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User Experience (UX) in Business, Management, and Psychology: A Bibliometric Mapping of the Current State of Research
1
Faculty of Economics and Social Sciences, University of Potsdam, 14482 Potsdam, Germany
2
Institute of Entrepreneurship & Innovation, University of Stuttgart, 70569 Stuttgart, Germany
3
Mads Clausen Institute, University of Southern Denmark, 6400 Sønderborg, Denmark
*
Author to whom correspondence should be addressed.
Multimodal Technologies Interact. 2020, 4(2), 18; https://doi.org/10.3390/mti4020018
Received: 8 May 2020 / Revised: 8 May 2020 / Accepted: 14 May 2020 / Published: 16 May 2020
(This article belongs to the Special Issue Understanding UX through Implicit and Explicit Feedback)
User Experience (UX) describes the holistic experience of a user before, during, and after interaction with a platform, product, or service. UX adds value and attraction to their sole functionality and is therefore highly relevant for firms. The increased interest in UX has produced a vast amount of scholarly research since 1983. The research field is, therefore, complex and scattered. Conducting a bibliometric analysis, we aim at structuring the field quantitatively and rather abstractly. We employed citation analyses, co-citation analyses, and content analyses to evaluate productivity and impact of extant research. We suggest that future research should focus more on business and management related topics.
Keywords:
bibliometric analysis; co-citation analysis; co-occurrence analysis; citation analysis; user experience; UX
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited
MDPI and ACS Style
Luther, L.; Tiberius, V.; Brem, A. User Experience (UX) in Business, Management, and Psychology: A Bibliometric Mapping of the Current State of Research. Multimodal Technologies Interact. 2020, 4, 18.
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