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Article

Is Business Process Management (BPM) Ready for Ambidexterity? Conceptualization, Implementation Guidelines and Research Agenda

Department of Business Informatics and Operations Management, Ghent University, 9000 Ghent, Belgium
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Academic Editors: Miloš Hitka and Katarína Stachová
Sustainability 2021, 13(4), 1906; https://doi.org/10.3390/su13041906
Received: 31 December 2020 / Revised: 1 February 2021 / Accepted: 4 February 2021 / Published: 10 February 2021
(This article belongs to the Special Issue Sustainability in Business Processes Management)
Business Process Management ambidexterity is a nascent concept providing a philosophy and framework for organizations to radically innovate their business processes, while maintaining their capabilities in process efficiency and operational excellence. Considering the novelty of this topic, there is not yet an agreed conceptualization of the term, nor a consolidated view on related implementation guidelines. We aim to address this research gap through a Systematic Literature Review, where we provide a dual conceptualization that focuses on (1) the equilibrium balance between explorative and exploitative processes, as well as (2) the organizational capability to support exploration and exploitation. Based on this conceptualization, we provide consolidated guidelines for practitioners, including decision steps, followed by a research agenda in order to let this promising domain further advance. View Full-Text
Keywords: Business Process Management; organizational ambidexterity; exploratory processes Business Process Management; organizational ambidexterity; exploratory processes
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MDPI and ACS Style

Helbin, T.; Van Looy, A. Is Business Process Management (BPM) Ready for Ambidexterity? Conceptualization, Implementation Guidelines and Research Agenda. Sustainability 2021, 13, 1906. https://doi.org/10.3390/su13041906

AMA Style

Helbin T, Van Looy A. Is Business Process Management (BPM) Ready for Ambidexterity? Conceptualization, Implementation Guidelines and Research Agenda. Sustainability. 2021; 13(4):1906. https://doi.org/10.3390/su13041906

Chicago/Turabian Style

Helbin, Tomasz, and Amy Van Looy. 2021. "Is Business Process Management (BPM) Ready for Ambidexterity? Conceptualization, Implementation Guidelines and Research Agenda" Sustainability 13, no. 4: 1906. https://doi.org/10.3390/su13041906

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