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Reaching Citizens’ Engagement by Services: Swiss Use Case

Department of Informatics, University of Applied Sciences of Western Switzerland, 2800 Delémont, Switzerland
Author to whom correspondence should be addressed.
Academic Editor: Muneo Kaigo
Information 2016, 7(4), 65;
Received: 31 August 2016 / Revised: 21 October 2016 / Accepted: 26 October 2016 / Published: 3 November 2016
(This article belongs to the Special Issue Digital Citizenship and Participation)
Collaboration with citizens and users plays an increasing role in the transformation of public services towards new forms of production and delivery. Thus there is a need to modernize the civil service to accelerate innovation in governments, as civil servants will also have an important role to play. Digital civic engagement platforms can provide a more attractive and accessible means for participation. We believe that neither an exclusive top-down approach nor a bottom-up approach can address the current needs. Instead a hybrid approach should be designed. This paper presents a novel approach to address the issue of current civic disengagement. This approach is illustrated through four different use cases in the Swiss context. View Full-Text
Keywords: citizen engagement; services; trust and transparency citizen engagement; services; trust and transparency
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Sokhn, M.; Evequoz, F.; Zufferey, A. Reaching Citizens’ Engagement by Services: Swiss Use Case. Information 2016, 7, 65.

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