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Article

Application of Refined Kano’s Model to Shoe Production and Consumer Satisfaction Assessment

Department of Industrial Design, Tunghai University, Taichung 407224, Taiwan
Academic Editor: Flavio Boccia
Sustainability 2021, 13(5), 2484; https://doi.org/10.3390/su13052484
Received: 1 February 2021 / Revised: 18 February 2021 / Accepted: 19 February 2021 / Published: 25 February 2021
Many industries are labor-intensive and energy- and resource-consuming. A sustainable development plan is necessary for the industries as industrial structures have been changing recently. Taiwan’s shoe industry also has experienced such changes and requires a sustainable product development plan for continuous development. Therefore, this study aims to propose a new method by introducing a model of sustainable product development to facilitate the sustainable development of the industry. By taking air-cushioned casual shoe production as an example, this study suggested the refined Kano quality model for exploring the product attributes that improved the customers’ satisfaction. The refined Kano model that was established with interviews and questionnaire surveys was effective to define the product attributes that contributed to satisfying the customers and understanding their perception of product attributes. In the air-cushioned casual shoe production, the model found function, design, innovation, marketing, and service to be important for manufacturers to develop products with limited. It also suggested the priority be put on the attributes of high value-added quality, key quality, and potential quality. The model helped manufacturers decide which product attributes they need to invest in and develop. The relation of product attributes and consumer satisfaction for a sustainable product development model was also found by using the refined Kano model. The result of this study is expected to apply to various industries for establishing an appropriate sustainable product development model. View Full-Text
Keywords: product attributes; Kano quality model; refined Kano quality model; sustainable product development; consumer satisfaction product attributes; Kano quality model; refined Kano quality model; sustainable product development; consumer satisfaction
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MDPI and ACS Style

Lo, C.-H. Application of Refined Kano’s Model to Shoe Production and Consumer Satisfaction Assessment. Sustainability 2021, 13, 2484. https://doi.org/10.3390/su13052484

AMA Style

Lo C-H. Application of Refined Kano’s Model to Shoe Production and Consumer Satisfaction Assessment. Sustainability. 2021; 13(5):2484. https://doi.org/10.3390/su13052484

Chicago/Turabian Style

Lo, Chi-Hung. 2021. "Application of Refined Kano’s Model to Shoe Production and Consumer Satisfaction Assessment" Sustainability 13, no. 5: 2484. https://doi.org/10.3390/su13052484

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