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Open AccessArticle

The Diagnosis of Communication and Trust in Aviation Maintenance (DiCTAM) Model

School of Commerce, University of Southern Queensland, 37 Sinnathamby Blvd, Springfield Central, Brisbane, QLD 4300, Australia
Aerospace 2019, 6(11), 120; https://doi.org/10.3390/aerospace6110120
Received: 16 September 2019 / Revised: 17 October 2019 / Accepted: 29 October 2019 / Published: 1 November 2019
(This article belongs to the Special Issue Civil and Military Airworthiness: Recent Developments and Challenges)
In this research paper a new conceptual model is introduced—the Diagnosis of Communication and Trust in Aviation Maintenance (DiCTAM) model. The purpose of this model is to recognise, measure and predict the relationship between communication and trust in the aviation maintenance field. This model was formed by combining a conceptual cyclical process and two established survey tools, adapted and incorporated in a single question set. The implementation of each phase of the DiCTAM model is performed with the use of qualitative and quantitative research methods. This includes the use of content analyses of accident/incident investigation reports and training material, a survey and a hypothetical case study. The predictive functionality of the DiCTAM model has been investigated through the hypothetical case study. The obtained results indicate a positive relationship between communication and trust according to the aviation maintenance employees’ perception and accidents/incidents reports, even though basic training includes communication without direct mention of trust.
Keywords: aviation; communication; trust; aviation maintenance; prevention; human factors aviation; communication; trust; aviation maintenance; prevention; human factors
MDPI and ACS Style

Chatzi, A.V. The Diagnosis of Communication and Trust in Aviation Maintenance (DiCTAM) Model. Aerospace 2019, 6, 120.

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