Source Credibility Labels and Other Nudging Interventions in the Context of Online Health Misinformation: A Systematic Literature Review
Abstract
:1. Introduction
1.1. The Spread of Online Health Misinformation
1.2. Nudging
1.3. Labeling Source Credibility in a Health Context
2. Materials and Methods
2.1. Search Strategy
- By referring to the “treatment”: the “source credibility labels”;
- By referring to the “disease”: “misinformation”;
- By limiting it to the relevant context: “online information”.
2.2. Inclusion Criteria
The Inclusion of Similar Nudging Interventions
2.3. Exclusion Criteria
2.4. Assessment of Risk of Bias
3. Results
4. Discussion
4.1. Findings
4.2. Future Research
- Examining different types of credibility labels: Future research should explore the impact of some of the source credibility labels currently in existence to understand their unique impacts on online health information consumption. It would also be useful to understand how impact changes from credibility labeling schemes such as PIF Tick (which communicates only positive credibility) to Healthguard (which communicates both positive and negative credibility) to warning labels such as those found in digital platforms (which communicate only negative credibility).
- Examining source perception: It would be useful to understand how incorporating a reference to the nature of the source (e.g., journalistic, governmental, health institutions, health experts, etc.) impacts decision-making in source selection, source confidence, and decision to share content from sources.
- Examining labeler perception: Similarly, it would be interesting to understand if audiences react differently to labels depending on who assessed the source and issued the label (e.g., doctors, journalists, health institutions, government, artificial intelligence, etc.).
- Comparative studies across different health topics: Research could compare the effectiveness of interventions across various health topics, including those that are highly polarized like vaccination and COVID-19, to those that might be less controversial in order to understand how polarization contaminates perception and impact.
- Impact on behavior change: Future research should aim to measure not just belief changes but also whether these interventions lead to actual behavior change, like intent to share.
- Cross-demographic studies: Considering the cultural context in the acceptance of health information, studies should examine how these interventions work across different cultures and regions, different ages and education levels, and different socioeconomic levels.
- Cross-environment studies: Since labeling can be applied in multiple contexts, it would be interesting to develop research comparing how its impact may vary depending on the environment (e.g., how the same approach compares when applied to X, Facebook, Instagram, TikTok, and Google search results; and how different environments may benefit from certain approaches versus others).
- Label design studies: Different labeling designs have been applied over time, and creativity may unlock different manners of conveying information on source credibility when applied to online health information. Designs such as ribbons, seals, stamps, marks, ticks, non-textual and textual, color-coded or not, numerical, etc., may yield different results that should be assessed.
- Integration with social media platforms: Researching the collaboration between health organizations and social media platforms could yield insights into how to effectively implement these labels in the places where people most often encounter health misinformation.
- Effectiveness of different intervention combinations: Exploring how different combinations of nudging interventions work together could provide a more nuanced understanding of how to combat online health misinformation.
- Public perception and trust in labels: Future research could also focus on how the public perceives these credibility labels and interventions and how trust in these labels can be built over time in order to increase its impact.
- Role of fact-checking organizations: Understanding how interventions can be supported or enhanced by fact-checking organizations and the impact of their endorsement on public trust and information assessment.
- Technology and algorithm influence: Examining how technology and algorithms can be optimized to support the visibility and effectiveness of these labels, including the role of artificial intelligence in flagging misinformation.
- The fast-paced nature of online platforms and online behaviors, which can quickly render interventions obsolete;
- The difficulty in designing interventions that are effective across diverse demographic groups without inadvertently amplifying misinformation;
- The challenge of measuring the real-world impact of online interventions on health outcomes, which requires complex, interdisciplinary approaches;
- The legitimacy issue of the “labeler” and how to create frameworks that ensure that credibility assessments are underpinned in objective and determinable criteria;
- The advent of artificial intelligence, how it will shift the paradigm around the creation of info- and misinformation, and how it can be leveraged to both prevent and spread online health misinformation;
- The potential for resistance from users who perceive credibility labels and interventions as forms of censorship or bias, which possibly reduced their effectiveness;
- Finally, the technical and ethical considerations in implementing these interventions including scalability concerns and the need for transparency and accountability in how information is labeled and moderated.
4.3. Limitations
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Acknowledgments
Conflicts of Interest
Appendix A
- Source, origin, author, publisher, creator, influencer.
- Credibility, trustworthiness, reliability, validity, believability, accuracy, reputation, expertise, credible, trust, reliable, valid, believable, accurate, reputable, expert.
- Label, rating, certification, tick, evaluation, assessment, scheme, trustmark, mark, seal, endorsement, attestation, verified, grade, ranking, standard, badge.
Appendix B
Studies: | Is It Clear in the Study What Is the “Cause” and What Is the “Effect” (i.e., There Is No Confusion about Which Variable Comes First)? | Were the Participants Included in Any Comparisons Similar? | Were the Participants Included in any Comparisons Receiving Similar Treatment/Care, Other than the Exposure or Intervention of Interest? | Was There a Control Group? | Were There Multiple Measurements of the Outcome Both Pre and Post the Intervention/Exposure? | Was Follow Up Complete and If Not, Were Differences between Groups in Terms of Their Follow Up Adequately Described and Analyzed? | Were the Outcomes of Participants Included in any Comparisons Measured in the Same Way? | Were Outcomes Measured in a Reliable Way? | Was Appropriate Statistical Analysis Used? | Total Number of Yes % | Risk of Bias * |
(Bates et al. 2007) | Yes | Yes | Yes | Yes | No | No | Yes | Yes | Yes | 77.78% | Low |
(Barker et al. 2010) | Non applicable | Non applicable | Non applicable | Non applicable | Non applicable | Non applicable | Non applicable | Non applicable | Non applicable | N/A | N/A |
(Westerwick et al. 2017) | Yes | Yes | Yes | No | Yes | No | Yes | Yes | Yes | 77.78% | Low |
(Bea-Muñoz et al. 2016) | Non applicable | Non applicable | Non applicable | Non applicable | Non applicable | Non applicable | Non applicable | Non applicable | Non applicable | N/A | N/A |
(Jongenelis et al. 2018) | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | 88.89% | Low |
(Borah and Xiao 2018) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | 100% | Low |
(Boutron et al. 2019) | Yes | Yes | Yes | Yes | No | No | Yes | Yes | Yes | 77.78% | Low |
(Adams et al. 2020) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | 100.00% | Low |
(Zhang et al. 2021) | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | 88.89% | Low |
(Giese et al. 2021) | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | 88.89% | Low |
(Zhang et al. 2022) | Yes | Non applicable | Non applicable | Non applicable | Non applicable | Non applicable | Non applicable | Yes | Yes | 100.00% | Low |
(Folkvord et al. 2022) | Yes | Yes | Yes | No | Yes | Non applicable | Yes | Yes | Yes | 88.89% | Low |
(Vu and Chen 2023) | Yes | Yes | Yes | No | Yes | Non applicable | Yes | Yes | Yes | 88.89% | Low |
* Low risk of bias >70%; moderate risk of bias 40–70%; high risk of bias <40%. The percentage was calculated according to how many “yes” responses each study received relative to the applicable items. |
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Title | Authors | Intervention | Result | Environment |
---|---|---|---|---|
The effect of improved readability scores on consumers’ perceptions of the quality of health information on the internet | Bates et al. (2007) | Level of writing (8th grade, 9th grade, college) | No effect on the perception of trustworthiness | Online survey |
Accuracy of internet recommendations for prehospital care of venomous snake bites | Barker et al. (2010) | Label (Source) | No correlation between the quality seal and the accuracy of the content | Website review |
Change Your Ways: Fostering Health Attitudes Toward Change Through Selective Exposure to Online Health Messages | Westerwick et al. (2017) | Context articles | Pre-exposure to context health articles supporting a message correlates with post-exposure support for the message | Online health articles |
Quality of websites with patient information about spinal cord injury in Spanish | Bea-Muñoz et al. (2016) | Label (Source) | No differences in either the quality or the readability of the websites according to the presence of quality labels | Website review |
Investigating Single- Versus Multiple-Source Approaches to Communicating Health Messages Via an Online Simulation | Jongenelis et al. (2018) | Supporting sources (single vs. multiple) | Exposure to messages via multiple sources shows higher correlation with believability, persuasiveness and personal relevance than exposure via a single source | Online simulation |
The Importance of ‘Likes’: The Interplay of Message Framing, Source, and Social Endorsement on Credibility Perceptions of Health Information on Facebook | Borah and Xiao (2018) | Social endorsement | Social endorsement increases credibility | |
Three randomized controlled trials evaluating the impact of “spin” in health news stories reporting studies of pharmacologic treatments on patients’/caregivers’ interpretation of treatment benefit | Boutron et al. (2019) | Spin (i.e., misrepresentation of study results in health news stories reporting studies of pharmacologic treatments) | Spinning increased support for treatment | Online health articles |
Adding evidence of the effects of treatments into relevant Wikipedia pages: a randomised trial | Adams et al. (2020) | Supporting references (on evidence of the effects of health treatments) | Presence of supporting references with no significant effects on full-text access or page views | Wikipedia |
Effects of fact-checking social media vaccine misinformation on attitudes toward vaccines | Zhang et al. (2021) | Label (Content) | Labels placed directly under posts containing misinformation about vaccines can positively change people’s opinions towards vaccines | |
Determinants of information diffusion in online communication on vaccination: The benefits of visual displays | Giese et al. (2021) | Icon arrays | Icon arrays increased willingness to share information on vaccine effectiveness | Online survey |
Investigation of the determinants for misinformation correction effectiveness on social media during COVID-19 pandemic | Zhang et al. (2022) | Label (Content) | Strongly worded labels warning of misinformation are less effective than soft worded labels | Microblog |
Effect of Source Type and Protective Message on the Critical Evaluation of News Messages on Facebook: Randomized Controlled Trial in the Netherlands | Folkvord et al. (2022) | Label (warning about risk of fake news) | Protective labels are of limited effectiveness since most people believed the message was still valid and credible; reliable news sources have a greater influence on critical evaluation than protective labels | |
What Influences Audience Susceptibility to Fake Health News: An Experimental Study Using a Dual Model of Information Processing in Credibility Assessment | Vu and Chen (2023) | Cues about author credentials, writing style, and verification check | Verification check was the only statistically significant predictor that affected participants’ susceptibility to fake news (i.e., intent to follow article behavioral recommendations and perceived article credibility) and their intent to share | Online health articles |
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Marecos, J.; Tude Graça, D.; Goiana-da-Silva, F.; Ashrafian, H.; Darzi, A. Source Credibility Labels and Other Nudging Interventions in the Context of Online Health Misinformation: A Systematic Literature Review. Journal. Media 2024, 5, 702-717. https://doi.org/10.3390/journalmedia5020046
Marecos J, Tude Graça D, Goiana-da-Silva F, Ashrafian H, Darzi A. Source Credibility Labels and Other Nudging Interventions in the Context of Online Health Misinformation: A Systematic Literature Review. Journalism and Media. 2024; 5(2):702-717. https://doi.org/10.3390/journalmedia5020046
Chicago/Turabian StyleMarecos, Joao, Duarte Tude Graça, Francisco Goiana-da-Silva, Hutan Ashrafian, and Ara Darzi. 2024. "Source Credibility Labels and Other Nudging Interventions in the Context of Online Health Misinformation: A Systematic Literature Review" Journalism and Media 5, no. 2: 702-717. https://doi.org/10.3390/journalmedia5020046
APA StyleMarecos, J., Tude Graça, D., Goiana-da-Silva, F., Ashrafian, H., & Darzi, A. (2024). Source Credibility Labels and Other Nudging Interventions in the Context of Online Health Misinformation: A Systematic Literature Review. Journalism and Media, 5(2), 702-717. https://doi.org/10.3390/journalmedia5020046