Self-Reinforcement Mechanisms of Sustainability and Continuous System Use: A Self-Service Analytics Environment Perspective
Abstract
:1. Introduction
2. Literature Review
2.1. Sustainability of a System
2.2. Self-Service Analytics Environment
3. Method
3.1. Case Company
3.2. Data Collection and Analysis
4. Findings
4.1. Environment Value
4.1.1. Fit for Purpose and Performance on Value
4.1.2. Information and System Quality on Utilization
4.1.3. Value-Added Services on Continuous Use
4.2. Personal Capabilities
4.2.1. Trust and Confirmation on Satisfaction
4.2.2. Expectation on Usefulness
4.3. Self-Reinforcement Property
4.3.1. Collaboration on the Environment Services
4.3.2. Collaboration on the Self-Assessment
4.3.3. Collaboration on Self-Capabilities
5. Discussion
6. Conclusions
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Conflicts of Interest
Abbreviations
BA | Business Analytics |
BI | Business Intelligence |
BI&A | Business Intelligence and Analytics |
SSA | Self-Service Analytics |
IS | Information System |
PEVA | Perceived Value |
ECM | Expectation–Confirmation Model |
ECT | Expectation–Confirmation Theory |
TAM | Technology Acceptance Model |
IT | Information Technology |
SS | Self-Service |
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Interview Quote | Theoretical Concept (Etic) | Second Level Code (Emic) | ||
---|---|---|---|---|
Author 1 | Author 2 | Final | ||
“…just getting help extracting or manipulating the data or just getting the tie to do it. Let’s say I have this problem; I think the solution is like this and they kind of develop or prove the content and we can work together on that.” | Collaboration on the environment services | Collaboration in relation to support from technical people | Collaboration in relation to environment optimization | Environment value and reinforcement |
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Bani-Hani, I.; Shepherd, E. Self-Reinforcement Mechanisms of Sustainability and Continuous System Use: A Self-Service Analytics Environment Perspective. Informatics 2021, 8, 45. https://doi.org/10.3390/informatics8030045
Bani-Hani I, Shepherd E. Self-Reinforcement Mechanisms of Sustainability and Continuous System Use: A Self-Service Analytics Environment Perspective. Informatics. 2021; 8(3):45. https://doi.org/10.3390/informatics8030045
Chicago/Turabian StyleBani-Hani, Imad, and Eva Shepherd. 2021. "Self-Reinforcement Mechanisms of Sustainability and Continuous System Use: A Self-Service Analytics Environment Perspective" Informatics 8, no. 3: 45. https://doi.org/10.3390/informatics8030045