Factors Associated with Compassion Fatigue in Assistance Animal Trainers in Australia—A Qualitative Investigation
Simple Summary
Abstract
1. Introduction
2. Materials and Methods
2.1. Participants
2.2. Materials
2.3. Procedure
2.4. Data Analysis
3. Results
3.1. Theme 1: Demands
3.1.1. Subtheme: Emotional Demands
There are some barriers for me, I guess in the old school way of thinking of what assistance dogs do. Less [the] sort of welfare approach of creating a robot to come in and sort of do these three things or four things, and then that’s it, and the dog’s just sort of lost all of its personality. I personally really put the welfare of the dog first, so I want the dogs to be dogs first and then they help us second.
3.1.2. Subtheme: Cognitive Demands
3.1.3. Subtheme: Industry Dissatisfaction
3.2. Theme 2: Resources
3.2.1. Subtheme: Personal Resources
3.2.2. Subtheme: Job Resources
3.3. Theme 3: Negative Impacts
3.4. Theme 4: Positive Impacts
3.5. Theme 5: Misguided Trainer Expectations
4. Discussion
4.1. Demands and Resources Themes
4.2. Negative and Positive Impacts Themes
4.3. Misguided Trainer Expectations Theme
4.4. Implications of Findings
4.5. Limitations and Future Research
5. Conclusions
Supplementary Materials
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Acknowledgments
Conflicts of Interest
References
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Participant Number | Gender | Employment Status |
---|---|---|
P1 | Female | Small training organization owner—full-time |
P2 | Female | Sole trader—full-time |
P3 | Male | Large training organization employee—full-time |
P4 | Male | Large training organization employee—full-time |
P5 | Female | Sole trader—full-time |
P6 | Female | Small training organization employee—part-time |
Question type | Example Questions | Example Prompts |
---|---|---|
Exploration | Could you tell me about the populations that you generally work with? | What are some of the presenting issues of the handlers you work with? |
Demands exploration | What are the demanding or stressful aspects of your job? | Can you tell me why these aspects are demanding or stressful? |
Impacts exploration | What impact do these aspects have on you? | Impact on your wellbeing, how you feel, act, or behave in or outside of work |
Compassion fatigue and satisfaction definitions | There is a phenomenon called compassion fatigue that is sometimes experienced by people who work in helping professions. It can include exhaustion and preoccupation with the suffering of others, as well as symptoms such as feeling overwhelmed, sleep disturbances, nightmares, and a quick temper. Is this something that you can relate to or believe may be an issue among animal assistance trainers? | Can you provide some examples? |
Theme | Subtheme | Illustrative Quote |
---|---|---|
Demands | Emotional demand—guilt | Oh, withdrawing teams if they’re not suitable, I find that really difficult to do. Yeah, I feel really guilty. (P5) |
Emotional demand— animal welfare concern | “…having to implement boundaries of the welfare of the dog over and over and over and over again…” (P1) | |
The dog jumped up on me to say hello and I said, “Hello sweetie pie.” I’ll get her into a sit. Before he can have a chance to get the poor dog into a sit, he just grabs the dog, picks it up, slams it down on the ground. Lays on top of it and growls in the dog’s face. And I’m thinking, “What the hell.” (P2) | ||
Emotional demand—trauma dumping | There can be a lot of trauma-dumping [from clients] […]. All of a sudden, you’re walking out going, “I didn’t need to know all of that information, that was not necessary for me.” and it can stick with you. (P1) | |
Cognitive demand— hypervigilance | Having to be hypervigilant watching what’s going on, watching the dog, watching the person, making sure that everybody is gelling together. (P2) | |
Cognitive demand— cognitive load | Dealing with stresses while you’re not feeling 100% yourself is definitely something that comes into it, and just the mental load as well. (P4) | |
Industry dissatisfaction—Lack of regulation | I really get frustrated about, there are certain organizations where a majority of those dogs are really not very well trained at all. (P2) | |
Industry dissatisfaction—Unclear legislation | There’s also a bit of frustration at the messiness of the industry and the inconsistencies, so it can be quite demanding. (P5) | |
Resources | Personal resources— assertiveness | Boundaries is what helped the challenging moments which were really people trying to overstep. (P1) |
Personal resources— self-efficacy | They might have been stressing about this one thing that their dog has done […]. Then you come in and you just go, “It’s OK, everything’s fine […] we’ve got a path through.” (P1) | |
Personal resources— resilience | Some people can be difficult to deal with, that’s where the nursing background comes in, I can utilize a lot of that. (P6) | |
Job resources—co-worker support | We have very open-door policies for all our managers and in terms of communicating, […] we’re a very trusting team. (P3) | |
Job resources— job training | [Work] put us in a mental health first aid course […] it definitely gives you the ability to have a bit more of awareness of what the signs are […] and how to offer them support. (P3) | |
Negative impacts | Compassion fatigue (incl. burnout) | They all have their own stories and some of them are quite difficult, so dealing with the knowledge of that and the implications, as well. So, taking on the handler’s stories and that compassion approach, you can get that compassion fatigue as well. (P4) |
It [CF] is definitely out there, and I do see it with others, and people certainly leave the industry because of it. (P6) | ||
I was just done by the end of it, I had nothing left in the tank for me. […] I didn’t focus on my mental health, […] that’s what led to my burnout moments. Because there are some people that you work with that are super easy and then there are others that are just sticky and it’s like you come home and you hold it, you feel it for the rest of the day. (P1) | ||
So, I still struggle with burnout every now and then. But yeah, in the beginning it was a lot worse. I would get very overwhelmed. (P1) | ||
Positive impacts | Happiness | I am so much happier. I’m sleeping well, you know, I’m happy, I go out socializing now with my friends, we go out for lunches. (P2) |
Fulfilling | [child client] wouldn’t talk, he wouldn’t walk anywhere, he would do nothing […he became] a child that was confident, it was just amazing and building that up with that child was absolutely incredible. (P2) | |
Satisfaction | That satisfaction is definitely there, and it shows up daily almost now, with most clients. (P1) | |
Misguided trainer expectations | Working with people more demanding than expected | It can be a bit more demanding than I thought it would have been. I’m pretty okay as far as the dog training side of it is concerned, but then some people can be difficult to deal with. (P6) |
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Verrall, J.; Rohlf, V.; Howell, T.J. Factors Associated with Compassion Fatigue in Assistance Animal Trainers in Australia—A Qualitative Investigation. Animals 2025, 15, 337. https://doi.org/10.3390/ani15030337
Verrall J, Rohlf V, Howell TJ. Factors Associated with Compassion Fatigue in Assistance Animal Trainers in Australia—A Qualitative Investigation. Animals. 2025; 15(3):337. https://doi.org/10.3390/ani15030337
Chicago/Turabian StyleVerrall, James, Vanessa Rohlf, and Tiffani J. Howell. 2025. "Factors Associated with Compassion Fatigue in Assistance Animal Trainers in Australia—A Qualitative Investigation" Animals 15, no. 3: 337. https://doi.org/10.3390/ani15030337
APA StyleVerrall, J., Rohlf, V., & Howell, T. J. (2025). Factors Associated with Compassion Fatigue in Assistance Animal Trainers in Australia—A Qualitative Investigation. Animals, 15(3), 337. https://doi.org/10.3390/ani15030337