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Article

Research on Knowledge Management Models at Universities Using Fuzzy Analytic Hierarchy Process (FAHP)

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Board of Trustees, Hanoi University, Hanoi 12011, Vietnam
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School of Trade and International Economics, National Economics University, Hanoi 11616, Vietnam
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Faculty of Business Administration, University of Labour and Social Affairs, Hanoi 11313, Vietnam
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Faculty of Tourism and Management, Hanoi University, Hanoi 12011, Vietnam
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Ministry of Education and Training, Hanoi 11615, Vietnam
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Department of Finance and Accounting, Hanoi University, Hanoi 12011, Vietnam
*
Author to whom correspondence should be addressed.
Sustainability 2021, 13(2), 809; https://doi.org/10.3390/su13020809
Received: 20 December 2020 / Revised: 4 January 2021 / Accepted: 9 January 2021 / Published: 15 January 2021
This study aims to investigate and evaluate factors related to the knowledge management model at universities in Hanoi, Vietnam. Based on the system literature review (SLR) approach, the study follows descriptive and inductive approach results of the document review process. Eight factors were synthesized with the fuzzy analytic hierarchy process (FAHP) to evaluate the priority order. Ten experts from seven universities participated in the survey. The results rank as follows: (1) knowledge sharing factor (this also has the highest best nonfuzzy performance (BNP) and average multiplier weight (GM)); (2) knowledge management with big data systems; (3) knowledge creation; (4) knowledge use; (5) knowledge gathering; (6) leadership; (7) knowledge rating; and (8) knowledge storage. Discussions, conclusions, limitations of the study, and suggestions for future studies are also mentioned in this study. View Full-Text
Keywords: knowledge management; Hanoi; system literature review; fuzzy analytic hierarchy process knowledge management; Hanoi; system literature review; fuzzy analytic hierarchy process
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MDPI and ACS Style

Pham, N.T.; Do, A.D.; Nguyen, Q.V.; Ta, V.L.; Dao, T.T.B.; Ha, D.L.; Hoang, X.T. Research on Knowledge Management Models at Universities Using Fuzzy Analytic Hierarchy Process (FAHP). Sustainability 2021, 13, 809. https://doi.org/10.3390/su13020809

AMA Style

Pham NT, Do AD, Nguyen QV, Ta VL, Dao TTB, Ha DL, Hoang XT. Research on Knowledge Management Models at Universities Using Fuzzy Analytic Hierarchy Process (FAHP). Sustainability. 2021; 13(2):809. https://doi.org/10.3390/su13020809

Chicago/Turabian Style

Pham, Ngoc T., Anh D. Do, Quang V. Nguyen, Van L. Ta, Thi T.B. Dao, Dieu L. Ha, and Xuan T. Hoang 2021. "Research on Knowledge Management Models at Universities Using Fuzzy Analytic Hierarchy Process (FAHP)" Sustainability 13, no. 2: 809. https://doi.org/10.3390/su13020809

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