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Sustaining Innovative Success: A Case Study on Consumer-Centric Innovation in the ICT Industry

by Minkyung Choy 1 and Gunno Park 2,*
1
Management Research Center, Seoul National University, 1 Gwanak-ro, Gwanak-gu, Seoul 151-916, Korea
2
Technology Strategy and Planning Team, Samsung SDS, SDS West Campus 22F, 125, Olympic-ro 35, Songpa-gu, Seoul 138-240, Korea
*
Author to whom correspondence should be addressed.
Academic Editor: Barbara Aquilani
Sustainability 2016, 8(10), 986; https://doi.org/10.3390/su8100986
Received: 5 August 2016 / Revised: 20 September 2016 / Accepted: 27 September 2016 / Published: 29 September 2016
(This article belongs to the Section Economic, Business and Management Aspects of Sustainability)
The phenomenon of innovation growing rapidly and having a shorter lifespan is a structural change due to the development of ICT (Information and Communications Technology), diverse investment methods, and reduced pattern of innovation adoption. For ICT companies to survive and maintain their success in this ever-changing environment, they need to succeed in fulfilling both productivity and accuracy of innovation. To sustain their innovative success, ICT companies should consistently maintain the direction of innovation towards consumers. The present study analyzes various cases of ICT companies which succeeded or failed to maintain their prior innovative success, and suggests consumer-centric innovation as a solution. To create consumer-centric innovations, companies have to (1) predict the dynamically evolving demand of consumers and continuously transform; (2) proactively employ observation method and big data analysis to discover hidden demands; and (3) identify hassles such as wastes, inconveniences, and anxieties, and put effort in solving these hassles. View Full-Text
Keywords: sustainable innovation; consumer-centric innovation; sustainability; consumer hassle; behavior observation; big data analysis; ICT industry sustainable innovation; consumer-centric innovation; sustainability; consumer hassle; behavior observation; big data analysis; ICT industry
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Choy, M.; Park, G. Sustaining Innovative Success: A Case Study on Consumer-Centric Innovation in the ICT Industry. Sustainability 2016, 8, 986.

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