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Friedel AL, Siegel S, Kirstein CF, Gerigk M, Bingel U, Diehl A, Steidle O, Haupeltshofer S, Andermahr B, Chmielewski W, et al. Measuring Patient Experience and Patient Satisfaction—How Are We Doing It and Why Does It Matter? A Comparison of European and U.S. American Approaches. Healthcare. 2023; 11(6):797. https://doi.org/10.3390/healthcare11060797

Friedel, Anna Lena, Sonja Siegel, Cedric Fabian Kirstein, Monja Gerigk, Ulrike Bingel, Anke Diehl, Oliver Steidle, Steffen Haupeltshofer, Bernhard Andermahr, Witold Chmielewski, and et al. 2023. "Measuring Patient Experience and Patient Satisfaction—How Are We Doing It and Why Does It Matter? A Comparison of European and U.S. American Approaches" Healthcare 11, no. 6: 797. https://doi.org/10.3390/healthcare11060797

Friedel, A. L., Siegel, S., Kirstein, C. F., Gerigk, M., Bingel, U., Diehl, A., Steidle, O., Haupeltshofer, S., Andermahr, B., Chmielewski, W., & Kreitschmann-Andermahr, I. (2023). Measuring Patient Experience and Patient Satisfaction—How Are We Doing It and Why Does It Matter? A Comparison of European and U.S. American Approaches. Healthcare, 11(6), 797. https://doi.org/10.3390/healthcare11060797