent years, with numerous theoretical and empirical studies examining the purported link between management accounting and corporate sustainability within organisations. However, despite this surge, prior studies have largely confined their analytical scope to traditional SMA issues, such as corporate social, environmental, and governance responsibilities. Their analyses have predominantly concentrated on largely investigated elements such as situational linkages, transformational dynamics, agency issues, resistance, and conflicts. This study aims to address these limitations by examining corporate SMA systems within the burgeoning field of urban development. It utilises institutional theory and a case study from Egypt, a developing country, to explore how urban development could impact adopting a corporate SMA system in politically sensitive state-owned enterprises (SOEs). Contrary to existing literature, the findings indicate that urban development has created financial pressures for national governments, which have used these as a political instrument to implement a corporate SMA system within related SOEs. Additionally, the findings highlight the significant role of management accountants as central figures in integrating and standardising a corporate SMA system into the daily practices of current executives through advanced enterprise resource planning (ERP) technology. Moreover, as a development of institutional theory, the findings demonstrate the influence of corporate SMA reports on the decision-making processes of national governments in the context of urban development. Full article
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33 pages, 918 KiB  
Article
The Relative Importance of Key Factors for Integrating Enterprise Resource Planning (ERP) Systems and Performance Management Practices in the UAE Healthcare Sector
by Karam Al-Assaf, Wadhah Alzahmi, Ryan Alshaikh, Zied Bahroun and Vian Ahmed
Big Data Cogn. Comput. 2024, 8(9), 122; https://doi.org/10.3390/bdcc8090122 - 13 Sep 2024
Cited by 7 | Viewed by 9322
Abstract
This study examines integrating Enterprise Resource Planning (ERP) systems with performance management (PM) practices in the UAE healthcare sector, identifying key factors for successful adoption. It addresses a critical gap by analyzing the interplay between ERP systems and PM to enhance operational efficiency, [...] Read more.
This study examines integrating Enterprise Resource Planning (ERP) systems with performance management (PM) practices in the UAE healthcare sector, identifying key factors for successful adoption. It addresses a critical gap by analyzing the interplay between ERP systems and PM to enhance operational efficiency, patient care, and administrative processes. A literature review identified thirty-six critical factors, refined through expert interviews to highlight nine weak integration areas and two new factors. An online survey with 81 experts, who rated the 38 factors on a five-point Likert scale, provided data to calculate the Relative Importance Index (RII). The results reveal that employee involvement in performance metrics and effective organizational measures significantly impact system effectiveness and alignment. Mid-tier factors such as leadership and managerial support are essential for integration momentum, while foundational elements like infrastructure, scalability, security, and compliance are crucial for long-term success. The study recommends a holistic approach to these factors to maximize ERP benefits, offering insights for healthcare administrators and policymakers. Additionally, it highlights the need to address the challenges, opportunities, and ethical considerations associated with using digital health technology in healthcare. Future research should explore ERP integration challenges in public and private healthcare settings, tailoring systems to specific organizational needs. Full article
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31 pages, 1654 KiB  
Review
A Systematic Literature Review on the Strategic Shift to Cloud ERP: Leveraging Microservice Architecture and MSPs for Resilience and Agility
by Chulhyung Lee, Hayoung Fiona Kim and Bong Gyou Lee
Electronics 2024, 13(14), 2885; https://doi.org/10.3390/electronics13142885 - 22 Jul 2024
Cited by 4 | Viewed by 7721
Abstract
The COVID-19 pandemic has necessitated profound changes in the business and technology landscapes, compelling organizations to reassess their Enterprise Resource Planning (ERP) systems. Traditional ERP systems have demonstrated significant limitations in agility, scalability, and resilience, prompting a strategic shift towards cloud-based ERP solutions. [...] Read more.
The COVID-19 pandemic has necessitated profound changes in the business and technology landscapes, compelling organizations to reassess their Enterprise Resource Planning (ERP) systems. Traditional ERP systems have demonstrated significant limitations in agility, scalability, and resilience, prompting a strategic shift towards cloud-based ERP solutions. This systematic literature review (SLR) aims to critically evaluate the transformation of ERP systems through the adoption of Microservice Architecture (MSA) and the integration of Managed Service Providers (MSPs), highlighting their role in enhancing system flexibility and operational continuity in a post-pandemic world. We conducted a systematic analysis of 124 scholarly articles published since 2010 to compare traditional ERP systems with MSA-based Cloud ERP solutions. Key insights reveal that MSA significantly improves system modularity and adaptability, addressing the shortcomings of monolithic architectures. Additionally, MSPs offer crucial support in managing the complexities of cloud transitions, ensuring security and efficiency. Our findings underscore the importance of a holistic approach to ERP modernization, integrating technological advancements with strategic business objectives. This study not only fills a critical gap in the literature but also provides actionable recommendations for practitioners and policymakers aiming to enhance ERP systems’ resilience and agility. Future research directions are proposed to further explore the synergistic potential of cloud ERP, MSA, and MSPs in fostering innovative and sustainable business practices. Full article
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19 pages, 5407 KiB  
Article
Decision Making in Service Shops Supported by Mining Enterprise Resource Planning Data
by Shaun West, Daryl Powell, Fabian Ille and Stefan Behringer
Sci 2024, 6(2), 27; https://doi.org/10.3390/sci6020027 - 5 May 2024
Viewed by 2572
Abstract
This research examines the application of Enterprise Resource Planning (ERP) systems in service shops, focusing on the specific challenges unique to these environments compared to those in the manufacturing sector. Service shops, distinguished by their smaller scale and variable demands, often need different [...] Read more.
This research examines the application of Enterprise Resource Planning (ERP) systems in service shops, focusing on the specific challenges unique to these environments compared to those in the manufacturing sector. Service shops, distinguished by their smaller scale and variable demands, often need different functionalities in ERP systems compared to manufacturing facilities. Our analysis is based on detailed billing records and monthly cash flow data to deliver critical insights into businesses’ performance for service shop managers. This study analyses ERP data from 27 service shops over 35 months. It is based on detailed billing records and monthly cash flow data to deliver critical insights into businesses’ performance for service shop managers that support managerial decision making. Our findings emphasise the importance of incorporating additional contextual information to augment the effectiveness of ERP systems in service contexts. Our analysis shows that simple, standardised data mining methods can significantly enhance operational management decision making when supported with visuals to support understanding and interpretation of the data. Moreover, this study suggests potential directions for future research aimed at improving business analytics and intelligence practices to optimise the use of ERP systems in service industries. This research contributes to the academic discourse by providing empirical evidence on utilising ERP data in service shops and offers practical recommendations for ongoing operational improvements. Full article
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