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A Performance Measurement Tool Leading Wastewater Treatment Plants toward Economic Efficiency and Sustainability

Department of Management, University of Verona, 37129 Verona, Italy
Department of Economics and Management, University of Pisa, 56124 Pisa, Italy
GIDA. SpA, 59100 Prato, Italy
Author to whom correspondence should be addressed.
Academic Editor: Marc A. Rosen
Sustainability 2016, 8(12), 1250;
Received: 11 October 2016 / Revised: 14 November 2016 / Accepted: 26 November 2016 / Published: 30 November 2016
(This article belongs to the Section Economic, Business and Management Aspects of Sustainability)
Wastewater treatment is an important link in the water cycle that allows for water sanitation and reuse, facilitates energy generation, and allows for the recovery of products from waste. The scientific community has paid significant attention to wastewater treatment, especially from a technical point of view. Extensive literature is available on new technologies, processes, and materials to improve wastewater treatment. However, scant studies have been conducted in the management field focusing on the development of a performance measurement tool that supports plant managers. The current article addresses this literature gap, developing a reporting tool that integrates technical and cost measures and implements it in a large wastewater utility. The tool successfully identifies cause and effect linkages among key plant performance drivers and supports management in finding activities with poor performance and allows them to delay non-relevant measures of control. View Full-Text
Keywords: performance; wastewater treatment; strategic map performance; wastewater treatment; strategic map
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Guerrini, A.; Romano, G.; Ferretti, S.; Fibbi, D.; Daddi, D. A Performance Measurement Tool Leading Wastewater Treatment Plants toward Economic Efficiency and Sustainability. Sustainability 2016, 8, 1250.

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