Aspects Regarding Safety and Security in Hotels: Romanian Experience
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Department of Business Administration, Ștefan cel Mare University of Suceava, 13 University Street, 720229 Suceava, Romania
2
Department of Business Administration and Marketing, Faculty of Economics, 1 Decembrie 1918 University of Alba Iulia, 510009 Alba Iulia, Romania
3
Gheorghe Zane Institute for Economic and Social Research, Iași Branch of Romanian Academy, 700488 Iași, Romania
4
Department of Management, Marketing and Business Administration, Faculty of Economics and Business Administration, Alexandru Ioan Cuza University of Iași, 700505 Iași, Romania
*
Author to whom correspondence should be addressed.
Information 2021, 12(1), 44; https://doi.org/10.3390/info12010044
Received: 20 December 2020
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Revised: 10 January 2021
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Accepted: 12 January 2021
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Published: 19 January 2021
(This article belongs to the Special Issue Enhancement of Local Resources through Tourism Activities)
This study investigates safety and security from the perspective of Romanian tourists by assessing the level of importance that tourists give to safety and security depending on the level of classification of the services they experienced and the generation to which they belong. We used a quantitative research method in the form of a questionnaire and analysed eight dimensions of safety and security: detectors, emergency preparedness, medical preparedness, staff security, guestroom security, pool and beach security, hotel access control, and cyber security. We identified the differences between tourists’ perception of safety and security depending on the level of classification of accommodation services and on generation.
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Keywords:
hotel safety and security; tourist generations; level of accommodation; services classification
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited
MDPI and ACS Style
Anichiti, A.; Dragolea, L.-L.; Tacu Hârșan, G.-D.; Haller, A.-P.; Butnaru, G.I. Aspects Regarding Safety and Security in Hotels: Romanian Experience. Information 2021, 12, 44. https://doi.org/10.3390/info12010044
AMA Style
Anichiti A, Dragolea L-L, Tacu Hârșan G-D, Haller A-P, Butnaru GI. Aspects Regarding Safety and Security in Hotels: Romanian Experience. Information. 2021; 12(1):44. https://doi.org/10.3390/info12010044
Chicago/Turabian StyleAnichiti, Alexandru, Larisa-Loredana Dragolea, Georgia-Daniela Tacu Hârșan, Alina-Petronela Haller, and Gina I. Butnaru. 2021. "Aspects Regarding Safety and Security in Hotels: Romanian Experience" Information 12, no. 1: 44. https://doi.org/10.3390/info12010044
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