This paper reviews the drivers, development and global deployment of intelligent water metering in the urban context. Recognising that intelligent metering (or smart metering) has the potential to revolutionise customer engagement and management of urban water by utilities, this paper provides a summary of the knowledge-base for researchers and industry practitioners to ensure that the technology fosters sustainable urban water management. To date, roll-outs of intelligent metering have been driven by the desire for increased data regarding time of use and end-use (such as use by shower, toilet, garden, etc
.) as well as by the ability of the technology to reduce labour costs for meter reading. Technology development in the water sector generally lags that seen in the electricity sector. In the coming decade, the deployment of intelligent water metering will transition from being predominantly “pilot or demonstration scale” with the occasional city-wide roll-out, to broader mainstream implementation. This means that issues which have hitherto received little focus must now be addressed, namely: the role of real-time data in customer engagement and demand management; data ownership, sharing and privacy; technical data management and infrastructure security, utility workforce skills; and costs and benefits of implementation.