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Article

The Adoption of Robotic Process Automation Technology to Ensure Business Processes during the COVID-19 Pandemic

Faculty of Engineering Management, Bialystok University of Technology, Wiejska 45a Street, 15-351 Bialystok, Poland
Academic Editor: Ewa Ziemba
Sustainability 2021, 13(14), 8020; https://doi.org/10.3390/su13148020
Received: 5 July 2021 / Accepted: 14 July 2021 / Published: 18 July 2021
(This article belongs to the Special Issue ICT Adoption for Sustainability)
The study provides knowledge on the adoption of the Robotic Process Automation (RPA) technology during the COVID-19 pandemic in 110 Polish service companies. As this research was the first of its kind in Poland, the objectives of the CAWI survey were to identify the technology features of the RPA technology and the related determinants and barriers influencing the adoption of the RPA as well as to determine correlations between them. Moreover, the statistical analyses involved considering whether there were differences in the evaluation of individual RPA technology features, mainly in terms of perceived usefulness, ease of use, security and functionality. The results of the study show that almost 60% of the respondents indicated that robotization tools allowed maintaining continuity of business processes during the pandemic. The highest rated were features related to usefulness of the RPA technology. Furthermore, the analysis pointed to the most frequently indicated barriers to technology implementation that were related to nonoptimized, nonstandardized and non-digitized processes with a large number of exceptions. The study contributes to scientific knowledge and has practical implications for process automation decision-makers concerned with the adoption of the Robotic Process Automation technology. The obtained results can help them to understand the potential drivers of and barriers to the adoption of software robots by enterprises and may be an important determinant for companies’ managers in the field of implementing such solutions. View Full-Text
Keywords: Robotic Process Automation (RPA); business processes; software robots; business continuity Robotic Process Automation (RPA); business processes; software robots; business continuity
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MDPI and ACS Style

Siderska, J. The Adoption of Robotic Process Automation Technology to Ensure Business Processes during the COVID-19 Pandemic. Sustainability 2021, 13, 8020. https://doi.org/10.3390/su13148020

AMA Style

Siderska J. The Adoption of Robotic Process Automation Technology to Ensure Business Processes during the COVID-19 Pandemic. Sustainability. 2021; 13(14):8020. https://doi.org/10.3390/su13148020

Chicago/Turabian Style

Siderska, Julia. 2021. "The Adoption of Robotic Process Automation Technology to Ensure Business Processes during the COVID-19 Pandemic" Sustainability 13, no. 14: 8020. https://doi.org/10.3390/su13148020

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