This study presents a sociotechnical framework for mitigating ethnic violent conflicts by integrating information and communication technologies (ICTs) with community-based social capital. Drawing on longitudinal case studies from three conflict-prone regions in Kenya, Mt. Elgon, Muhoroni, and the Turkana–West Pokot borderlands, the research
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This study presents a sociotechnical framework for mitigating ethnic violent conflicts by integrating information and communication technologies (ICTs) with community-based social capital. Drawing on longitudinal case studies from three conflict-prone regions in Kenya, Mt. Elgon, Muhoroni, and the Turkana–West Pokot borderlands, the research examines how ICT-enabled peace networks, particularly the Early Warning and Early Response System (EWERS), mobilize bonding, bridging, and linking social capital to reduce violence. The study employs a multi-phase qualitative design, combining retrospective analysis, key informant interviews, focus group discussions, action participation, and thematic coding of EWERS data collected between 2009 and 2021. This approach enabled the reconstruction of system evolution, stakeholder dynamics, and community responses across diverse socio-political contexts. Findings demonstrate that embedding ICTs within trusted social structures fosters inter-ethnic collaboration, inclusive decision-making, and trust-building. EWERS facilitated confidential reporting, timely alerts, and coordinated interventions, leading to reductions in livestock theft, improved leadership accountability, emergence of inter-ethnic business networks, and enhanced visibility and response to gender-based violence. The system’s effectiveness was amplified by faith-based legitimacy, local governance integration, and adaptive training strategies. The study argues that ICTs can become effective enablers of peace when sensitively contextualized within local norms, relationships, and community trust. Operationalizing social capital through digital infrastructure strengthens community resilience and supports inclusive, sustainale peacebuilding. These insights offer a scalable model for ICT-integrated violence mitigation in low- and middle-income countries. This is among the first studies to operationalize bonding, bridging, and linking social capital within ICT-enabled peace networks in rural African contexts. By embedding digital infrastructure into trusted community relationships, the framework offers an analytical approach that can inform inclusive violence mitigation strategies across low- and middle-income settings. While the framework demonstrates potential for scalability, its outcomes depend on contextual adaptation and cannot be assumed to replicate uniformly across all environments.
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