1. Introduction
Follow-up service has been shown to provide discharged patients with timely diagnosis, treatment and rehabilitation guidance through regular examinations and observations [
1,
2]. The benefits of this service include enhanced quality of life and health status of discharged patients [
3,
4], reduced likelihood of re-admission [
5,
6], and decreased economic burden associated with unnecessary hospital stays. Some studies also report lower post-discharge mortality in certain patient groups, although results vary by population and intervention type [
2,
7].
For hospitals, follow-up visits help decrease re-admission rates, improving bed availability and enabling the prioritization of acute and critical care [
8,
9]. Additionally, these visits allow for the collection and analysis of essential patient data, aiding in the evaluation of diagnostic and treatment protocols and the establishment of more accurate standards in the future [
10]. Thus, follow-up visits are crucial for both healthcare professionals and patients.
On a global scale, follow-up visits have been incorporated into chronic disease management and post-acute treatment rehabilitation in various healthcare systems. In developed countries, the responsibility for follow-up has been progressively delegated to primary care through a system of hierarchical diagnosis and treatment [
11]. Concurrently, the implementation of remote monitoring devices (e.g., wearable electrocardiographs) has driven the expansion of telephone and video follow-up [
12,
13]. In addition, the combination of electronic health records (EHRs) and artificial intelligence technology supports risk stratification and precise intervention [
14,
15].
However, several challenges persist in the delivery of follow-up care. First, a significant gap exists between the high demand for follow-up visits and the limited healthcare capacity of hospitals, leading to service disruptions. Healthcare organizations tend to prioritize clinical needs when allocating resources, often overlooking patients’ non-clinical needs. To provide continuous support and better address these needs, healthcare organizations must shift from a supply-driven to a demand-driven service model [
11]. Additionally, the healthcare system should increase financial and human resource investments in primary care, expanding the roles of nurses and medical assistants to manage preventive care and chronic disease coaching, thereby meeting the growing expectations for healthcare services [
12].
Second, teleconsultations may not fully replace in-person follow-up visits, particularly when physical examinations and comprehensive evaluations are necessary, as they can increase the risk of misdiagnosis and sub-optimal interventions. Moreover, teleconsultations may exacerbate healthcare access disparities among elderly patients. In contrast, face-to-face follow-ups, while often more time-consuming, have been shown to be superior in strengthening doctor–patient relationships, enhancing patient education, and improving consultation quality. Notably, most studies focus on follow-up visits conducted at designated healthcare facilities rather than in patients’ homes, which may influence the naturalness and effectiveness of communication [
13].
Finally, geographic disparities in healthcare access must be addressed. Rural residents often face poorer health outcomes and limited access to medical services [
14], while traffic congestion in urban areas increases travel times and reduces service availability [
16]. If left unresolved, these barriers could contribute to preventable hospital re-admissions, higher patient mortality, and additional financial strain on healthcare systems.
These challenges indicate that post-discharge care requires systematic improvement. Due to the characteristics of high frequency, long duration, and scattered distribution of patients, although general hospitals bear substantial follow-up demand, they face difficulties in independently completing all follow-up tasks in a sustained and stable manner under the combined effects of resource constraints and insufficient geographic accessibility. Meanwhile, relying solely on remote follow-up has limited effectiveness for certain populations and complex care scenarios. In contrast, primary healthcare systems are closer to communities and are better suited to undertake routine follow-up and continuous health management, thereby enhancing accessibility and adherence [
17]. However, primary healthcare systems exhibit variability in service capacity and quality and often require hospitals to provide clinical guidance, training support, and information sharing to ensure follow-up quality and risk referral [
18]. Therefore, it is necessary to establish a collaborative follow-up mechanism between general hospitals and primary healthcare systems to integrate hospital-level clinical supervision with community-level follow-up services.
It is important to emphasize that such collaboration must be operationalized through executable contractual arrangements. In practice, collaboration between general hospitals and primary healthcare systems often operates under hierarchical governance structures and involves explicit costs and responsibilities, including contracting costs, hospital capacity-building investments, quality responsibilities, and patient referral and information-sharing mechanisms [
19]. Consequently, the implementation of collaboration naturally transforms into a joint decision-making optimization problem that trades off patient accessibility against the hospital’s total cost.
Our main contributions are as follows:
(1) Problem setting and decision layers. While many healthcare studies treat the service network as given and optimize only allocation or routing, we study a post-discharge general hospital–primary care collaboration problem. Collaboration is not assumed; instead, it is endogenized as executable contracting decisions under a hierarchical governance structure, which couples (i) partner selection at two tiers, (ii) contract activation, and (iii) downstream patient assignment.
(2) Operationalizable cost and capacity integration. Beyond the common facility-opening and service cost structure, our model explicitly incorporates (i) contracting overheads, (ii) hospital-side capacity-building investments transferred to cooperating providers, and (iii) modality-dependent workload and costs (facility-based vs. home follow-ups) under provider capacity constraints. This yields a multi-objective mixed-integer program that captures implementable responsibilities and budget implications rather than a purely accessibility–cost trade-off.
(3) Constraint-aware NSGA-II design, driven by hierarchy and proximity logic. Instead of applying a generic binary encoding with penalty terms, we design a problem-specific chromosome that jointly represents hospital selections with embedded hierarchical relations, and we induce allocations through a proximity-based assignment consistent with practice. We further introduce a consistency repair mechanism that eliminates selected-but-unused facilities and enforces hierarchical contracting logic, which significantly improves search efficiency in this constrained mixed-integer setting.
(4) Managerial insights tied to collaboration levers. Using real data from a Chengdu general hospital, we not only report Pareto fronts but also interpret trade-offs through collaboration levers that are actionable for hospital managers (e.g., contracting overhead, capacity-building cost, and follow-up frequencies).
The remainder of this article is structured as follows:
Section 2 provides a literature review.
Section 3 formally defines the problem, introduces the model formulation, presents a heuristic approach, and describes the experimental setting.
Section 4 reports and discusses the results.
Section 5 outlines the main limitations and directions for future research, and
Section 6 concludes with key findings.
4. Results
4.1. Performance of the Model
To establish a robust comparative analytical framework, we strategically delineated three distinct selection approaches: Solution A comprised 10 hospitals selected from two geographically distal regions with maximal inter-regional distance (shown in
Figure 4a); Solution B encompassed 10 hospitals drawn from the region exhibiting the highest patient population density (shown in
Figure 4b); and Solution C included 10 hospitals situated within the central region (shown in
Figure 4c).
The cooperative hospital selection model obtains 10 Pareto solutions; the results comparison is shown in
Table 4.
Figure 5 elucidates the Pareto frontier surface, while
Figure 6 provides a comparative visualization of the Pareto solutions relative to Solutions A, B, and C. We found that as the number of selected hospitals increases, the patient costs decrease while the hospital costs increase, which signifies that patient accessibility is high, with abundant healthcare service resources. However, when the number of selected hospitals exceeds 15, there is no significant improvement in patient accessibility, while the hospital costs surge dramatically to 1.2 million or more. Conversely, when the number of selected hospitals is below 13, even a slight reduction in hospital costs leads to a sharp increase in patient costs to 250 thousand. This indicates that when the resources invested by the General Hospital are limited, patients encounter great challenges in accessing healthcare services.
The following four solutions were illustrated: Solutions 1, 4, 7, and 10, corresponding to the selected hospital counts of 7, 13, 15, and 16, respectively, as depicted in
Figure 7a–d, which offer an intuitive depiction of the allocation of patients across the 28 communities and the selected cooperative hospitals under various decision conditions. It has been observed that the majority of patients in Wuhou District are concentrated within four communities on the right side. Given the service capacity of hospitals, it is estimated that two to three hospitals would be required to handle the follow-up care for these patients. The remaining small number of patients is distributed across 24 communities on the left side. Due to the vast area and sparse population, the establishment of more hospitals is necessary to serve these patients, thus avoiding incurring greater costs for patients or doctors when traveling across districts. The distribution relationship between hospitals and patients is radial in nature, primarily stemming from the principle of proximity in patient healthcare access.
The Pareto set in
Figure 5 provides a direct decision aid for hospital managers when forming post-discharge collaboration with primary care providers. In practice, selecting a solution near the “knee” of the frontier (e.g., Solution 5) yields substantial improvements in patient accessibility, with a moderate increase in the hospital’s total cost, whereas moving further toward extreme access-focused solutions produces only marginal accessibility gains but requires disproportionately higher contracting and capacity-building expenditures. Operationally, each Pareto solution corresponds to an implementable contracting plan (which PHCs are activated under each RMC) and patient allocation, which can be translated into follow-up workload plans and staffing requirements for facility-based and home follow-ups. From a clinical process perspective, improved geographic access and feasible workload allocation support timely follow-up visits after discharge, thereby strengthening continuity of care and reducing missed follow-ups; this is the main pathway through which the proposed collaboration design can potentially improve downstream clinical outcomes.
4.2. Benchmarking for Algorithm Selection
To assess the suitability and practical performance of NSGA-II in our mixed-integer multi-objective context, we benchmarked it against two representative algorithms: SPEA2 and MOEA/D. SPEA2 promotes diversity and elitism through an external archive and strength-based fitness assignment, whereas MOEA/D decomposes the multi-objective problem into a set of scalar subproblems and searches via neighborhood collaboration.
Each algorithm is executed under the same computational budget. To account for stochasticity, we performed independent runs with different random seeds for each algorithm. For every run, we evaluated the final non-dominated set produced by the algorithm. Since the objectives and differ in scale, we applied min–max normalization to ensure comparability for distance/area-based indicators.
We report three widely used indicators (computed in the normalized objective space):
HV (Hypervolume): Measured with reference point ; a larger HV indicates better combined convergence and coverage.
IGD (Inverted Generational Distance): Average distance from a reference front to the obtained set; a smaller IGD indicates better proximity to the reference front.
Spacing: Measures the uniformity of spacing among solutions; a smaller value indicates a more even distribution.
As the true Pareto front is unavailable, we constructed a pooled reference set using the union reference front. Specifically, we merged all final non-dominated sets from all algorithms and all seeds, and we filtered the merged set again to retain only non-dominated points.
Table 5 reports the results over
independent runs and serves as a post hoc validation of our earlier choice of NSGA-II as the solution algorithm. Under the same evaluation budget, NSGA-II achieves the highest HV and the lowest IGD, indicating the strongest overall performance in terms of convergence toward the pooled reference front and coverage of the objective space, which are the primary criteria in our study. Although SPEA2 yields the smallest Spacing (i.e., more regular distributions) and a comparable IGD, its lower HV suggests weaker coverage, particularly near extreme trade-off regions. MOEA/D attains reasonable HV and uniformity, but its noticeably larger IGD implies insufficient convergence. Overall, these observations are consistent with our decision to use NSGA-II in the main experiments, while SPEA2 and MOEA/D provide complementary references emphasizing distribution regularity and alternative search dynamics, respectively.
4.3. Sensitivity Analyses
To derive managerial insights for selecting cooperative community hospitals for post-discharge care, we performed scenario-based sensitivity analyses on four key parameters: the contracting cost , the unit service-capacity cost , and the follow-up frequencies and .
We evaluate the Pareto sets obtained under each parameter level using the hypervolume (HV) indicator. For a multi-objective minimization problem, the HV of a non-dominated set
P with respect to a reference point
is defined as the Lebesgue measure of the portion of the objective space dominated by
P and bounded by
:
Here, denotes the axis-aligned hyper-rectangle spanned by a solution objective vector and the reference point , and is the Lebesgue measure. To ensure strict comparability across scenarios, we used a single global reference point determined from the aggregated outcomes of all scenarios. A larger HV indicates a Pareto set with better overall convergence and diversity.
Table 6,
Table 7,
Table 8 and
Table 9 summarize the results. Beyond reporting directional changes, we interpret why certain parameters dominate system behavior by linking the observed shifts of the Pareto frontiers to the model structure: (i) cost parameters enter the hospital-cost objective directly and therefore shift the feasible trade-off surface; and (ii) follow-up frequencies affect both the required service volume and the feasibility of proximity-based, capacity-constrained assignment, thereby altering not only costs but also the structure of feasible allocations. The baseline scenario is highlighted in bold.
Figure 8 illustrates the Pareto frontier surfaces under different values of
. As
increases, the Pareto front deteriorates (
Table 6), reflecting that higher contracting costs raise the hospital’s total cost and reduce the attractiveness of contracting additional community partners. Mechanistically,
acts as a fixed overhead associated with establishing and maintaining cooperative relationships; when this overhead is high, the model tends to favor fewer contracted providers unless the accessibility gains are sufficiently large. From a managerial and policy perspective, this finding suggests that reducing contracting costs—e.g., centralized contract administration and targeted subsidies for collaboration setup—can improve the cost–accessibility trade-off without changing clinical follow-up intensity.
Figure 9 shows the Pareto frontier surfaces for various values of
. The HV decreases markedly as
rises (
Table 7), indicating that unit capacity cost is a dominant driver of the hospital-side objective. This dominance is expected because
scales the marginal cost of the provisioning follow-up capacity required to serve allocated patients; once proximity-based assignment is enforced, insufficient or expensive capacity forces either (i) additional investment to satisfy capacity constraints or (ii) less favorable allocations that worsen the trade-off. Managerially, interventions that lower the per-unit cost of follow-up capacity—such as scalable training programs, shared clinical protocols, interoperable information systems, and resource pooling across PHCs under an RMC—are likely to yield disproportionate benefits relative to measures that only reduce one-time contracting overhead.
Figure 10 and
Figure 11 present results for different follow-up frequencies,
(hospital-based) and
(home-/community-based). Increasing either frequency substantially degrades HV (
Table 8 and
Table 9) and shifts the Pareto front outward because higher follow-up intensity increases service volume and, thus, amplifies both patient- and hospital-side costs. Importantly, frequency parameters also tighten the capacity constraints: higher required visit counts increase the likelihood that nearby providers reach capacity, which in turn changes feasible proximity-based allocations and may necessitate activating additional providers. This explains why follow-up frequencies can dominate system behavior even when cost coefficients remain unchanged.
These results have direct implications for service design. Rather than applying uniform follow-up frequencies, hospitals and RMCs can implement risk-stratified follow-up pathways: allocate higher-frequency follow-up to high-risk patients while using lower-cost modalities (e.g., telephonic or digital check-ins) for stable patients, and reserve in-person encounters for clinical escalation. Such stratification reduces avoidable service volume while preserving accessibility for patients who benefit most from the follow-up service.
Additionally, demographic composition (e.g., a higher proportion of older patients) can increase community/home follow-up intensity in practice, which is consistent with the sensitivity patterns observed for . Therefore, capacity planning and contracting strategies should be adjusted in advance in regions with rapid population aging, prioritizing scalable community capacity building and integrated referral and information-sharing mechanisms.
5. Limitations and Future Research
This study has several limitations.
Patient choice and behavioral responses. The model adopts a planner-driven assignment of community demand points to selected RMCs/PHCs and captures “proximity preference” indirectly through distance-increasing cost terms. In reality, patients may exercise choice based on perceived quality, waiting time, familiarity, or insurance constraints and may deviate from the assigned provider. Incorporating explicit patient-choice behavior and endogenous demand reallocation is an important extension.
Demand and workload uncertainty. We treat annual discharged demand and follow-up needs as deterministic averages based on historical patterns. In practice, actual demand fluctuations, variations in patient-type mix, and no-show rates can exhibit substantial temporal and spatial heterogeneity, potentially creating capacity bottlenecks or operational inefficiencies. Beyond these immediate challenges, the rapid advancement of informatics and artificial intelligence in biomedical decision-making [
40] suggests that our optimization framework should similarly evolve. Specifically, aligning with the emerging paradigm of Biomedical AI—which integrates digital health infrastructure, physical healthcare systems, and biological science—future refinements of our model could incorporate multimodal physiological data streams and enable deeper human-AI collaboration [
41]. Such integration would substantially enhance the responsiveness, adaptability, and precision of post-discharge care networks under dynamic real-world conditions.
Data and generalizability. Transferability of parameter values to other regions may require re-estimation of costs, capacities, and clinical pathways. Multi-region validation is left for future research.