Gamification of Enterprise Systems
AbstractEnterprise systems have become an integral part of an organization’s operations. However, they also pose many challenges to organizations from the perspective of implementation, user training, as well as use and acceptance. Without effective usage, enterprise systems may not be able to provide the strategic or competitive advantages that organizations desire. Therefore, organizations may consider gamification to enhance training, acceptance, and usage. We discuss the various ways in which enterprise system challenges can be addressed through the lens of gamification and present a framework for gamification of enterprise systems. The framework is comprised of basic principles and key design elements of gamification, as well as their application to enterprise systems. The specific principles of gamification include Challenge, Interactivity, Goal Orientation, Social Connectivity, Competition, Achievement, Reinforcement, and Fun Orientation. Design elements, such as points, levels, badges, leaderboards, progress bars, quests, and avatars, represent the application of these gamification principles, which can foster engagement with enterprise systems. The framework was validated by a group of experts. We also provide practical and theoretical implications, as well as suggestions for future research. View Full-Text
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Nah, F.-H.; Eschenbrenner, B.; Claybaugh, C.C.; Koob, P.B. Gamification of Enterprise Systems. Systems 2019, 7, 13.
Nah F-H, Eschenbrenner B, Claybaugh CC, Koob PB. Gamification of Enterprise Systems. Systems. 2019; 7(1):13.Chicago/Turabian Style
Nah, Fiona Fui-Hoon; Eschenbrenner, Brenda; Claybaugh, Craig C.; Koob, Perry B. 2019. "Gamification of Enterprise Systems." Systems 7, no. 1: 13.
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