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Open AccessArticle

“We are already person-centred in our practice”—A Qualitative Study of Ambulance Clinicians’ Experiences of Person-Centred Care

1
Department of Health Sciences, Lund University, SE-221 00 Lund, Sweden
2
Emergency Department, Helsingborg General Hospital, SE-205 01 Helsingborg, Sweden
3
Centre of Interprofessional Cooperation within Emergency Care (CICE), Linnaeus University, SE-251 95 Växjö, Sweden
*
Author to whom correspondence should be addressed.
Healthcare 2019, 7(4), 115; https://doi.org/10.3390/healthcare7040115
Received: 28 September 2019 / Revised: 7 October 2019 / Accepted: 9 October 2019 / Published: 14 October 2019
(This article belongs to the Section Nursing Care)
The concept of person-centred care (PCC) is considered one of the core competencies in Swedish healthcare. It has increasingly spread and involves treating the patient as a person who is decision-competent and part of the team. The PCC concept has been introduced in the Swedish Ambulance Service setting, but as there has been no previous research on PCC in this context, the aim of the present study was to illuminate ambulance clinicians’ experiences of the introduction of PCC in a Swedish Ambulance Service setting. Data collection took the form of interviews with 15 ambulance clinicians in the southernmost part of Sweden. Qualitative content analysis was employed to analyse the interviews, wherein two categories emerged: organisational perspective and contextual culture. The latent meaning was interpreted as the theme: Seeing the individual in need of care as a person instead of a patient. In conclusion, the concept of PCC was considered a barrier and there was some resistance to its introduction. While PCC enhanced the ambulance clinicians’ stance, e.g., when initiating a caring relationship and encouraging the patient to participate in her/his care, it was also described as a catchphrase that is not applicable to the Ambulance Service as it contributes nothing new to the standard of treatment. View Full-Text
Keywords: person-centred care; ambulance services; emergency medical services; qualitative content analysis; ambulance clinicians person-centred care; ambulance services; emergency medical services; qualitative content analysis; ambulance clinicians
MDPI and ACS Style

Rantala, A.; Ingoldsson, A.; Persson, E.I. “We are already person-centred in our practice”—A Qualitative Study of Ambulance Clinicians’ Experiences of Person-Centred Care. Healthcare 2019, 7, 115.

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