This work indicates the insufficiency of existing symmetry measures (SMs) between asymmetry measures of simplified neutrosophic sets (SNSs) and proposes the improved normalized SMs of SNSs, including the improved SMs and weighted SMs in single-valued and interval neutrosophic settings. Then, the sine entropy measures of SNSs are presented to establish a sine entropy weight model for solving the criteria weights in decision-making. Based on the improved weighted SMs of SNSs and the sine entropy weight model, a multi-criteria decision-making (MCDM) method with unknown criteria weights (an improved MCDM method) is established in the SNS setting. In the MCDM process, corresponding to the criteria weights obtained by the sine entropy model, the ranking order of all alternatives and the best one are given by means of the improved weighted SMs between the ideal solution and each alternative. Lastly, the improved MCDM method is applied to an actual decision example in single-valued and interval neutrosophic settings to indicate the feasibility of the improved MCDM method. By comparative analysis with existing MCDM methods, the improved SMs and the sine entropy weight model not only provide a simpler and more effective method for MCDM problems with unknown criteria weights in the SNS setting, but can also overcome the insufficiency of the existing SMs and MCDM method.
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