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Review

A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation

1
Public Governance Institute, KU Leuven, 3000 Leuven, Belgium
2
Department for E-Governance and Administration, Danube University Krems, 3500 Krems, Austria
*
Author to whom correspondence should be addressed.
Adm. Sci. 2021, 11(4), 130; https://doi.org/10.3390/admsci11040130
Received: 1 September 2021 / Revised: 20 October 2021 / Accepted: 5 November 2021 / Published: 10 November 2021
The public sector is facing significant challenges regarding public services provision, including declination of users’ trust and limited resources. An alternative approach to traditional public service provision with the potential to address these challenges is the co-creation of public services. Co-creation promises to foster innovative solutions to provide high-quality services that respond to users’ needs. Considering this background, we aim at critically exploring public service co-creation via a scoping review, employing the PRISMA-ScR method. Our review focuses on 25 empirical studies out of 75 analyzed articles that examine the implementation of co-creation of (digital) public services and investigates how the empirical literature portrays the concept of public service co-creation. Our findings primarily suggest that co-creation can be implemented in a wide range of sectors and settings, to improve public services and to foster innovation, throughout the whole public service cycle, using a variety of digital, analog and hybrid co-creation tools and strategies. Yet, our review has also shown that there is still an implementation gap that needs to be bridged between knowing and doing in the context of public services co-creation in a digital setting. View Full-Text
Keywords: co-creation; public services; digital transformation; scoping review; PRISMA co-creation; public services; digital transformation; scoping review; PRISMA
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MDPI and ACS Style

Rodriguez Müller, A.P.; Casiano Flores, C.; Albrecht, V.; Steen, T.; Crompvoets, J. A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation. Adm. Sci. 2021, 11, 130. https://doi.org/10.3390/admsci11040130

AMA Style

Rodriguez Müller AP, Casiano Flores C, Albrecht V, Steen T, Crompvoets J. A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation. Administrative Sciences. 2021; 11(4):130. https://doi.org/10.3390/admsci11040130

Chicago/Turabian Style

Rodriguez Müller, A. P., Cesar Casiano Flores, Valerie Albrecht, Trui Steen, and Joep Crompvoets. 2021. "A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation" Administrative Sciences 11, no. 4: 130. https://doi.org/10.3390/admsci11040130

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