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Article

Role of Government to Enhance Digital Transformation in Small Service Business

1
Graduate School of Creative Industry Design, National Taiwan University of Arts, New Taipei City 22058, Taiwan
2
Department of Information Management, Yuan Ze University, Taoyuan City 32003, Taiwan
3
National Association of Small and Medium Enterprises, Taipei City 10646, Taiwan
*
Author to whom correspondence should be addressed.
Academic Editor: Joseph K. Nwankpa
Sustainability 2021, 13(3), 1028; https://doi.org/10.3390/su13031028
Received: 26 November 2020 / Revised: 28 December 2020 / Accepted: 16 January 2021 / Published: 20 January 2021
(This article belongs to the Special Issue Information Systems and Digital Business Strategy)
In the digital economy era, small service business struggle to compete in a rapidly changing and dynamic market. Therefore, through digital transformation (DT), small service business seek to increase their competitive advantage, improve business performance, and achieve business growth. Having limited resources and capabilities, small service business must deal with several barriers and challenges. This study aims to discover the barriers, and the roles of government, for digital transformation in small service business. This study applied a qualitative approach involving semi-structured in-depth interviews with top management of small service business. Then, we employed the content analysis method to examine interview data and construct a model. This research reveals four main barriers to digital transformation in small service business: lack of funding, lack of digital capability, lack of human resources, and technical barriers. We found there are four government roles for supporting digital transformation in small service business: build a digital platform for small service business, promote mobile/digital payment, provide digital training, and build a digital collaboration ecosystem. Additionally, based on this study’s findings, a model for barriers and government support of digital transformation in small service business is presented. This study contributes to the conceptual framework and management implications in the digital transformation field. The study’s findings provide insights to practitioners and suggest that the government could alter the current policies and programs to support digital transformation in small service business. View Full-Text
Keywords: small service business; digital transformation; barriers; government’s role in digital application; digital technology small service business; digital transformation; barriers; government’s role in digital application; digital technology
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MDPI and ACS Style

Chen, C.-L.; Lin, Y.-C.; Chen, W.-H.; Chao, C.-F.; Pandia, H. Role of Government to Enhance Digital Transformation in Small Service Business. Sustainability 2021, 13, 1028. https://doi.org/10.3390/su13031028

AMA Style

Chen C-L, Lin Y-C, Chen W-H, Chao C-F, Pandia H. Role of Government to Enhance Digital Transformation in Small Service Business. Sustainability. 2021; 13(3):1028. https://doi.org/10.3390/su13031028

Chicago/Turabian Style

Chen, Chun-Liang, Yao-Chin Lin, Wei-Hung Chen, Cheng-Fu Chao, and Henry Pandia. 2021. "Role of Government to Enhance Digital Transformation in Small Service Business" Sustainability 13, no. 3: 1028. https://doi.org/10.3390/su13031028

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