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Article

Public Perspectives on Exposure Notification Apps: A Patient and Citizen Co-Designed Study

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Research Institute of the McGill University Health Centre, Montreal, QC H4A 3J1, Canada
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Division of Pediatric Emergency Medicine, Department of Pediatrics, Montreal Children’s Hospital, McGill University Health Centre, Montreal, QC H4A 3J1, Canada
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Research Centre of the University of Montréal Hospital Centre, Montreal, QC H2X 0A9, Canada
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Centre of Excellence for Partnership with Patients and the Public (CEPPP), Montreal, QC H2X 0A9, Canada
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Department of Mathematics and Industrial Engineering, Polytechnique Montreal, Montreal, QC H3C 3A7, Canada
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Center for Interuniversity Research and Analysis on Organizations (CIRANO), Montreal, QC H3A 2M8, Canada
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Department of Management, University of Québec in Montréal, Montreal, QC H2X 1L7, Canada
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Law Faculty, University of Montreal, Montreal, QC H3T 1J7, Canada
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Office of Clinical Ethics, Faculty of Medicine, University of Montreal, Montreal, QC H3C 3J7, Canada
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DIGICIT Advisory Committee, Research Centre of the University of Montréal Hospital Centre, Montreal, QC H2X 0A9, Canada
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Department of Health Policy, Management and Evaluation, School of Public Health, University of Montreal, Montreal, QC H3N 1X9, Canada
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Author to whom correspondence should be addressed.
Academic Editor: Amir Hajjam El Hassani
J. Pers. Med. 2022, 12(5), 729; https://doi.org/10.3390/jpm12050729
Received: 4 April 2022 / Revised: 26 April 2022 / Accepted: 26 April 2022 / Published: 30 April 2022
Canada deployed a digital exposure notification app (COVID Alert) as a strategy to support manual contact tracing. Our aims are to (1) assess the use, knowledge, and concerns of the COVID Alert app, (2) identify predictors of app downloads, and (3) develop strategies to promote social acceptability. A 36-item questionnaire was co-designed by 12 citizens and patients partnered with 16 academic researchers and was distributed in the province of Québec, Canada, from May 27 to 28 June 2021. Of 959 respondents, 43% had downloaded the app. Messaging from government sources constituted the largest influence on app download. Infrequent social contacts and perceived app inefficacy were the main reasons not to download the app. Cybersecurity, data confidentiality, loss of privacy, and geolocation were the most frequent concerns. Nearly half of the respondents inaccurately believed that the app used geolocation. Most respondents supported citizen involvement in app development. The identified predictors for app uptake included nine characteristics. In conclusion, this project highlights four key themes on how to promote the social acceptability of such tools: (1) improved communication and explanation of key app characteristics, (2) design features that incentivize adoption, (3) inclusive socio-technical features, and (4) upstream public partnership in development and deployment. View Full-Text
Keywords: survey; COVID-19; app; exposure notification; citizen; patient; perceptions survey; COVID-19; app; exposure notification; citizen; patient; perceptions
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MDPI and ACS Style

Osmanlliu, E.; Paquette, J.; Rodriguez Duarte, M.A.; Bédard, S.; de Marcellis-Warin, N.; Zhegu, M.; Régis, C.; Bouthillier, M.-E.; Grenier, A.-D.; Lewis, P.; Pomey, M.-P. Public Perspectives on Exposure Notification Apps: A Patient and Citizen Co-Designed Study. J. Pers. Med. 2022, 12, 729. https://doi.org/10.3390/jpm12050729

AMA Style

Osmanlliu E, Paquette J, Rodriguez Duarte MA, Bédard S, de Marcellis-Warin N, Zhegu M, Régis C, Bouthillier M-E, Grenier A-D, Lewis P, Pomey M-P. Public Perspectives on Exposure Notification Apps: A Patient and Citizen Co-Designed Study. Journal of Personalized Medicine. 2022; 12(5):729. https://doi.org/10.3390/jpm12050729

Chicago/Turabian Style

Osmanlliu, Esli, Jesseca Paquette, Maria Alejandra Rodriguez Duarte, Sylvain Bédard, Nathalie de Marcellis-Warin, Majlinda Zhegu, Catherine Régis, Marie-Eve Bouthillier, Annie-Danielle Grenier, Paul Lewis, and Marie-Pascale Pomey. 2022. "Public Perspectives on Exposure Notification Apps: A Patient and Citizen Co-Designed Study" Journal of Personalized Medicine 12, no. 5: 729. https://doi.org/10.3390/jpm12050729

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