Continuance Intention to Use and Perceived Net Benefits as Perceived by Streaming Platform Users: An Application of the Updated IS Success Model
Abstract
:1. Introduction
2. Literature Review and Hypothesis Development
2.1. The IS Success Model and Updated IS Success Model
2.2. User Satisfaction
2.3. Perceived Net Benefits
2.4. Continuance Intention to Use
2.5. User Satisfaction and Antecedent Variables
2.6. User Satisfaction and Perceived Net Benefits
2.7. User Satisfaction and Continuance Intention to Use
2.8. Perceived Net Benefits and Continuance Intention to Use
2.9. Moderating Effects
3. Methods
3.1. Measures
3.2. Data Collection and Respondents
4. Results
4.1. Data Analysis
4.2. Sample Profile and Descriptivbe Statistics
4.3. Measurement Model
4.4. Tests of Structural Model
5. Discussion, Implications, and Limitations
5.1. Discussion
5.2. Implications for Practice
5.3. Implication for Theory
6. Conclusions and Suggestions for Future Research
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Acknowledgments
Conflicts of Interest
References
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Variable | Mean | SD | Loading |
---|---|---|---|
System quality | |||
| 5.92 | 0.92 | 0.88 |
| 5.71 | 0.97 | 0.90 |
| 5.44 | 1.06 | 0.87 |
Information quality | |||
| 5.46 | 1.19 | 0.84 |
| 5.59 | 1.10 | 0.81 |
| 5.37 | 1.22 | 0.87 |
Service quality | |||
| 5.08 | 1.25 | 0.78 |
| 4.72 | 1.15 | 0.80 |
| 4.98 | 1.11 | 0.88 |
User Motivation | |||
| 5.21 | 1.16 | 0.90 |
| 5.23 | 1.10 | 0.90 |
| 5.13 | 1.12 | 0.88 |
User satisfaction | |||
| 5.36 | 1.07 | 0.83 |
| 5.21 | 1.10 | 0.84 |
| 5.24 | 1.05 | 0.87 |
| 5.29 | 1.04 | 0.87 |
Perceived net benefits | |||
| 5.06 | 1.29 | 0.91 |
| 5.08 | 1.22 | 0.90 |
| 4.85 | 1.32 | 0.90 |
Continuance intention to use | |||
| 5.44 | 0.99 | 0.83 |
| 5.12 | 1.21 | 0.77 |
| 5.14 | 1.13 | 0.80 |
Construct | 1 | 2 | 3 | 4 | 5 | 6 | 7 | AVE |
---|---|---|---|---|---|---|---|---|
| 0.88 | 0.78 | ||||||
| 0.58 | 0.84 | 0.71 | |||||
| 0.36 | 0.44 | 0.82 | 0.67 | ||||
| 0.48 | 0.51 | 0.51 | 0.89 | 0.80 | |||
| 0.55 | 0.58 | 0.58 | 0.60 | 0.85 | 0.73 | ||
| 0.37 | 0.37 | 0.34 | 0.43 | 0.53 | 0.90 | 0.82 | |
| 0.47 | 0.44 | 0.40 | 0.38 | 0.50 | 0.49 | 0.80 | 0.64 |
Composite reliability | 0.92 | 0.88 | 0.86 | 0.92 | 0.92 | 0.93 | 0.84 |
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Kuo, C.-S.; Hsu, C.-C. Continuance Intention to Use and Perceived Net Benefits as Perceived by Streaming Platform Users: An Application of the Updated IS Success Model. Behav. Sci. 2022, 12, 124. https://doi.org/10.3390/bs12050124
Kuo C-S, Hsu C-C. Continuance Intention to Use and Perceived Net Benefits as Perceived by Streaming Platform Users: An Application of the Updated IS Success Model. Behavioral Sciences. 2022; 12(5):124. https://doi.org/10.3390/bs12050124
Chicago/Turabian StyleKuo, Chan-Sheng, and Chia-Chien Hsu. 2022. "Continuance Intention to Use and Perceived Net Benefits as Perceived by Streaming Platform Users: An Application of the Updated IS Success Model" Behavioral Sciences 12, no. 5: 124. https://doi.org/10.3390/bs12050124