Triggering the Personalization Backfire Effect: The Moderating Role of Situational Privacy Concern
Abstract
1. Introduction
2. Literature Review and Hypothesis Development
2.1. The Evolution of Personalized Marketing
2.2. The Double-Edge of Personalized Marketing
2.3. The Role and Sensitivity of Personal Information
2.4. Situational Privacy Concern as a Key Moderator
3. Materials and Methods
3.1. Research Design
3.2. Participants and Procedure
3.3. Experimental Stimuli and Manipulations
3.4. Measures
4. Results
4.1. Manipulation Checks
4.2. Hypothesis Testing
5. Discussion
5.1. General Discussion
5.2. Theoretical Implications
5.3. Practical Implications
5.4. Limitations and Future Research
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Acknowledgments
Conflicts of Interest
Appendix A. Experimental Stimuli
Appendix A.1. Situational Privacy Concern Primes (News Articles)
Mr./Ms. A, an office worker in their 20s, recently searched Google twice for flight ticket prices for a trip to Thailand. To decide on a destination, they also searched for ‘#Bangkok’ on Instagram. Afterward, strangely enough, even when accessing work-related websites on Google, ads for Thailand flights from other airlines would appear, and on Instagram, an ad from a travel agency for a “7-night Thailand package tour for those in their 20s” popped up. Despite having searched only a few times, Google and Instagram seemed to know Mr./Ms. A all too well. The Personal Information Protection Commission has imposed a fine of approximately 100 billion won on Google and Meta (formerly Facebook) for violating the Personal Information Protection Act, the largest fine ever for such a violation. It was confirmed that the two companies had been collecting personal information for years without user consent to use for online personalized advertising.[22 September 2022, Newspaper A]
Samsung Electronics has experienced a customer data leak. According to a notice Samsung Electronics issued to its U.S. customers, in late July, an unauthorized third party breached some of Samsung’s U.S. systems and extracted information. In August, the company confirmed that the personal information of certain customers had been affected and issued the notice. According to Samsung Electronics’ announcement on the 2nd (U.S. local time), it is presumed that names, contact information, dates of birth, and product registration information were leaked.[5 September 2022, Newspaper B]
As more consumers seek to decorate their spaces into comfortable sanctuaries, ‘Healing Minimalism’ is emerging as a new fall interior trend. Minimalism is an artistic and cultural movement that pursues simplicity and conciseness, and the formula for healing minimalism lies in this simplicity. It was recently emphasized that, “The mattress, which is responsible for the beginning and end of our day, is the piece of furniture that takes care of a modern person’s healing.” The article stressed, “Mattresses with simple designs equipped with functions faithful to the basics of sleep will provide consumers with a comfortable sanctuary.”[7 October 2022, Newspaper A]
Within the “selective premium” trend, beds and sofas have become increasingly important items. This is because they not only support the body when lying or sitting down but also visually dictate the atmosphere of key spaces like the bedroom and living room. Various new products are being launched that capture the essence of autumn in interior furniture. In particular, they are elevating consumers’ interest and sense of interior design by using color palettes that match the fall and promote comfort.[19 September 2022, Newspaper B]
Appendix A.2. Message Personalization Stimuli (Marketing Messages)
| Personalization | Message Text |
| High | Hello, Mr./Ms. Kim Jung-ang. I see you’re near the Homeplus Sindorim branch, which you visited last week. We’re offering you a coupon for up to 20% off, based on the 100,000 won you recently spent at Homeplus! A fresh and delicious experience every day! Enjoy it at Homeplus. |
| Medium | Hello, customer. We’re offering a coupon for up to 20% off at Homeplus stores within 1km of your current location! A fresh and delicious experience every day! Enjoy it at Homeplus. |
| Low | Hello, customer. We’re offering a coupon for you to receive up to 20% off at Homeplus! A fresh and delicious experience every day! Enjoy it at Homeplus. |
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| Privacy Concern | Personalization | Mean | N | Std. Deviation |
|---|---|---|---|---|
| High | High | 5.58 | 62 | 0.90 |
| Medium | 5.91 | 57 | 0.97 | |
| Low | 5.45 | 58 | 0.95 | |
| Total | 5.64 | 177 | 0.95 | |
| Low | High | 6.43 | 63 | 0.83 |
| Medium | 6.23 | 56 | 0.91 | |
| Low | 5.79 | 64 | 0.98 | |
| Total | 6.14 | 183 | 0.94 | |
| Total | High | 6.01 | 125 | 0.96 |
| Medium | 6.07 | 113 | 0.95 | |
| Low | 5.63 | 122 | 0.98 | |
| Total | 5.90 | 360 | 0.98 |
| Source | Type III Sum of Squares | df | Mean Square | F | Sig. | Partial Eta Squared |
|---|---|---|---|---|---|---|
| Corrected Model | 42.58 | 5 | 8.52 | 9.97 | 0.000 | 0.12 |
| Intercept | 12,490.14 | 1 | 12,490.14 | 14,622.35 | 0.000 | 0.98 |
| Privacy Concern | 22.64 | 1 | 22.64 | 26.50 | 0.000 | 0.07 |
| Personalization | 14.22 | 2 | 7.11 | 8.32 | 0.000 | 0.04 |
| Privacy Concern * Personalization | 5.48 | 2 | 2.74 | 3.21 | 0.042 | 0.02 |
| Error | 302.38 | 354 | 0.85 | |||
| Total | 12,869.48 | 360 | ||||
| Corrected Total | 344.96 | 359 |
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Kim, H.; Han, S. Triggering the Personalization Backfire Effect: The Moderating Role of Situational Privacy Concern. Behav. Sci. 2025, 15, 1323. https://doi.org/10.3390/bs15101323
Kim H, Han S. Triggering the Personalization Backfire Effect: The Moderating Role of Situational Privacy Concern. Behavioral Sciences. 2025; 15(10):1323. https://doi.org/10.3390/bs15101323
Chicago/Turabian StyleKim, Hyeongseok, and Seunghee Han. 2025. "Triggering the Personalization Backfire Effect: The Moderating Role of Situational Privacy Concern" Behavioral Sciences 15, no. 10: 1323. https://doi.org/10.3390/bs15101323
APA StyleKim, H., & Han, S. (2025). Triggering the Personalization Backfire Effect: The Moderating Role of Situational Privacy Concern. Behavioral Sciences, 15(10), 1323. https://doi.org/10.3390/bs15101323

