1. Introduction
Nowadays, multi-criteria decision-making (MCDM) problems are attracting more and more attention. Lots of studies suggest that it is difficult to describe decision information completely because the information is usually inconsistent and indeterminate in real-life problems. To address this issue, Smarandache [
1] put forward neutrosophic sets (NSs). Now, NSs have been applied to many fields and extended to various forms. Wang et al. [
2] presented the concept of single-valued neutrosophic sets (SVNSs) and demonstrated its application, Ye [
3] proposed several kinds of projection measures of SVNSs, and Ji et al. [
4] proposed Bonferroni mean aggregation operators of SVNSs. Wang et al. [
5] used interval numbers to extend SVNSs, and proposed the interval-valued neutrosophic set (IVNS). Ye [
6] introduced trapezoidal neutrosophic sets (TrNSs), and proposed a series of trapezoidal neutrosophic aggregation operators. Liang et al. [
7] introduced the preference relations into TrNSs. Peng et al. [
8] combined the probability distribution with NSs to propose the probability multi-valued neutrosophic sets. Wu et al. [
9] further extended this set to probability hesitant interval neutrosophic sets. All of the aforementioned sets are the descriptive tools of quantitative information.
Zhang et al. [
10] proposed a method of using NSs to describe online reviews posted by consumers. For example, a consumer evaluates a hotel with the expressions: ‘the location is good’, ‘the service is neither good nor bad’, and ‘the room is in a mess’. Obviously, there is active, neutral, and passive information in this review. According to the NS theory, such review information can be characterized by employing truth, neutrality, and falsity degrees. This information presentation method has been proved to be feasible [
11]. However, in practical online reviews, the consumer usually gives a comprehensive evaluation before posting the text reviews. NSs can describe the text reviews, but they cannot represent the comprehensive evaluation. To deal with this issue, many scholars have studied the combination of NSs and linguistic term sets [
12,
13]. The semantic of linguistic term set provides precedence on a qualitative level, and such precedence is more sensitive for decision-makers than a common ranking due to the expression of absolute benchmarks [
14,
15,
16]. Based on the concepts of NSs and linguistic term sets, Ye [
17] proposed interval neutrosophic linguistic sets (INLSs) and interval neutrosophic linguistic numbers (INLNs). Then, many interval neutrosophic linguistic MCDM approaches were developed [
18,
19]. Subsequently, Tian et al. [
20] introduced the concepts of simplified neutrosophic linguistic sets (SNLSs) and simplified neutrosophic linguistic numbers (SNLNs). Wang et al. [
21] proposed a series of simplified neutrosophic linguistic Maclaurin symmetric mean aggregation operators and developed a MCDM method. The existed studies on SNLNs simply used the linguistic functions to deal with linguistic variables in SNLNs. This strategy is simple, but it cannot effectively deal with qualitative information because it ignores the randomness of linguistic variables.
The cloud model is originally proposed by Li [
22] in the light of probability theory and fuzzy set theory. It characterizes the randomness and fuzziness of a qualitative concept rely on three numerical characters and makes the conversion between qualitative concepts and quantitative values becomes effective. Since the introduction of the cloud model, many scholars have conducted lots of studies and applied it to various fields [
23,
24,
25], such as hotel selection [
26], data detection [
27], and online recommendation algorithms [
28]. Currently, the cloud model is considered as the best way to handle linguistic information and it is used to handle multiple qualitative decision-making problems [
29,
30,
31], such as linguistic intuitionistic problems [
32] and Z-numbers problems [
33]. Considering the effectiveness of the cloud model in handling qualitative information, we utilize the cloud model to deal with linguistic terms in SNLNs. In this way, we propose a new concept by combining SNLNs and cloud model to solve real-life problems.
The aggregation operator is one of the most important tool of MCDM method [
34,
35,
36,
37]. Maclaurin symmetric mean (MSM) operator, defined by Maclaurin [
38], possess the prominent advantage of summarizing the interrelations among input variables lying between the maximum value and minimum value. The MSM operator can not only take relationships among criteria into account, but it can also improve the flexibility of aggregation operators in application by adding parameters. Since the MSM operator was proposed, it has been expanded to various fuzzy sets [
39,
40,
41,
42,
43]. For example, Liu and Zhang [
44] proposed many MSM operators to deal with single-valued trapezoidal neutrosophic information, Ju et al. [
45] proposed a series of intuitionistic linguistic MSM aggregation operators, and Yu et al. [
46] proposed the hesitant fuzzy linguistic weighted MSM operator.
From the above analysis, the motivation of this paper is presented as follows:
The cloud model is a reliable tool for dealing with linguistic information, and it has been successfully applied to handle multifarious linguistic problems, such as probabilistic linguistic decision-making problems. The existing studies have already proved the effectiveness and feasibility of using the cloud model to process linguistic information. In view of this, this paper introduces the cloud model to process linguistic evaluation information involved in SNLNs.
As an efficient and applicable aggregation operator, MSM not only takes into account the correlation among criteria, but also adjusts the scope of the operator through the transformation of parameters. Therefore, this paper aims to accommodate the MSM operator to simplified neutrosophic linguistic information environments.
The remainder of this paper is organized as follows. Some basic definitions are introduced in
Section 2. In
Section 3, we propose a new concept of SNCs and the corresponding operations and distance. In
Section 4, we propose some simplified neutrosophic cloud aggregation operators. In
Section 5, we put forward a MCDM approach in line with the proposed operators. Then, in
Section 6, we provide a practical example concerning hotel selection to verify the validity of the developed method. In
Section 7, a conclusion is presented.