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Gamification Risks to Enterprise Teamwork: Taxonomy, Management Strategies and Modalities of Application

1
Faculty of Science and Technology, Bournemouth University, Fern Barrow, Poole BH12 5BB, UK
2
Department of Computer Science and Information, College of Science, Al Zulfi 11932, P.O 1221, Majmaah University, Kingdom of Saudi Arabia
3
Department of Information Science, King Abdulaziz University, 21589 Jeddah, Kingdom of Saudi Arabia
*
Author to whom correspondence should be addressed.
Received: 1 January 2019 / Revised: 29 January 2019 / Accepted: 10 February 2019 / Published: 13 February 2019
(This article belongs to the Special Issue Enterprise Systems & Gamification)
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PDF [957 KB, uploaded 13 February 2019]
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Abstract

Gamification corresponds to the use of game elements to encourage certain attitudes and behaviours in a serious context. When applied to enterprise teamwork, gamification can lead to negative side-effects which compromise its benefits. For example, applying competitive elements such as leaderboard may lead to clustering amongst team members and encourage adverse work ethics such as intimidation and pressure. Despite the recognition of the problem in the literature, the research on concretising such gamification risks is scarce. There is also a lack of methods to identify gamification risks and their management strategies. In this paper, we conduct a multi-stage qualitative research and develop taxonomy of risks, risk factors and risk management strategies. We also identify the modalities of application of these strategies, including who should be involved and how. Finally, we provide a checklist to help the risk identification process as a first step towards a comprehensive method for eliciting and managing gamification risks to teamwork within enterprises. View Full-Text
Keywords: gamification; risk Management; management strategy; enterprise teamwork gamification; risk Management; management strategy; enterprise teamwork
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Algashami, A.; Vuillier, L.; Alrobai, A.; Phalp, K.; Ali, R. Gamification Risks to Enterprise Teamwork: Taxonomy, Management Strategies and Modalities of Application. Systems 2019, 7, 9.

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