Improving Financial Sustainability Through Effective Credit Risk Management and Human Talent Development in Microfinance Institutions
Abstract
:1. Introduction
- RQ1.
- To what extent is the efficiency of the credit technology related to the reduction in NPLs in the Banco Financiero–Huancayo branch in the microfinance sector during the 2015 period?
- RQ2.
- To what extent is human talent related to the Banco Financiero–Huancayo branch in the microfinance sector during the 2015 period?
- RQ3.
- To what extent is the implementation of the credit policy related to the reduction in NPLs in the Banco Financiero–Huancayo branch in the microfinance sector in the period of 2015?
- O1.
- Explain to what extent the efficiency of the lending technology is related to the reduction in NPLs in the Banco Financiero–Huancayo branch in the microfinance sector during the 2015 period.
- O2.
- Explain the extent to which human talent is related to NPL disclosure in the Banco Financiero–Huancayo branch in the microfinance sector during the 2015 period.
- O3.
- Explain the extent to which the application of the credit policy is related to the reduction in NPLs in the Banco Financiero–Huancayo branch in the microfinance sector during the 2015 period.
2. Materials
2.1. Background to the Study
- Creative accounting. This includes fraudulent preparations, which make it possible to modify or alter the final value of the asset and the profit and loss statement.
- Regulatory flexibility. This is the concept of maneuvering the figures by using the flexibility of existing accounting rules.
- Lack of standards. This relates to the lack of accounting standards for the treatment of reality, identifying the existence of a lack of regulations that is dangerous for users of financial information.
- Measure NPLs in such a way that they present a clear picture of the quality of a portfolio and the level of risk.
- Understand how NPLs affect a credit institution, especially the costs of NPLs and their impact on the institution’s financial situation.
- Understand that NPLs are like a cost with the peculiarities of a hidden enemy that contributes to the income of an institution’s assets or suddenly bursts out of control.
- Accepting that the causes that borrowers cite as excuses for not repaying loans on time are reasonable and it is often within the capacity of the credit program to correct them through appropriate credit methodologies (borrower selection, collateral requirements, terms, amounts, also incentives for timely repayment), effective information systems and an intolerance of late payments, which introduces the principles and image of the institution.
2.2. Theoretical Framework
2.2.1. Human Talent and Its Indicators
2.2.2. Implementation of Credit Policies and NPL Synchronization
3. Methods
3.1. Characteristics of the Study
- -
- Coefficient alpha > 0.9 is excellent.
- -
- Coefficient alpha > 0.8 is good
- -
- Coefficient alpha > 0.7 is acceptable.
- -
- Coefficient alpha > 0.6 is questionable.
- -
- Coefficient alpha > 0.5 is poor.
- -
- Coefficient alpha < 0.5 is unacceptable.
- -
- Strongly disagree.
- -
- Disagree.
- -
- Neutral.
- -
- Agreed.
- -
- Strongly agree.
3.2. Case of Application
3.3. Hypothesis Testing Process
3.3.1. Testing of the General Hypothesis
3.3.2. Testing of the First Specific Hypothesis
3.3.3. Testing of the Second Specific Hypothesis
3.3.4. Testing of the Third Specific Hypothesis
4. Results
4.1. Organization, Analysis and Interpretation of Results
4.2. Scientific Contribution of Research (Scientific Output)
4.2.1. Efficiency of Lending Technology (ET)
- Committee A: Includes the proposing advisor with original NPLs of no more than 3%, Head of Committee and two senior executives. They analyze loans up to s/. 45,000, with total indebtedness not exceeding s/. 20,000. Approvals must be ratified by the Head of Credit after on-site visits.
- Committee B: Advisors with original NPLs of more than 3% cannot present credits of more than s/. 5000. Smaller credits will be visited by the Risk Analyst. They must present proposals in an enlarged committee.
- Committee C: Advisors with original NPLs of more than 5% are not allowed to submit loans. They will be assessed by the Risk Analyst and 10% of their portfolio will be audited. It is proposed to create a Portfolio Quality Committee to improve practices.
- Committee D: Includes the proposer advisor with original NPLs of no more than 3%, Committee Head, Risk Analyst and others. They analyze loans up to s/. 60,000. Approvals must be ratified by the Risk Analyst.
- Committee E: similar to Committee D, but with loans of up to s/. 120,000 with collateral. Approvals must be ratified by the Risk Supervisor.
4.2.2. Human Talent (HT)
4.2.3. Implementation of Credit Policies (CP)
- Age and Honesty Requirements: applicants must be over 18 years of age and of known honesty.
- Age Limits for Loans: loans are granted to natural persons up to the age of 62, with exceptions evaluated by the credit committee.
- Interest rate: determined by the credit line and the intermediation margin, set by the business area.
- Capacity and Moral of Payment: applicants must demonstrate capacity and moral of payment through a socio-economic study.
- Microenterprise Focus: a loan is given to the microenterprise sector with credit restrictions and you cannot use personal collateral.
- Loan terms: short-, medium- and long-term terms are established according to the nature of the investment.
- Collateral: mortgage, pledge and fiduciary guarantees are accepted, with specific criteria for each type of guarantee and a credit/collateral ratio.
4.3. Loan Portfolio Management Model
5. Discussion
- The Dissemination of the New Management Model: It is crucial to implement a new credit risk management model that complements the existing model. This should involve the orientation of staff and providing them reasons for the change and continual assessments, ensuring that all of the people in the organization understand the goals of the institution.
- The Integral Participation of the Areas Involved: all areas related to the risk management process (business, risk, recovery and collections) must actively participate to ensure the proper execution of their activities and timely decision making in placements and recoveries.
- Improved Process Control: There is a need to clarify and strengthen the policy and procedures related to the control of the loan portfolio and its management and recovery. It is suggested to create a written recovery and risk policy, attached to the business area.
- The Creation of Specific Policies and Heads: It is recommended to establish written policies and heads for the risk and collections areas, with a clear organizational chart for the microfinance sector.
- The Credit Risk Management Process: establish a credit risk management program so that credit risk can be evaluated, controlled and monitored to minimize the number of occurrences and the effect they have.
- Credit Risk Management Culture: foster a credit risk management culture from the top to ensure operational results aligned with institutional objectives, contributing to the economic value added.
- Stress Test Analysis: Conduct a stress test analysis every six months to assess the bank’s resilience to a general economic downturn. This should include a contingency plan supervised by Risk Management.
- Financial Reporting Order: implement an adequate financial reporting system, including daily reports and roadmaps, for credit risk control in the areas of business, risk, recovery and collections.
- Immediate Actions for Irrecoverable Loans: execute immediate actions when loans become irrecoverable, relying on recovery and collection policies and using products such as joint and several guarantors, real and unreal collateral, pledges, payment terms, seizures and legal actions.
6. Conclusions
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Conflicts of Interest
Appendix A
Dimensions | Indicators | Items |
---|---|---|
A1 = Credit Technology Efficiency | Qualitative analysis Will you want to pay for it? |
|
Quantitative analysis Can you afford it? |
| |
What do you want the credit for? |
| |
A2 = Human talent | Motivation |
|
Training |
| |
Performance |
|
Item | Question | Strongly Agree (%) | Agree (%) | Neutral (%) | Disagree (%) | Strongly Disagree (%) |
---|---|---|---|---|---|---|
1 | Does qualitative analysis objectively rate payment morale? | - | 38.00 | - | 22.78 | 22.22 |
2 | Does qualitative analysis objectively qualify the profile of the micro-entrepreneur client? | 27.78 | 22.22 | - | 38.89 | 11.11 |
3 | Does qualitative analysis objectively rate the experience in the line of business? | 33.00 | 16.00 | - | 33.33 | 5.56 |
4 | Does qualitative analysis objectively rate the client’s level of education? | 27.78 | 33.33 | 22.22 | 16.67 | - |
5 | Does qualitative analysis objectively rate the client’s reputation? | 22.00 | 50.00 | - | 11.11 | 5.56 |
6 | Does qualitative analysis objectively rate the customer’s credit history? | 22.22 | 38.89 | - | 22.22 | 5.56 |
7 | Does qualitative analysis objectively rate the link to third parties with payment problems? | 44.44 | 22.22 | - | 22.22 | 5.56 |
8 | Does qualitative analysis objectively rate trade references with major customers? | 16.67 | 44.44 | - | 22.22 | - |
9 | Does qualitative analysis objectively rate trade references with key suppliers? | 22.00 | 44.00 | 11.00 | 22.00 | - |
10 | Does qualitative analysis objectively rate the client’s organizational culture? | 27.78 | 27.78 | - | 33.33 | 11.11 |
11 | Does qualitative analysis objectively provide for knowledge of money laundering and terrorist financing? | 33.00 | 22.00 | - | 22.22 | 16.67 |
12 | Does qualitative analysis objectively rate the client’s home environment? | 16.67 | 44.44 | - | 33.33 | - |
13 | Does qualitative analysis objectively rate the commercial location of the business? | 22.00 | 38.00 | - | 11.11 | 11.11 |
14 | Does quantitative analysis objectively assess the client’s ability to pay? | 38.89 | 16.67 | - | 38.89 | 5.56 |
15 | Does quantitative analysis objectively qualify the client’s financial statements? | 27.78 | 22.22 | - | 38.89 | 5.56 |
16 | Does the credit technology provide for on-site verification to minimize credit risk? | 27.78 | 27.78 | - | 27.78 | - |
17 | Does the credit technology provide for verification of the purpose of the credit? | 5.56 | 55.56 | - | 27.78 | 5.56 |
18 | Does the lending technology provide for fixed asset recovery based on customer input? | 22.22 | 33.33 | - | 27.78 | 11.11 |
19 | Does credit technology provide for debt purchase monitoring? | 22.22 | 33.33 | - | 22.22 | 5.56 |
20 | Does the Human Resources area hire workers with vocations? | 27.78 | 27.78 | 11.11 | 33.33 | - |
21 | Does the Human Resources area hire innovative workers? | 22.22 | 33.33 | - | 33.33 | 5.56 |
22 | Are employees aware of opportunities for growth? | 22.22 | 33.33 | 5.56 | 38.89 | - |
23 | Are employees aware of financial incentives for targets? | 5.56 | 55.56 | 16.67 | 22.22 | - |
24 | Are employees aware of training opportunities? | - | 5.56 | 88.89 | 5.56 | - |
25 | Do employees feel motivated by the working environment? | 5.56 | - | 77.78 | 11.11 | 5.56 |
26 | Do leaders keep employee motivation high? | 5.56 | 61.11 | - | 27.78 | 5.56 |
27 | Does the company show interest in workers’ concerns? | 27.78 | 27.78 | - | 38.89 | 5.56 |
28 | Does the company communicate projects to employees? | 27.78 | 27.78 | 5.56 | 22.22 | - |
29 | Does the company promote awareness of organizational philosophy and culture? | 27.78 | 33.33 | 16.67 | 5.56 | 16.67 |
30 | Is the company able to adapt to a changing environment? | 16.67 | 50.00 | - | 33.33 | - |
31 | Do employees take initiative to achieve goals? | 5.56 | 50.00 | 5.56 | 27.78 | 11.11 |
32 | Are employees honest and accountable? | 16.67 | 44.44 | 16.67 | 22.22 | - |
33 | Do partners develop effective relationships? | 38.89 | 5.56 | 33.33 | 22.22 | - |
34 | Do partners show sensitivity and understanding? | 33.33 | 16.67 | 11.11 | 33.33 | 5.56 |
35 | Do employees have the ability to attract new customers? | 44.44 | 27.78 | - | 27.78 | - |
36 | Does the credit policy comply with risk scoring? | 22.22 | 33.33 | - | 33.33 | 11.11 |
37 | Does the credit policy comply with credit exceptions? | 22.22 | 33.33 | 11.11 | 22.22 | 11.11 |
38 | Does the credit policy meet the admission profile? | 33.33 | 33.33 | - | 27.78 | 5.56 |
39 | Does the credit policy outline products for micro-entrepreneurs? | 16.67 | 44.44 | 11.11 | 22.22 | 5.56 |
40 | Does the credit policy comply with the guarantees provided? | 27.78 | 33.33 | - | 38.89 | - |
41 | Does the credit modality fit the client’s profile? | 27.78 | 33.33 | - | 38.89 | - |
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Type of Entities | Year | No. of Offices |
---|---|---|
Financial | 2014 | 608 |
2015 | 873 | |
Municipal Funds | 2014 | 575 |
2015 | 634 | |
Rural Banks | 2014 | 245 |
2015 | 132 | |
MSEDIs | 2014 | 223 |
2015 | 224 | |
MFI | 2014 | 1651 |
2015 | 1863 |
Financial | Municipal Funds | Rural Banks | MSEDIs | Total MFIs | ||||||
---|---|---|---|---|---|---|---|---|---|---|
Department | 2014 Total | 2015 Total | 2014 Total | 2015 Total | 2014 Total | 2015 Total | 2014 Total | 2015 Total | 2014 Total | 2015 Total |
Amazon | 1 | 2 | 9 | 10 | 1 | 3 | 4 | 14 | 16 | |
Ancash | 25 | 30 | 18 | 17 | 15 | 10 | 6 | 7 | 34 | 64 |
Apuríma | 8 | 13 | 13 | 17 | 9 | 6 | 1 | 30 | 37 | |
Arequipa | 50 | 77 | 46 | 52 | 11 | 17 | 6 | 137 | 146 | |
Ayacucho | 12 | 13 | 11 | 12 | 10 | 6 | 1 | 1 | 34 | 32 |
Cajamarca | 25 | 39 | 22 | 24 | 19 | 9 | 6 | 5 | 72 | 77 |
Callao | 14 | 18 | 5 | 5 | 3 | 4 | 22 | 27 | ||
Cusco | 21 | 33 | 11 | 18 | 15 | 13 | 11 | 85 | 103 | |
Huancavelica | 5 | 12 | 7 | 8 | 3 | 2 | 15 | 22 | ||
Huánuco | 11 | 15 | 13 | 13 | 2 | 2 | 2 | 5 | 28 | 35 |
Ica | 22 | 29 | 19 | 23 | 10 | 10 | 5 | 7 | 56 | 69 |
Junín | 42 | 52 | 31 | 38 | 1 | 2 | 12 | 14 | 86 | 106 |
La Libertad | 34 | 55 | 31 | 31 | 22 | 4 | 16 | 15 | 103 | 105 |
Lambayeque | 25 | 41 | 21 | 23 | 15 | 5 | 18 | 19 | 79 | 88 |
Lima | 199 | 244 | 130 | 134 | 44 | 28 | 60 | 66 | 433 | 472 |
Loreto | 9 | 11 | 11 | 11 | 1 | 4 | 5 | 25 | 27 | |
Madre de Dios | 2 | 4 | 11 | 11 | 1 | 14 | 15 | |||
Moquegua | 4 | 13 | 8 | 11 | 5 | 2 | 1 | 19 | 25 | |
Pasco | 5 | 10 | 7 | 8 | 1 | 1 | 13 | 19 | ||
Piura | 42 | 66 | 51 | 53 | 16 | 22 | 26 | 131 | 145 | |
Puno | 22 | 40 | 28 | 38 | 13 | 16 | 19 | 11 | 82 | 105 |
St. Martin | 13 | 18 | 17 | 19 | 6 | 4 | 5 | 7 | 41 | 48 |
Tacna | 6 | 18 | 13 | 15 | 7 | 3 | 1 | 29 | 34 | |
Tumbes | 5 | 9 | 10 | 10 | 1 | 2 | 2 | 18 | 21 | |
Ucayali | 6 | 8 | 10 | 10 | 2 | 2 | 3 | 5 | 21 | 25 |
Grand total | 608 | 873 | 575 | 634 | 245 | 132 | 223 | 224 | 1621 | 1863 |
Type of Entities | Year | No. of Customers |
---|---|---|
Financial | 2014 | 1,724,522 |
2015 | 2,299,602 | |
Municipal Funds | 2014 | 1,059,452 |
2015 | 1,223,854 | |
Rural Banks | 2014 | 279,723 |
2015 | 312,875 | |
MSEDIs | 2014 | 246,018 |
2015 | 249,561 | |
MFI | 2014 | 3,309,715 |
2015 | 3,636,057 |
Type of Credit | 15 November | 15 December | 15 November vs. 15 December |
---|---|---|---|
Corporate | 0.00% | 0.00% | 0.00 |
Large companies | 0.65% | 0.71% | 0.06 |
Medium-sized | 4.23% | 4.31% | 0.08 |
Small Businesses | 8.94% | 8.64% | −0.31 |
Microenterprises | 3.83% | 3.84% | 0.01 |
Legitimate Accounting Make-Up | Real Exchange |
Benefit from legal loopholes, possibilities provided for in legislation and options for more or less optimistic estimates. |
e.g.: to move an operation forward or backward. |
Illicit | Illicit |
Accounting make-up contrary to the legislation. For example: hiding debts or expenses (liabilities), false sales or expenses. |
For example: conducting illicit transactions through tax havens. |
Expert | Score Registration Form | Attitude Scale |
---|---|---|
A | 90.0 | 90.0 |
B | 90.0 | 90.0 |
C | 87.7 | 89.4 |
Variables | Conceptual Definition | Operational Definition | Indicators |
---|---|---|---|
Variable partner Credit risk management model 5 Very effective 4 Effective 3 Average effectiveness 2 Not very effective 1 Not effective | Credit risk management model is a scheme or framework for credit risk management in a financial institution, i.e., it is the general framework implemented in the company not only in terms of its credit policy, but also in terms of technology and its people, aimed at avoiding the possibility of incurring losses as a result of partial or total default by the borrower (Estupiñán Gaitán & Estupiñán Gaitán, 1998). | The credit risk management model will be measured with an attitude scale based on the perceptions of 18 employees of the Retail Banking business area of the Huancayo branch of Banco Financiero. Likert scale. | A1 = Efficiency of credit technology 5 Very high 4 High 3 Media 2 Low 1 Very low |
A2 = Human talent 5 Excellent 4 Good 3 Regular 2 Bad 1 Very bad A3 = Application of Credit Policies 5 Excellent 4 Good 3 Regular 2 Bad 1 Very bad | |||
Monitoring variable Disclosure of the blackberry | NPL reconciliation refers to managing credit risk using true financial information, avoiding misreporting, which will allow for the sustainability of credit service (Estupiñán Gaitán & Estupiñán Gaitán, 1998). | The NPL disclosure will be measured with an observation guide on the % of NPL per portfolio, % of written-off loans, % of refinanced loans, % of rescheduled loans and % of loans with wildcard fee. | S1 = Accounting NPL |
S2 = Credit Mode |
Credit Risk Management Model | NPL Disclosure | |||
---|---|---|---|---|
Kendall’s Tau_b | Credit risk management model | Correlation coefficient | 1.000 | −0.871 ** |
Sig. (unilateral) | 0.000 | |||
N | 18 | 18 | ||
NPL disclosure | Correlation coefficient | −0.871 ** | 1.000 | |
Sig. (unilateral) | 0.000 | |||
N | 18 | 18 |
Efficiency of Credit Technology | NPL Disclosure | |||
---|---|---|---|---|
Kendall’s Tau_b | Efficiency of credit technology | Correlation coefficient | 1.000 | −0.673 ** |
Sig. (unilateral) | 0.000 | |||
N | 18 | 18 | ||
NPL disclosure | Correlation coefficient | −0.673 ** | 1.000 | |
Sig. (unilateral) | 0.000 | |||
N | 18 | 18 |
Human Talent | NPL Disclosure | |||
---|---|---|---|---|
Kendall’s Tau_b | Human talent | Correlation coefficient | 1.000 | −0.672 ** |
Sig. (unilateral) | 0.000 | |||
N | 18 | 18 | ||
NPL disclosure | Correlation coefficient | −0.672 ** | 1.000 | |
Sig. (unilateral) | 0.000 | |||
N | 18 | 18 |
Credit Policy | NPL Disclosure | |||
---|---|---|---|---|
Kendall’s Tau_b | Credit policy | Correlation coefficient | 1.000 | −0.652 ** |
Sig. (unilateral) | 0.001 | |||
N | 18 | 18 | ||
NPL disclosure | Correlation coefficient | −0.652 ** | 1.000 | |
Sig. (unilateral) | 0.001 | |||
N | 18 | 18 |
Step | Target | Actions | Result/Function |
---|---|---|---|
Step 1: Geographical Location of the Client | Determine the risk associated with the customer’s area of residence and work. |
| Identify geographical risk areas, such as areas with low economic stability or high level of NPLs. |
Step 2: Customer Analysis | Assess the client’s ability and morale to pay. |
| Generate a clear diagnosis of the client to project their real capacity to pay. |
Step 3: Presentation to the Committee | Submit the credit application to the committee for evaluation. |
| Ensure that all applications meet the institution’s minimum standards. |
Step 4: Committee Resolution | Make a decision on the credit application. |
| Formalize the credit decision, ensuring transparency and traceability in the process. |
Step 5: Ratification by Headquarters | Obtain final ratification of the loan. |
| Confirm the operational and legal viability of the loan before disbursement. |
Step 6: Consideration of External Variables | Monitor the loan and its disclosure. |
| Detect potential external risks that may affect customer disclosure and take proactive measures. |
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Moreno-Menéndez, F.M.; González-Prida, V.; Pariona-Amaya, D.; Zacarías-Rodríguez, V.E.; Zacarías-Vallejos, V.; Zacarías-Vallejos, S.R.; Aguilar-Cuevas, L.A.; Campos-Carpena, L.P. Improving Financial Sustainability Through Effective Credit Risk Management and Human Talent Development in Microfinance Institutions. Int. J. Financial Stud. 2025, 13, 60. https://doi.org/10.3390/ijfs13020060
Moreno-Menéndez FM, González-Prida V, Pariona-Amaya D, Zacarías-Rodríguez VE, Zacarías-Vallejos V, Zacarías-Vallejos SR, Aguilar-Cuevas LA, Campos-Carpena LP. Improving Financial Sustainability Through Effective Credit Risk Management and Human Talent Development in Microfinance Institutions. International Journal of Financial Studies. 2025; 13(2):60. https://doi.org/10.3390/ijfs13020060
Chicago/Turabian StyleMoreno-Menéndez, Fabricio Miguel, Vicente González-Prida, Diana Pariona-Amaya, Victoriano Eusebio Zacarías-Rodríguez, Víctor Zacarías-Vallejos, Sara Ricardina Zacarías-Vallejos, Luis Alberto Aguilar-Cuevas, and Lisette Paola Campos-Carpena. 2025. "Improving Financial Sustainability Through Effective Credit Risk Management and Human Talent Development in Microfinance Institutions" International Journal of Financial Studies 13, no. 2: 60. https://doi.org/10.3390/ijfs13020060
APA StyleMoreno-Menéndez, F. M., González-Prida, V., Pariona-Amaya, D., Zacarías-Rodríguez, V. E., Zacarías-Vallejos, V., Zacarías-Vallejos, S. R., Aguilar-Cuevas, L. A., & Campos-Carpena, L. P. (2025). Improving Financial Sustainability Through Effective Credit Risk Management and Human Talent Development in Microfinance Institutions. International Journal of Financial Studies, 13(2), 60. https://doi.org/10.3390/ijfs13020060