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Article

The Role of Fulfilment and Disillusion in the Relationship between Burnout and Career Satisfaction in Italian Healthcare Workers

by
Marcello Nonnis
1,*,
Mirian Agus
1,
Francesca Corona
1,
Nicola Aru
1,
Antonio Urban
2 and
Claudio Giovanni Cortese
3
1
Department of Pedagogy, Psychology, Philosophy, University of Cagliari, 09123 Cagliari, Italy
2
Cagliari University Hospital, 09124 Cagliari, Italy
3
Department of Psychology, University of Turin, 10124 Turin, Italy
*
Author to whom correspondence should be addressed.
Sustainability 2024, 16(2), 893; https://doi.org/10.3390/su16020893
Submission received: 3 November 2023 / Revised: 16 January 2024 / Accepted: 18 January 2024 / Published: 20 January 2024
(This article belongs to the Special Issue Sustainable Career Development and Organizational Psychology)
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Abstract

:
Healthcare workers’ stress, burnout, and job dissatisfaction were exacerbated by the COVID-19 pandemic, whose mid-term negative effects are still present. The aim of this work was to consider the effects of burnout (psychophysical exhaustion, relational deterioration, and professional inefficacy) on the career satisfaction of healthcare workers. These relationships were evaluated by considering the direct and mediated effects of disillusion. For these purposes, the Link Burnout Questionnaire (LBQ) and the Career Satisfaction Scale (Occupational Stress Indicator—OSI) were administered to 295 healthcare professionals working at three Italian public hospitals in Cagliari, Italy. The analyses were conducted using the Partial Least Square Structural Equation Model (PLS-SEM) method. Outcomes highlighted that healthcare workers were in a condition of work distress, high risk of burnout, and career dissatisfaction. Also recognized was the direct negative effect of burnout dimensions on career satisfaction. Finally, the mediated negative effect of disillusion in the relationship between burnout and career satisfaction was identified. This study underlines the relevance of the dimension of disillusion, and its “bright side” fulfilment, in healthcare workers, specifically referring to the disregarded relationship between burnout and career satisfaction.

1. Introduction

1.1. Burnout Syndrome

Burnout is one of the most studied psychosocial syndromes in the workplace in recent years, typically shouldered by service professionals. Its best known and most studied definition includes three degenerative dimensions. The first is that of psychophysical exhaustion of the operator. The second is that of depersonalization (or cynicism) towards users and colleagues. The third and final stage is the reduction of professional effectiveness [1,2].
Originally, burnout was defined as a form of work overload that can afflict so-called helping professionals, in which the main source of stress is dealing with people either in distress or in need of help [2,3,4]. In the past 20 years, burnout has been framed as an organizational pathology in the broader field of services (thus relating not only to the helping professions), within the Job Demands-Resources (JD-R) model of stress [2,5]. In this definition of the syndrome, which is more appropriately named job burnout, job demands (e.g., time pressure, an inadequate physical environment, or excessive workload) and job resources (e.g., being able to decide, perceiving support from the organization) are present in organizational contexts. According to the JD-R model, job burnout is the outcome of excessive demands and insufficient job resources. This combination determines the attrition and depletion of psycho-physical resources, job disengagement, and negative symptoms and consequences to mental health (cognitive and emotional), physical health, work motivation, the quality of workers’ interpersonal relationships, business performance, and productivity [4].
In the broader framework of the JD-R theory of organizational well-being [6,7], job burnout is the opposite of work engagement. The latter is a positive and fulfilling work-related state of mind (cognitive and affective) [8,9], characterized by three dimensions [10,11,12]. Vigor consists of high mental energy and resilience during work. Dedication is connoted by attribution of meaning, inspiration, and pride in one’s work. Finally, absorption concerns being focused on one’s work. Work engagement and job burnout, in the JD-R theory, are considered opposing constructs, as these counter-polarities are identifiable: vigor opposed to exhaustion, dedication opposed to cynicism, and absorption opposed to professional ineffectiveness [10,12,13,14,15].
Recently, burnout syndrome has been included as a nonmedical condition in the 11th revision of the International Classification of Diseases (ICD-11) [3,16], and its definition basically adheres to that of a three-dimensional model originally formulated by Maslach and colleagues [1,2,5]. The symptoms and consequences of burnout syndrome can also be traced back to the three stages previously described. Psychophysical exhaustion involves the depletion of personal energy and resources, with symptoms related to anxious-depressive states: resistance to engage in work activity, apathy, demoralization, difficulty concentrating, sleep disturbances, mood alterations, feelings of inadequacy, guilt, and a sense of frustration and failure [17]. In depersonalization (or cynicism), there is a drastic decrease in work motivation and commitment. In addition, emotional alienation from work, hostility toward colleagues and patients, and pessimism are found [18]. Finally, professional ineffectiveness is marked by a sharp decline in self-esteem and feelings of inadequacy toward work [19].

1.2. Burnout in Healthcare

Regarding the healthcare context specifically, several studies [20,21,22] have highlighted the importance of job burnout in situations in which healthcare workers are called upon to manage work commitments and demands. For example, in a study of physicians and nurses in intensive care units [23], mental and physical exhaustion due to excessive work demands was highlighted, with the ability of work engagement to counteract it and promote job satisfaction. Another study, a longitudinal design conducted on dentists [13], found the depressive symptoms associated with burnout and the ability of work engagement to counteract burnout and promote the life satisfaction of healthcare workers.
Studies conducted during the recent COVID-19 pandemic, which is known to have put considerable strain on healthcare workers worldwide, have highlighted several facets of burnout. Poelmann et al. [24] found a significant increase in burnout in a sample of healthcare workers in a surgical setting due to the pandemic. Conversely, Liu and colleagues [25] showed that the work engagement of medical staff in an intensive care unit with patients in critical situations, was negatively affected by their perception of the strength of the virus. In a recent meta-analysis involving 29 studies (including a total of more than 16,000 subjects) on the impact of the COVID-19 pandemic on healthcare professionals in emergency departments [26], higher levels of burnout emerged in all investigated dimensions (emotional exhaustion, depersonalization, and professional inefficiency) than those recorded before the pandemic. In particular, a higher level of burnout was shown among nurses than among physicians.
Other systematic reviews of empirical studies on burnout have documented high anxiety, stress and depression among frontline health workers who cared for COVID-19 patients, particularly among physicians. For example, Salari et al. [27] indicated the need for regular mental health monitoring, interventions, and preventive education on the topic of burnout, in order to avoid delayed diagnoses and long-term impacts on the well-being of healthcare workers. In addition, the stigma associated with COVID-19 patient care can significantly increase physicians’ burnout compared to other groups of healthcare workers [28]. Another study [29] of U.S. healthcare workers (nurses, physicians, and social workers with a sample size of more than 20,000), revealed considerable stress and burnout, especially among women and racial/ethnic minority employees. Anxiety, depression, and work overload correlated with higher rates of stress and burnout. This study also found that workers who felt valued reported lower levels of stress. Similar findings have emerged from other studies [30] that highlighted the positive role of social support and psychological capital [31] in counteracting worker burnout.
In the Italian context, too, the pandemic placed exceptional demands on healthcare workers. During the first outbreaks, these triggered elevated levels of work-related stress and emotional exhaustion, markedly higher than the values found in pre-pandemic studies. For example, Barello and colleagues [32] (with a sample of about 1200 Italian healthcare professionals), highlighted that emotional distress led to worse patient care and to long-term health consequences for professionals. However, Italian healthcare professionals who derived gratification from their service during the pandemic crisis experienced a smaller negative impact on their own mental health.

1.3. Fulfilment, Disillusion, and Burnout in Healthcare

Several authors [33,34,35] have taken up the importance of the self-actualizing, values, and vocational aspects of work with respect to burnout. Specifically, on the negative side of distress, a failure to fulfil one’s expectation of one’s work motivations and values can lead workers into a condition of disillusion. This dimension of burnout was originally proposed by Edelwich and Brodsky [36] and Pines et al. [37] and has been operationalized (and made measurable) by Santinello and colleagues [33] and taken up in some recent studies [35,38,39,40]. On the positive side of job well-being, at the opposite end of the spectrum, fulfilment is an important dimension of work engagement, distinct from job satisfaction. According to several authors [41,42], the term fulfilment describes the sense of engagement and eudemonic gratification. In fact, while the term satisfaction refers to a condition of sufficiency, fulfilment implies completion and the full realization of a worker’s potential, in reference to and consistent with the person’s expectations, values, and personal existential motivations. The two considered dimensions, therefore—disillusion (in the negative sense) and fulfilment (in the positive sense)—emphasize the importance of the meaning that work has for the person in society and for their very existence.
In healthcare, several scholars have emphasized the importance of values, motivations, and satisfaction of job expectations in relation to burnout syndrome [43,44]. Some of the most well-known vocational motivational drivers for fulfilment of healthcare workers are: being able to help others, contributing to the betterment of society, empathy for the suffering of others, having the opportunity to do useful work for others, having had other healthcare workers in the family, or other people to look up to as role models [45,46,47,48].
Nonnis et al. [35] pointed out that working excessively (one of the two defining dimensions of workaholism [49]), in addition to exhausting their psychophysical resources, forced the nurses to focus on the more urgent and practical matters of their work, which could undermine the vocational ideals that drove them to the healthcare profession, leading them to experience disillusion.
Concerning the COVID-19 period, Martínez-López and colleagues [50], studying healthcare workers in Spain in facilities for the elderly, highlighted the importance of fulfilment for counteracting burnout and for the sustainability of the work environment. Jung et al. [51] highlighted the relationship between workload and burnout on the one hand, and work engagement and fulfilment on the other hand, in a sample of (approximately 1000) Danish healthcare workers. Lyubarova and colleagues [52], through a literature review, highlighted the gender differences present in the relationship between fulfilment and burnout, workload, and organizational task complexity. In healthcare, therefore, disillusion and its “bright side”—represented by fulfilment—are important motivational, vocational, and value dimensions related to the job satisfaction of healthcare workers. However, the literature on this issue, in such a sensitive and socially relevant work domain, is scarce.

1.4. Satisfaction with a Career in Healthcare

According to a classic definition, job satisfaction is related to the dimension of pleasure that arises from the accomplishment of something coveted [53]. Even in healthcare settings, job satisfaction involves two components: expectations and perceived performance. Expectations are based on declarations from peers, colleagues, and the organization to which one belongs [54]. Thus, job satisfaction is a condition in which expectations have been met with respect to the perceptions that healthcare professionals have of their work context, and it implies a positive attitude of the working professional and the sincerity and credibility of their healthcare organization.
More specifically, a healthcare worker’s satisfaction with their career is one component of job satisfaction that refers to their career pathway, their cumulative satisfaction and its relationship to the quality of their overall life [55]. Career satisfaction is the health worker’s attitude toward their chosen profession, which is derived from their long-term sedimented work experiences related to their career choices.
Several studies have investigated the job satisfaction of health workers in relation to burnout before the pandemic [56,57] and during and after [58,59], but few have investigated the relationship between burnout and career satisfaction among healthcare workers. Kuhn et al. [60] found that among physicians in emergency medicine, those who self-reported high scores on the emotional exhaustion dimension were also less satisfied with their career choice. However, there were no studies in the literature on the effects of disillusion (and its opposite, fulfilment) on the relationship between burnout and the career satisfaction of healthcare workers.

1.5. Aim and Hypotheses

Based on the studies conducted in this field, the aim of this work was to estimate the effects of different dimensions of burnout (specifically psychophysical exhaustion, relational deterioration, and professional inefficacy) related to the career satisfaction of healthcare workers. These relationships were evaluated by considering the direct and mediated effects of disillusion. We hypothesized (H):
H1. 
Psychophysical exhaustion negatively affects career satisfaction. Specifically: (H1a) Psychophysical exhaustion directly affects career satisfaction; moreover (H1b), this effect might be mediated by disillusion.
H2. 
Relational deterioration negatively affects career satisfaction. Particularly: (H2a) Relational deterioration directly affects career satisfaction; also (H2b), this effect might be mediated by disillusion.
H3. 
Professional inefficacy negatively affects career satisfaction. Definitely: (H3a) Professional inefficacy directly affects career satisfaction; additionally (H3b), this effect might be mediated by disillusion.
H4. 
Disillusion negatively affects career satisfaction.
Figure 1 illustrates our study hypotheses.

2. Materials and Methods

2.1. Research Design

The proposed study was carried out with a cross-sectional design, collecting quantitative data (standardized questionnaires). A total of 295 questionnaires were administered in paper-and-pencil format in three public hospitals in the province of Cagliari (Italy), as part of a program of training and assessment activities for health workers. The participants were chosen according to their willingness to participate in this research; thus, we recruited a non-probabilistic convenience sample. The data were collected between June 2022 and May 2023, in the final phase of the pandemic (i.e., following the second lockdown in Italy). In this regard, it is important to point out that in the Italian hospital wards in which the research protocol was facilitated, some mandatory anti-COVID safety measures were still in place for all workers: FFP2 masks, hand sanitization, temperature measurement at ward access, interpersonal spacing, and wearing protective single-use gowns.

2.2. Assessment Instruments

The administered research protocol was organized into some divisions. The first one included a measure of social, professional, and demographic questions (questioning about age, gender, job role, professional level, seniority of service). The subsequent sections included the following two psychological validated instruments. For job burnout, The Link Burnout Questionnaire (LBQ) [61] was administered to evaluate the participants’ job burnout and work engagement. This instrument is a self-assessment of 24 items, with all statements assessed with a 6-point scale (from 1 = never to 6 = always). The four bipolar dimensions (each defined by six questions, three positive and three negative) were: Psychophysical exhaustion-engagement (α = 0.77, e.g., “I feel physically exhausted by my work”, “Work makes me feel active and vital”); Relational deterioration-involvement (α = 0.79, e.g., “I have the impression that most of my users do not follow my directions”, “I feel gratified by the relationship with my users”); Professional inefficacy-efficacy (α = 0.78, e.g., “I feel inadequate to deal with my users’ problems”, “In work, I seem to deal effectively with most of the problems”); Disillusion-fulfilment (α = 0.85, e.g., “My expectations of this work have been disappointed”, “I still feel motivated by my professional ideals”).
The dimension of career satisfaction was assessed by a specific sub-scale of the Italian version of the Occupational Stress Indicator (OSI) [62]. The six items that make up the scale are preceded by the opening sentence, “Rate your level of satisfaction”, and were valued by a Likert scale, from 1 = completely false, to 6 = absolutely true (e.g., “The current possibilities for career development”, “The possibility of maturation or personal development that your job allows you”). This dimension showed a good index of reliability (α = 0.77).

2.3. Participants

Participants in this study included 295 health workers, aged from 25 to 66 years (age mean, M = 49, age standard Deviation, SD = 10). Specifically, 227 (76.9%) participants were females; 68 (23.1%) were males. They reported the following organizational roles: executive physician (n = 55, 18.8%), nursing coordinator (n = 13, 4.5%), nurse (n = 115, 39.4%), obstetrician (n = 25, 8.6%), healthcare technician (n = 7, 2.4%), or socio-healthcare worker (n = 77, 26.4%). They were then divided into different occupational levels: direction (n = 56, 19.0%), coordination (n = 21, 7.1%), or subordinates (n = 218, 73.9%). They reported an average value of seniority service of 18 years (SD = 11.5).

2.4. Method and Data Analysis

For the description of the sample with respect to job burnout, career satisfaction, and particularly with respect to the disillusion-fulfilment dimension, we carried out the statistical procedure identified by authors of the standardized instruments [61,62].
Partial Least Squares-Structural Equation Modeling (PLS-SEM) was applied to estimate the paths among the latent (unobserved) constructs, assessed by specific observed indicator items [63]. Specifically, PLS-SEM was preferred over the classical variance-based SEM to both take an explorative approach and evaluate complex relationships among latent constructs [64,65,66]. Moreover, with it we sought to increase the variance explicated between the latent constructs. Furthermore, PLS-SEM is also considered appropriate when there are non-normal raw data and/or small samples [65,67].
In the application of PLS-SEM analysis, a typical two-stage approach was taken [67]. In the first stage the measurement model was assessed, calculating the reliability and validity, to assess the measurement integrity and the quality of the latent constructs. Specifically, the following indices were computed: Cronbach’s alpha, Dijkstra-Henseler’s rho A, Average Variance Extracted (AVE), Adjusted R2 [65] (the rules of thumb regarding these indices are described in our Section 3).
Besides, to assess the discriminant validity we computed the heterotrait–monotrait (HTMT) ratio of correlation [68], and to consider the potential problems of multicollinearity, we evaluated the Variance Inflation Factors (VIF) (also for these coefficients, the rules of thumb were described in our Section 3) [66]. In the measurement model, to evaluate the latent constructs of burnout dimensions, the items composing each scale of the LBQ were counted as observed variables [61]; furthermore, to evaluate the latent variable of career satisfaction, the OSI items were considered as observed variables [62].
The next step in PLS-SEM was established by the structural model to evaluate the association connecting the latent constructs. This part of the analysis considered all pathways among constructs; a resampling bootstrapping technique (5000 resamples) was carried out to evaluate the path coefficients and their statistical significance regarding direct and indirect effects (alpha < 0.05) [65].
The literature had a few studies that investigated the effect of burnout on career satisfaction. In addition, to the best of our knowledge, there were no studies on the mediating role of disillusion-fulfilment on this relationship, particularly in healthcare workers. Therefore, in our study we focused our attention on the investigation of relationships among these latent variables. The data were analyzed with the open-source software Jamovi, version 2.3.28 [69], and with SmartPLS software, version 4.0.9.6 [70].

2.5. Ethical Issues

This research project was authorized by the Ethics Committee of the University of Cagliari (approval number 0166737 dated 10 July 2023). The project was carried out with informed and consenting adults and did not address any sensitive topics. Last, in accordance with Italian privacy law, the project guaranteed anonymity and privacy to all participants.

3. Results

3.1. Burnout, Engagement, Satisfaction, Disillusion, and Fulfilment of Healthcare Professionals

A profiling of the sample showed that 4.41% (n = 13 healthcare workers) assessed themselves to be in a condition of overt burnout (with high distress scores on all four dimensions that make up the LBQ); 36.9% (n = 109) were at risk, and three (about 1%) reported a condition that can be defined as work engagement (i.e., they provided low scores on all four dimensions of the questionnaire). In detail, among workers at risk of burnout, 23 health workers (7.8%) reported on three out of the four LBQ dimensions, high distress values, and 45 (15.25%) had two out of four dimensions in this configuration.
Regarding the specific bipolarity disillusion-fulfilment, 68 practitioners (about 23%) reported a condition of complete disillusion, 199 (about 67.5%) a risk condition, and 28 healthcare workers (about 9.5%), indicated a state of fulfilment.
Career satisfaction saw about 46.5% of healthcare workers (n = 137) completely dissatisfied, about 37.5% (n = 111) in a condition of risk of dissatisfaction, and finally about 16% (n = 47) completely satisfied with their career.

3.2. The PLS-SEM Method

In order to appraise the validity and reliability of the measurement model we applied the indices Dijkstra-Henseler’s rho A and Cronbach’s alpha (which must be greater than the threshold of 0.70) [65]. We assessed the indicator loadings, and we computed the AVE to assess discriminant and convergent validity (an appropriate convergent validity is detected once indicators’ loadings and AVE are greater than 0.70 and 0.50, respectively) [65] (see Table 1). We computed the R squared (R2) values in order to quantify the explained variance of endogenous latent variables in the model (the R2 ranged from 0.570 for the latent variable of career satisfaction to 0.741 for the latent variable of disillusion) [65].
The discriminant validity of this outer model was assessed by the HTMT ratio of correlation (specifically, in the literature it is stated that if the value is greater than 0.90 [66], we have weak discriminant validity). In our study, only the HTMT index concerning the relation between LBQ psychophysical exhaustion and LBQ disillusion displayed values a little above the threshold; this fact might be connected to the specific likeness and features of the dimensions measured in these subscales of the LBQ (Table 2).
Moreover, to assess potential multicollinearity issues, the VIFs for analyzed relationships were observed (per the literature, their estimates must not be above the limit value of 5.0) [65]. See Table 3.
In summary, the above reported indices (see Table 1, Table 2 and Table 3) indicate that our model met the quality criteria expected in the literature [66].

3.3. The PLS-SEM Method

Observing the structural model, the paths between latent constructs were assessed by a resampling bootstrapping procedure (5000 resamples) that disclosed the significance of each direct and indirect path coefficient [71,72].
The F-square (F2) index was computed to mark the effect size, specifically the influence of an independent latent dimension on a dependent latent dimension; this index is considered good if higher than 0.015. The data (Table 4) showed a relatively higher effect size for the relationship from LBQ psychophysical exhaustion to LBQ disillusion (0.812); furthermore, of note was a low effect size for the relationship between LBQ relational deterioration to OSI career satisfaction (0.013), and from LBQ professional inefficacy to OSI career satisfaction (0.0001).
The hypotheses and the findings of the model are displayed in Figure 2 and in Table 5, presenting the connections between latent constructs, the reported values, the established effects, and their beta coefficients, with their statistical significance.
With PLS-SEM we estimated the direct, indirect, and total effects among constructs, verifying our hypotheses (see Figure 2 and Table 5).
Regarding H1, we detected that Psychophysical exhaustion had a significant negative direct effect on career satisfaction (H1a; β = −0.242, p = 0.003) and a significant positive direct effect on disillusion (H1b; β = 0.665, p < 0.001). Furthermore, we observed a significant indirect and negative effect of psychophysical exhaustion on career satisfaction, defined as the effect through the mediator disillusion (β = −0.307, p < 0.001). The total effect of psychophysical exhaustion on career satisfaction (demarcated as the effect of one variable on another variable, without any mediator) was identified with a negative and statistically significant beta coefficient (β = −0.549, p < 0.001).
Referring to H2, the results show that relational deterioration had a direct negative and significant direct effect on career satisfaction (H2a; β = −0.100, p = 0.047) and a significant direct positive effect on disillusion (H2b; β = 0.187, p < 0.001). Moreover, we observed a significant indirect effect of relational deterioration on career satisfaction, mediated by disillusion (β = −0.086, p < 0.001). The total effect of relational deterioration on career satisfaction (without the mediator disillusion) was negative and statistically significant (β = −0.187, p < 0.001).
Per H3, the results show that the direct effect of professional inefficacy on career satisfaction was not significant (H3a; β = −0.011, p = 0.827), but there was a significant positive direct effect of professional inefficacy on disillusion (H3b; β = 0.097, p = 0.041). Moreover, the assessment of the indirect effects did not emphasize a significant effect of professional inefficacy on career satisfaction, mediated by disillusion (β = −0.045, p = 0.058). Also, the total effect of professional inefficacy on career satisfaction (without the mediator) was not statistically significant (β = −0.056, p = 0.325).
Lastly, regarding H4, there was a significant positive direct path from disillusion to career satisfaction (H4; β = −0.462, p < 0.001).

4. Discussion

Our assessment of the psychological variables measured in a sample of Italian healthcare workers point to a condition of work and organizational distress. In fact, just under 5% of the sample reported an overt burnout condition, and nearly 37% fell into a burnout risk condition. In addition, nearly 8% were in a particularly high-risk condition, in that on three out of four dimensions they reported high scores, and about 16% reported high scores on two out of four dimensions. Only 1% of the sample was in an engagement condition, connoted by energy, relational involvement, professional efficacy, and fulfilment [61]. This sample profile is congruent with other studies conducted in several countries (e.g., [24,26,29]) and in Italy (e.g., [32]) on the psychosocial health status of healthcare workers in the pandemic period. The results that emerged appear far removed from a condition of occupational well-being, in which those who deal daily with such a delicate, complex, and sensitive object as the care and health of people should be.
Data on the specific focus of the disillusion-fulfilment dimension showed that about 23% reported a state of complete disillusion, 67.5% a condition of risk of compromising their work motivations and ideals, and just under 10% a state of fulfilment. This result is also in line with previous studies that analyzed the importance of the fulfilment dimension in healthcare in the pandemic period (e.g., [50,51]). A new element revealed by this study is the assessment of the “dark side” of fulfilment, represented by disillusion in healthcare workers.
Regarding participants’ career satisfaction, the sample provided critical scores. In fact, almost half of the sample (46.5%) self-reported a level of complete dissatisfaction, about 33% were at risk of dissatisfaction, and only 16% considered themselves completely satisfied with their career path. Again, the profile that emerged is far from ideal for healthcare workers. This result may help build on the few empirical studies available on this dimension in healthcare, with reference to the COVID-19 pandemic period.
Regarding the effect of burnout on career satisfaction among health workers, our hypotheses were confirmed. We observed a direct negative effect of the burnout dimensions psychophysical exhaustion (H1a), relational deterioration (H2a), and disillusion (H4) on the career satisfaction of health workers. This finding is consistent with the (few) studies conducted on the topic, both before the pandemic period (e.g., [60]) and during COVID-19 (e.g., [55]). A novel aspect of this finding, which has been little emphasized in the literature, is the effect that burnout has not only on a condition of contingent and temporary job dissatisfaction (documented in several studies, e.g., before the pandemic, [56,57], and during COVID-19 [58,59]), but also on a more structured, sedimented, and stable experience, such as career dissatisfaction. This aspect implies the overall balance over a longer time span (in some cases decades) and is in some ways more insidious. In fact, given the already described self-fulfilling and existential nature inherent in the choice of the health profession (see, for example [47,48]), severe career dissatisfaction (due to burnout) implies an experience of perceived failure in healthcare workers (connoted by stability or even finality) not only professionally, but also existentially.
Additional investigation will be needed on the non-significance of the direct relationship (H3a) of Professional inefficacy on Career satisfaction. Given the few previous studies on this relationship, we can only provide a few speculative explanations.
The first is related to the possible semantic similarity of the items of the two constructs: both use an evaluation in terms of the gratification of healthcare professionals with respect to work, and this may have resulted in an insufficiently clear distinction between the two dimensions, per the self-reports of the sample.
Another possible explanation could be the different nature of the two constructs from a temporal point of view. While professional inefficacy is oriented toward a contingent and temporary state evaluation of the practitioner, career satisfaction implies a more thoughtful, structured, and stabilized balance of a working-life trajectory that can also be over a long period. Thus, it is possible that although a health worker may feel that they are in a contingent state of job ineffectiveness (exacerbated by the post-pandemic situation), this does not necessarily imply that they have arrived at a stable (and sometimes definitive) failed “balance sheet” regarding their career.
The results provide empirical evidence for the negative mediating role played by disillusion (or failed fulfilment) in the relationship between the individual dimensions of burnout, psychophysical exhaustion (H1b), and relational deterioration (H2b), with respect to career satisfaction. In both cases, a condition of disillusion exacerbated the incidence of these two dimensions of burnout on this type of satisfaction. This finding has unique elements to it, that, although disillusion has been defined for several decades [36,37] and has recently been revived [61] and reconsidered in some empirical contributions [14,35,39,40], its role with respect to career satisfaction has not yet been adequately defined. In fact, this result points to the importance of self-actualization and fulfilment of work values and ideals, and how deleterious, conversely, their non-achievement (disillusion) can be on a dimension of satisfaction that impacts a professional and existential balance sheet in a significant and sensitive field such as healthcare.
Ultimately, the negative impact of professional inefficacy on disillusion (H3b) was confirmed. This finding is in line with early models that described burnout in the helping professions as a staged and degenerative syndrome [36,37], and more recently [14,39,61]. Indeed, in these models, the prolongation of a state of professional inefficacy leads to attrition and eventually to the undermining of work ideals and values. Finally, this novel finding contributes to empirical evidence of the negative influence of professional inefficacy on disillusion, on which the scientific literature is still scarce.

4.1. Practical Implications

Many authors have extensively documented how dangerous burnout syndrome is, particularly in healthcare [20,21,22]. The sustainability of healthcare workers’ job stress caused by COVID-19 [24,26,27,32] and the promotion of their satisfaction and work engagement imply the requirement of a synergistic implementation of several courses of action whose effectiveness in healthcare settings has been widely documented (e.g., [13,23,25]). From an application point of view, the results of the present study imply that the ideal, vocational, value, and self-actualizing aspects of healthcare work should also be considered, preserved and nurtured. Indeed, these appear to be important in sustaining motivation, well-being, performance, work engagement, and ultimately satisfaction (in this case, career satisfaction) in this key profession.
In the context of the JD-R model [4,7], regarding the opposition between job burnout and work engagement and the ability of the latter to prevent and counteract the syndrome, it might therefore be useful to consider—in addition to the already identified job demands and job resources of a subjective nature present in healthcare settings [2,5]—the dimension of fulfilment [41,42] and its opposite, disillusion [14,39,61]. This dimension seems to have the capacity to significantly impact the vocational, existential, and value aspects of work, which are of fundamental importance for the work engagement and satisfaction of healthcare workers, especially in this post-pandemic period [50,51,52].

4.2. Limitations and Future Research

This study shows some limitations. The first one refers to the nature of the data collected. These were exclusively subjective, self-report, and cross-sectional. However, both burnout and satisfaction can also be assessed through objective indicators (e.g., for burnout sick days or medical prescriptions; for satisfaction performance indicators). It will therefore be appropriate for future studies to consider these types of indicators as well.
The second limitation is the nature of the sample—a convenience, non-random, and non-stratified sample with respect to different job profiles and some socio-demographic variables (for example, gender, age, length of service, or territorial area of affiliation). This means we could not generalize the validity of our results.
The third limitation is our small sample size which did not consent us to explore in detail the impact of our assessed socio-demographic variables on the relationships among the psychological variables in focus. In fact, this work is part of a larger project of evaluation and intervention on healthcare personnel in Italian hospitals. In these previous research activities, it had been shown that, in the pandemic period, the psychological dimensions related to work overload did not show statistically significant differences according to the socio-demographic variables (gender, age and length of seniority in service). Also, on the basis of these aspects, in the construction of the structural equation model, we decided to consider the relationships between psychological dimensions only; this circumstance was fixed assuming that the general sample was similar referring to very difficult working conditions during the pandemic time.
This limitation, and the previous one, would be overcome with an enlarged, diversified, and stratified study sample. In the following steps of the research, we will extend and balance our participants, in order to apply a structural equation model including also some socio-demographic variables.

5. Conclusions

Our study provides some interesting empirical evidence for the importance of the occupational psychological dimension of fulfilment and its “dark side” disillusion, in the relationship between burnout and career satisfaction in healthcare workers. In fact, this dimension of the burnout—work engagement counter-polarity, which pertains to the values and vocational motivations of care work, was shown in our study to significantly affect, both directly and mediated, the relationship between the dimensions of burnout and career satisfaction. This implies that this type of motivation must be preserved, sustained and nurtured so that health care workers can feel effective and engaged, and their satisfaction and that of their patients and caregivers can be simultaneously achieved.

Author Contributions

Conceptualization, M.N. and A.U.; methodology, M.N. and M.A.; validation, M.N., M.A., N.A. and F.C.; formal analysis, M.A., F.C. and N.A.; investigation, M.N., F.C. and N.A.; resources, A.U. and C.G.C.; data curation, F.C. and N.A.; writing—original draft preparation, M.N., M.A., F.C. and N.A.; writing—review and editing, C.G.C.; supervision, C.G.C. All authors have read and agreed to the published version of the manuscript.

Funding

This research received no external funding.

Institutional Review Board Statement

The study was conducted in accordance with the Declaration of Helsinki, was approved by the Ethics Committee of the University of Cagliari (approval number 0166737 dated 10 July 2023) and was thus conducted in full compliance with the Ethical Principles of Psychologists and the Code of Conduct of the American Psychological Association (APA), integrated into the Associazione Italiana Psicologia’s (AIP) Code of Ethics; for studies involving humans.

Informed Consent Statement

Informed consent was obtained from all subjects involved in the study.

Data Availability Statement

Data are available within the article. For more information, please contact the corresponding author.

Conflicts of Interest

The authors declare no conflicts of interest.

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Figure 1. Graphical representation of our study hypotheses.
Figure 1. Graphical representation of our study hypotheses.
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Figure 2. Graphical representation of results. The values show the path coefficients and their corresponding significance p-values, identified by the application of PLS-SEM with the bootstrap method (5000 samples). Non-significant paths (p > 0.05) are illustrated with light grey lines. The values of Adjusted R2 are reported in the endogenous latent variables.
Figure 2. Graphical representation of results. The values show the path coefficients and their corresponding significance p-values, identified by the application of PLS-SEM with the bootstrap method (5000 samples). Non-significant paths (p > 0.05) are illustrated with light grey lines. The values of Adjusted R2 are reported in the endogenous latent variables.
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Table 1. PLS-SEM: Values regarding the measurement model assessment.
Table 1. PLS-SEM: Values regarding the measurement model assessment.
Latent ConstructVariable LoadingsDijkstra-Henseler’s Rho ACronbach’s AlphaAverage Variance Extracted (AVE)Adjusted R2
Psychophysical exhaustionFrom 0.755 to 0.8320.8940.8910.647
Relational deteriorationFrom 0.308 to 0.7740.7610.7030.417
Professional inefficacyFrom 0.528 to 0.7670.7730.7610.459
DisillusionFrom 0.544 to 0.8880.9030.8440.6450.738
Career satisfactionFrom 0.637 to 0.8870.8820.8720.6190.564
Table 2. List of heterotrait-monotrait (HTMT) ratio of correlation coefficients.
Table 2. List of heterotrait-monotrait (HTMT) ratio of correlation coefficients.
HTMT Coefficient
Psychophysical exhaustion <-> Career satisfaction 0.790
Psychophysical exhaustion <-> Disillusion0.936
Psychophysical exhaustion <-> Relational deterioration0.726
Psychophysical exhaustion <-> Professional inefficacy 0.806
Relational deterioration <-> Professional inefficacy 0.720
Relational deterioration <-> Career satisfaction 0.676
Relational deterioration <-> Disillusion 0.781
Professional inefficacy <-> Career satisfaction 0.647
Professional inefficacy <-> Disillusion0.798
Career satisfaction <-> Disillusion0.836
Table 3. Internal values of Variance inflation factors (VIF).
Table 3. Internal values of Variance inflation factors (VIF).
VIF
Psychophysical exhaustion -> Disillusion2.097
Psychophysical exhaustion -> Career satisfaction3.801
Relational deterioration -> Disillusion1.670
Relational deterioration -> Career satisfaction1.804
Professional inefficacy -> Disillusion1.965
Professional inefficacy -> Career satisfaction2.001
Disillusion -> Career satisfaction3.857
Table 4. F-square indices.
Table 4. F-square indices.
RelationshipF-Square
Psychophysical exhaustion -> Disillusion0.812
Psychophysical exhaustion -> Career satisfaction0.036
Relational deterioration -> Career satisfaction0.013
Relational deterioration -> Disillusion0.080
Professional inefficacy -> Disillusion0.018
Professional inefficacy -> Career satisfaction0.000
Disillusion -> Career satisfaction0.129
Table 5. PLS-SEM: Paths in the inner model for direct paths, indirect paths, and total effects.
Table 5. PLS-SEM: Paths in the inner model for direct paths, indirect paths, and total effects.
HypothesisRelationshipStandardized BetaStandard DeviationT-Valuep-ValueDecision
Direct paths
H1aPsychophysical exhaustion -> Career satisfaction−0.2420.0803.0110.003Supported
H1bPsychophysical exhaustion -> Disillusion0.6650.04215.855<0.001Supported
H2aRelational deterioration -> Career satisfaction−0.1000.0501.9910.047Supported
H2bRelational deterioration -> Disillusion0.1870.0444.284<0.001Supported
H3aProfessional inefficacy -> Career satisfaction−0.0110.0520.2190.827NOT supported
H3bProfessional inefficacy -> Disillusion0.0970.0472.0480.041Supported
H4Disillusion -> Career satisfaction−0.4620.0785.889<0.001Supported
Specific indirect effects
H1Psychophysical exhaustion -> Disillusion -> Career satisfaction−0.3070.0565.492<0.001Supported
H2Relational deterioration -> Disillusion -> Career satisfaction−0.0860.0243.583<0.001Supported
H3Professional inefficacy -> Disillusion -> Career satisfaction−0.0450.0241.8960.058NOT supported
Total effects
H1Psychophysical exhaustion -> Career satisfaction−0.5490.0559.937<0.001Supported
H2Relational deterioration -> Career satisfaction−0.1870.0513.639<0.001Supported
H3Professional inefficacy -> Career satisfaction−0.0560.0570.9840.325NOT supported
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Nonnis, M.; Agus, M.; Corona, F.; Aru, N.; Urban, A.; Cortese, C.G. The Role of Fulfilment and Disillusion in the Relationship between Burnout and Career Satisfaction in Italian Healthcare Workers. Sustainability 2024, 16, 893. https://doi.org/10.3390/su16020893

AMA Style

Nonnis M, Agus M, Corona F, Aru N, Urban A, Cortese CG. The Role of Fulfilment and Disillusion in the Relationship between Burnout and Career Satisfaction in Italian Healthcare Workers. Sustainability. 2024; 16(2):893. https://doi.org/10.3390/su16020893

Chicago/Turabian Style

Nonnis, Marcello, Mirian Agus, Francesca Corona, Nicola Aru, Antonio Urban, and Claudio Giovanni Cortese. 2024. "The Role of Fulfilment and Disillusion in the Relationship between Burnout and Career Satisfaction in Italian Healthcare Workers" Sustainability 16, no. 2: 893. https://doi.org/10.3390/su16020893

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