Sustainable Business Through Local Strength: A Qualitative Study of Financial, Social, and Cultural Strategies in Bandung’s Culinary Micro-Enterprises
Abstract
:1. Introduction
2. Literature Review
2.1. EF as Micro-Enterprises’ Finance Strategy
2.2. EN’s Role in Driving SB
2.3. EC Practices in Micro-Enterprises
2.4. SB in Micro-Enterprises in Economic, Social, and Environmental Dimensions
3. Research Methodology
3.1. Study Design
3.2. Participants and Setting
3.3. Data Collection
3.4. Data Analysis
- We listened to the recorded interviews, then transcribed them to understand the data as a whole;
- We included non-verbal notes from research respondents to gain a comprehensive understanding;
- We read the transcripts repeatedly and reflected on the content of the transcripts to ensure that the content of the transcripts matched the recordings;
- We identify the content of the acquired data;
- We categorized the data based on the number of informants and explained the statements that emerged from the transcripts;
- We wrote down the themes that emerged from the entire transcript and illustrated them according to the respondents’ statements;
- We validated the data obtained by clarifying it with the informants;
- We synthesized the statements, so they did not contradict the rest of the transcript.
3.5. Triangulation and Trustworthiness
4. Result
4.1. Respondent Characteristics
4.2. EF Strategy: Sustainable Economic Foundations in Micro-Enterprises
4.2.1. Resource Maximization: Efficiency and Innovation Strategies in Limited Asset Management
A-3-“We continue to manage our resources as well as possible to not burden our finances even more. For example, we try to do our business at home first, so we do not have to rent or buy. When we see results, we will expand.”
A-5-“Regarding the fulfillment of working capital, we are very selective and try to measure according to our abilities, not forcing ourselves to apply for loans beyond our ability to pay the installments. As much as possible, we use our savings, but if it is not sufficient, we will borrow from relatives or friends who want to invest.”
A-7-”Do not let expenses outweigh income. Although the profits are not large, we do not let the business continue to lose money. Before hiring outside workers, we maximize the use of our spouses, children, and relatives. If the results look good, then we hire outside workers.”
A-1-”We try to record in an orderly manner every expenditure and income, including debts and receivables so that the administration is orderly and we can see which ones need to be improved for the following month.”
A-10-”If the business continues to grow well, then we will increase our capital by offering investments to relatives or friends. However, if this is not possible, we apply for a working capital loan from a bank specializing in KUR, hoping the interest is not too high so we can pay on time. We need to maintain the good name of our business and not get into debt or bad credit.”
A-4-”We started our business with whatever capital we had, and when that was not enough, we borrowed from relatives. Business owners need to realize that banks will only give loans if the business has good prospects, and even then, the requirements are pretty strict.”
A-9-”There was a time when bookkeeping was mixed up with personal expenses, so the results were chaotic; we did not know how much net income was obtained. Therefore, we try not to mix personal expenses with business expenses.”
4.2.2. Proactive Risk Management: Building Resilience Through Threat Identification and Mitigation
A-1-”It is important to consider the risks before making decisions, especially regarding business continuity. We should not be rash and hasty. Several times, we have suffered losses because we rushed to make decisions, thinking that we would make a profit, but instead, we lost.”
A-7-”Whenever a large order comes in, we now impose a down payment of at least 25% of the total price. In addition, if it is canceled, a 10% fine will be imposed. This is done to prevent fictitious orders.”
A-9-”Any agreement related to debt and credit must be strictly observed. We no longer provide receivables, because we have learned from previous experiences that we always fail to pay. We had difficulty collecting money, which eventually caused us to lose money. Therefore, the safety of our business is a priority.”
A-8-”For the sustainability of this business, we are very selective in choosing external sources of financing, such as credit provided by banks. We must be fully committed to all the obligations we have to fulfill, be it the payment of principal installments or interest. Moreover, there is collateral that must be pledged so that if payments default, Bank Indonesia will blacklist our names, and our collateral must also be auctioned.”
A-6-”We only accept investors we know personally, not outsiders, so it is easy to communicate if things go wrong. However, outside funding is only a small proportion of the total capital.”
A-2-”We hope that the government will provide a business capital financing policy that is not burdensome for us micro business owners. Many of the People’s Business Credit requirements are still too heavy for us, such as collateral eligibility, high interest rates, and other requirements imposed by banks.”
A-5-”Usually, our culinary business experiences a considerable increase in demand from consumers during certain seasons such as Ramadan, Eid Day, long holidays, and year-end holidays. Therefore, we must work around this by buying more raw material supplies, preparing adequate storage space, and adding part-time workers. Of course, this requires even greater additional capital. We have to calculate this carefully.”
4.2.3. Sustainable Value Creation Through Product Innovation, Customer Satisfaction, and Market Differentiation
A-10-”We strive to create value through innovation in new product development, improving product quality, and maintaining our brand image. Customer feedback and satisfaction are always our priorities for the continuity of our business.”
A-2-”We always re-evaluate every feedback either directly or through consumer reviews so as not to disappoint our consumers in the future.”
A-3-”Discounts on specific dates, such as twin dates (8.8, 9.9, 10.10, and so on), are also made to create closeness with our loyal customers.”
A-6-”One of the ways we increase value is by updating our menu based on customer feedback. For us, customer satisfaction is one factor that determines the business’s success.”
A-9-”Improving our operational processes for the better by adopting adequate technology is what we do to keep the business running. Although it will certainly cost a lot initially, we see it as a valuable asset investment for the continuity of our business.”
A-8-”We constantly strive to develop more effective and adaptive financial strategies to exploit opportunities such as opening new outlets. Of course, the wider our market share, the more sustainable our business will be.”
A-4-”Many entrepreneurs do not like being criticized by their customers, but for us, providing the best service is one of the keys to our success. We continue to innovate even though it may seem trivial, such as providing a thank you card for every product we sell.”
4.3. EN as Strategic Social Capital for Culinary Micro-Enterprise Sustainability
4.3.1. Strategic Network Expansion: Expanding Market Access and Collaboration for Inclusive Growth
A-3-”We are happy when we can attend events organized by the Cooperative and MSME Office, such as workshops, exhibitions, and training. Apart from gaining new knowledge, we can also get to know other micro business owners so that we can exchange experiences that will certainly be useful. However, it is unfortunate that these activities are still rarely held. In a year, we can count the number of times.”
A-9-”Our business network is essential for the sustainability of our business. Not a little information related to suppliers that we get is given by our relations. We compete healthily because we believe that sustenance has been arranged.”
A-5-”To facilitate communication and exchange of information, we are connected to several WhatsApp groups, such as the Sundanese business community. We find this very useful.”
A-7-”We hope that the Government consistently organizes events related to culinary micro-enterprise products because this is a place for us to add contacts.”
A-1-”Many of our customers come from participating in events such as exhibitions. Many of our regular customers are institutions, so our products are often selected for consumption at office events.”
A-2-”Every Friday, we hold a blessing Friday activity by giving online drivers 20 rice packages. Then, every year, we routinely hold charity sharing activities with orphans, usually held during the holy month of Ramadan. This is our commitment to share with others.”
4.3.2. Strengthening Long-Term Relationships: Building Trust and Synergy Through Quality Partnerships
A-6-”Most of our employees also come from the neighborhood. We want to empower the local people here to have jobs and income.”
A-8-”We establish good relationships with all relations, be it customers, suppliers, or fellow culinary micro-entrepreneurs. We maintain this as an effort to keep our business running smoothly. Not only that, but we also maintain good relationships with our employees. Moreover, the majority of our workers come from the neighborhood.”
A-9-”Without a good relationship with our customers, raw material suppliers, and even the courier, our business would not have lasted this long for three generations.”
A-2-”Social media such as IG, Facebook, and WA, aside from being a medium for product promotion, we utilize it as a medium for good relations, especially with customers, where they can ask anything related to our products.”
A-5-”If we have established a close relationship with our relations, it will be easier to communicate if there are urgent matters such as stock availability, product delivery delays, etc. It has all been beneficial in achieving our business so far. Competition in the business world is normal but done healthily.”
4.4. EC: Integration of Local Wisdom and Green Innovation for Sustainable Environment
4.4.1. Self-Efficacy: Self-Confidence as a Foundation for Resilience and Environmental Care
A-1-”I think the key to the success of our business since our grandfather’s generation, until today, is just a strong belief that we can. This belief has allowed us to survive this business for over 40 years. We have held on to several things for generations, including the fact that we are used to using local and natural raw materials, namely white sticky rice for ‘the wajit’ we make. We believe that using local and natural ingredients is safer for consumers. Nowadays, all-natural ingredients are sought after by our consumers.”
A-5-”From the beginning, we believed that if we worked hard, we would survive. Ups and downs in business are normal, but we survive because we strongly desire to maintain our family business and coexist with nature. We believe small businesses like ours can still contribute to the environment, for example, by always keeping the production process clean and sorting organic and inorganic waste in the kitchen. We use the organic waste to feed our chickens and fish.”
A-7-”Never giving up and believing that we can move forward are the forces that drive us to survive. Our strong self-belief is realized in creating quality food products and choosing packaging. Our dodol is wrapped in corn leaves, which helps keep our products and the environment safe.”
A-6-”We have worked hard to build this business from my grandmother’s first generation, my father’s second generation, and me as the third generation. Seeing the success of my grandmother and father made me determined to make our business even more successful. We believe there will be a way where there is a strong will. We believe that if our business is started in the right direction in the sense that it does not harm others and the environment, it will bring blessings and will survive for a long time.”
4.4.2. Openness as a Catalyst for Eco-Innovation
A-10-”Our business has been running since my grandmother’s time. However, we feel that something needs to be adjusted, especially now that many consumers are more concerned about the environment. We replaced plastic packaging with food paper to be more environmentally friendly.”
A-8-”Although many people recommend using chemical preservatives, we still believe we can survive with natural ingredients. As a result, our products are safe, and our customers trust us.”
A-4-”We used to use Styrofoam, but many customers protested. Now, we replace it with bamboo baskets inherited from our parents. It turned out to be a trademark.”
A-5-”I always ask for reviews from customers about my products. This is very important for us; we can learn from them, and they often give us feedback. We have many loyal customers. Of course, we always accommodate all feedback that positively impacts our business and does not harm others, the environment, or nature.”
A-7-”My parents always told me that every business we run should not harm others and never go against nature. Live side by side with them. Until now, we have always kept that message. We are grateful that our place of business has been safe until now. Floods or landslides have never hit it because we and the community here preserve nature for the good of us all.”
4.4.3. Tradition-Based Creativity: Inclusive Innovation for Business and Environmental Sustainability
A-5-”Our chili recipe is inherited from my mother, but I modified it by adding natural ingredients from my yard, such as fresh orange leaves. We also pack it in glass bottles that consumers can reuse to not increase the amount of plastic waste.”
A-9-”Rangginang is made based on a recipe from my grandmother using raw materials from leftover rice. Now, we have developed a new variant with special spices, and we market it as an environmentally friendly product because it is made from leftover ingredients that are not thrown away.
A-2-”We put short messages on the packaging, such as ‘take your trash home’ or ‘reduce plastic.’ This is part of our effort to make shoppers more aware.
A-1-”Alhamdulillah, in the more than 30 years that we have been open for business here, there has never been a flood disaster in this area. This is because we and the residents here care about cleanliness and protecting the environment. Sorting out waste and disposing of it in its place is a habit that we will always teach and preserve to the next generation, including maggot cultivation as part of our creativity, and residents in supporting the efforts of Bandung City to be free from waste.”
4.5. Conceptual Model of Findings
5. Discussion
6. Conclusions
6.1. Theoretical and Policy Implications
6.2. Limitations and Future Research
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Acknowledgments
Conflicts of Interest
Abbreviations
Abbreviation | Full Term |
EF | Entrepreneurial Finance |
EN | Entrepreneurial Networking |
EC | Entrepreneurial Culture |
SB | Sustainable Business |
MSMEs | Micro, Small, Medium Enterprises |
RBV | Resource-Based View |
Appendix A
Variable | Questions | Objective |
---|---|---|
EF [31] | How do you manage financial resources in your business (e.g., savings, loans, family support)? | To explore the financial practices and coping strategies of micro-entrepreneurs in managing and sustaining their businesses, including resource efficiency, risk mitigation, and reliance on informal capital. |
What sources of capital have you used to sustain your business operations? | ||
Have you experienced financial hardship, and how did you overcome it? | ||
How do you creatively use limited resources (e.g., kitchen equipment, raw materials, packaging) to maintain or improve your business performance? | ||
EN [40] | What types of networks (family, peers, suppliers, distributors, community) do you rely on to support your business? | To understand the role of social connections and external relationships in supporting micro-enterprise sustainability, including emotional support and business collaboration. |
How do relationships with peers, suppliers, distributors, and the community affect your business performance? | ||
Do you collaborate with similar businesses? If so, how? | ||
How do social relationships affect your business sustainability? | ||
How does the local government support your business network? | ||
EC [52] | Which cultural heritage values most influence your business operations? | To examine how cultural values and environmental practices influence business decision-making and intergenerational business sustainability. |
Do you practice environmentally friendly practices in running your business (e.g., waste segregation, reducing plastic use)? | ||
How do you pass on business values to the next generation? | ||
What conflicts arise between tradition and modernity, and how are they resolved? | ||
What does business sustainability mean to you personally? | ||
SB [59] | What does business sustainability mean to you personally? | To capture entrepreneurs’ perceptions, values, and strategies related to sustainable business outcomes across economic, social, and environmental dimensions. |
How do you define success in your business—economic gain, social recognition, or environmental impact? | ||
What challenges do you face in sustaining your business, and how do you overcome them? | ||
What are your strategies for maintaining long-term customer loyalty? | ||
What will help your business survive future crises or disruptions? |
Appendix B
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Characteristics | Frequency | % | Characteristics | Frequency | % | ||
---|---|---|---|---|---|---|---|
Gender | Type of Business | ||||||
1. | Male | 6 | 60 | 1. | Restaurant | 0 | 0 |
2. | Female | 4 | 40 | 2. | Food stalls | 2 | 20 |
Age | 3. | Culinary carts | 6 | 60 | |||
1. | <25 years old | 0 | 0 | 4. | Various cakes and snacks | 2 | 20 |
2. | 26–35 years old | 0 | 0 | 5. | Beverage/coffee shop | 0 | 0 |
3. | 36–45 years old | 4 | 40 | Number of Workers | |||
4. | 46–55 years old | 5 | 50 | 1. | 1–3 people | 2 | 20 |
5. | >55 years old | 1 | 10 | 2. | 4–6 people | 6 | 60 |
Education background | 3. | 7–9 people | 2 | 20 | |||
1. | Elementary school | 0 | 0 | 4. | >9 people | 0 | 0 |
2. | Junior high school | 0 | 0 | Length of Business | |||
3. | Senior high school | 8 | 80 | 1. | 6 years | 0 | 0 |
4. | Diploma | 1 | 10 | 2. | 7–13 years | 0 | 0 |
5. | Bachelor | 1 | 10 | 3. | 14–20 years | 0 | 0 |
6. | Master | 0 | 0 | 4. | 21–27 years | 3 | 30 |
7. | Doctor | 0 | 0 | 5. | >27 years old | 7 | 70 |
Turnover/month | Funding Source Majority | ||||||
1. | <IDR 10,000,000 | 0 | 0 | 1. | Owner equity | 5 | 50 |
2. | IDR 10,000,000-IDR 30,000,000 | 0 | 0 | 2. | Family/relatives | 3 | 30 |
3. | IDR 30,000,000-IDR 40,000,000 | 2 | 20 | 3. | Non-banking institutions | 0 | 0 |
4. | >IDR 40,000,000 | 8 | 80 | 4. | Banks | 2 | 20 |
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Charisma, D.; Hermanto, B.; Purnomo, M.; Herawati, T.; Charina, A. Sustainable Business Through Local Strength: A Qualitative Study of Financial, Social, and Cultural Strategies in Bandung’s Culinary Micro-Enterprises. Sustainability 2025, 17, 5028. https://doi.org/10.3390/su17115028
Charisma D, Hermanto B, Purnomo M, Herawati T, Charina A. Sustainable Business Through Local Strength: A Qualitative Study of Financial, Social, and Cultural Strategies in Bandung’s Culinary Micro-Enterprises. Sustainability. 2025; 17(11):5028. https://doi.org/10.3390/su17115028
Chicago/Turabian StyleCharisma, Dinna, Bambang Hermanto, Margo Purnomo, Tetty Herawati, and Anne Charina. 2025. "Sustainable Business Through Local Strength: A Qualitative Study of Financial, Social, and Cultural Strategies in Bandung’s Culinary Micro-Enterprises" Sustainability 17, no. 11: 5028. https://doi.org/10.3390/su17115028
APA StyleCharisma, D., Hermanto, B., Purnomo, M., Herawati, T., & Charina, A. (2025). Sustainable Business Through Local Strength: A Qualitative Study of Financial, Social, and Cultural Strategies in Bandung’s Culinary Micro-Enterprises. Sustainability, 17(11), 5028. https://doi.org/10.3390/su17115028