Co-Designing with Migrants’ Easier Access to Public Services: A Technological Perspective
1.1. Integration: A Multifaceted Problem of Access to Rights
1.2. Services as Interfaces towards Rights
2. Immigrants and Information and Communication Technology Supportive Tools and Platforms
3. The easyRights Project
3.1. Project’s Visions and Goals
3.2. easyRights Co-Design Approach
4. Working Methods within the easyRights Ecosystems
4.1. Starting the Exploration of Existing Services
4.2. Activating the Service Ecosystems and Preparing the Hackathon Challenges
- Engagement of stakeholders in interviews, workshops, or focus groups (overall, 63 interviews had been conducted within four pilots service ecosystems from June to September 2020) was shown to be a very helpful instrument to explore the service ecosystem, to prepare for the hackathons, ensuring no important actors are forgotten, and to remind pilots that the ecosystem is wider than and can be widened in respect to the perceived one.
- Identification of active actors in the complex dynamics of service supply was needed to involve everybody in the design, as well as in the reflective process. This made the project activities a means to widen the service-related ecosystems.
- Collection of service experiences involving migrants at the service’s interfaces to make them active resources in the service co-designed process as well as to engage them in the adoption of the solutions to be developed. (This has been conducted through the semi-structured interviews and set the plan for testing the solutions.)
- The widening of service ecosystems enlarges both the network of actors and the service technological infrastructures. The involvement of different local actors in the hackathon teams, opening the hackathons to a variety of different skilled figures (ICT experts, designers, lawyers, immigrants’ supporters), allowed hackathons to continue the co-design approach activated locally.
4.3. Hackathon Events and Solutions
5. easyRights Preliminary Findings
Informed Consent Statement
Conflicts of Interest
These words have been said by Alberto Sinigallia, director of Fondazione Progetto Arca (https://www.progettoarca.org, accessed on 10 December 2021) in Milan, October 2017 during an interview carried out by one the authors of this article.
A European network of 52 churches and Christian NGOs providing social and health care services and advocating social justice.
Growing racism and xenophobia and lack of implementation of the EU directive by member states often violate human rights and freedom were identified as the first and second, respectively.
The Quadruple Helix stakeholder communities compose the easyRights pilot sites, including actors from academia, business, civil society, and government. (See Section 4.2 in this article for more detailed information).
https://www.senato.it/istituzione/la-costituzione/parte-i/titolo-ii/articolo-32 (accessed on 15 January 2022).
Developed at Norwegian University of Science and Technology (NTNU) (https://www.ntnu.edu/isl/calst). (accessed on 20 January 2022).
One example of the use of NLP is Portale immigrazione in Italy, a portal dedicated to the procedures for issuing and renewing permits and residence cards, promoted by the Ministry of the Interior in collaboration with the Italian Post Office and the National Association of Italian Municipalities (ANCI) (for more information see https://www.portaleimmigrazione.it) (accessed on 20 January 2022).
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Service Description (as-Is)
|Workshop 2: |
Service Description (to-Be)
|Objective||Producing a description of the “as-is” situation, including the policies the organisational dimensions, the challenge, and the current ways to face the challenge.||Producing a description of the “to-be” scenario, including improvements and changes to be introduced in the context and the services that can support the pilots to better address the challenge.|
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Concilio, G.; Costa, G.; Karimi, M.; Vitaller del Olmo, M.; Kehagia, O. Co-Designing with Migrants’ Easier Access to Public Services: A Technological Perspective. Soc. Sci. 2022, 11, 54. https://doi.org/10.3390/socsci11020054
Concilio G, Costa G, Karimi M, Vitaller del Olmo M, Kehagia O. Co-Designing with Migrants’ Easier Access to Public Services: A Technological Perspective. Social Sciences. 2022; 11(2):54. https://doi.org/10.3390/socsci11020054Chicago/Turabian Style
Concilio, Grazia, Giuliana Costa, Maryam Karimi, Maria Vitaller del Olmo, and Olga Kehagia. 2022. "Co-Designing with Migrants’ Easier Access to Public Services: A Technological Perspective" Social Sciences 11, no. 2: 54. https://doi.org/10.3390/socsci11020054