1. Introduction
The increase in the level of complexity of the products and services offered to consumers and the fluctuation of prices together with the changeability of financial markets and global policies have led to an increase in risks related to supply chain practices. Thus, organizations aim to reduce costs, improve the quality of services offered to customers, and increase the reliability and efficiency of operating systems with consequent reduction of delivery time of products in the market [
1].
Given this context, the concept of Supply Chain Management (SCM) emerged and gained importance in the organizational scenario worldwide. At the same time, concerns grew about the growing degradation of the planet and the legacy left to future generations. Therefore, there is growing concern about the damage caused to the environment by production systems. In addition, there is widespread concern about the social responsibility of industry enterprises. This culminated in the consolidation of the concept of Triple Bottom Line (TBL), addressing the necessary balance between results in the financial, social, and environmental dimensions of companies [
2].
The CSCMP [
3] defines SCM as the planning and management of all activities involved in purchasing and procurement, conversion, and all logistics management activities. In an equally relevant way, it also adds coordination and collaboration with partners, who can be suppliers, intermediaries, third-party service providers, and customers. Essentially, the SCM integrates supply and demand management in and between companies.
The distribution chain, or supply chain, corresponds to the set of processes required to obtain materials, to add value to them according to the design of customers and consumers, and to make the products available to the place (where) and to the date (when) customers and consumers desire them [
4].
With the effects of globalization growing in all markets and supply chains it is increasingly common for companies to acquire their products from different countries. However, the pressure and action of nongovernmental organizations and regulatory entities for companies to prove that their products are being manufactured and processed according to acceptable social and environmental standards also grows. The dissemination of sustainability reports, as provided for in the United Nations Global Compact (2013), serves as an instrument to consolidate the transparency and sustainability of what is being offered in the market. This disclosure presents, among others, what governance criteria are also being adopted in SCM [
1].
Govindan, Soleimani and Kannan [
5] claim that organizations have begun to become more environmentally conscious in their supply chain operations, and the greening process has guided supply chain practices into new ways of thinking in line with green standards.
The topic of sustainability in the context of Supply Chain Management (SCM) has been discussed using a variety of terms in the literature. The two terms that are most adherent to the concepts of sustainability and SCM are Green Supply Chain Management (GSCM) and Sustainable Supply Chain Management (SSCM) [
5].
Based on the studies of [
5], the main definitions for GSCM are based on the following aspects:
Environmental management throughout the supply chain process.
Achieving the objectives of profit and market share, while decreasing the risks and environmental impacts.
Management of purchases, materials, and production directed towards the reduction of environmental impacts.
Use of reverse logistics.
Integrating environmental thinking into SCM, including product design, supply and material selection, manufacturing processes, delivery of the final product to consumers, as well as managing the end of the product’s life after its useful life.
The GSCM as the sum of the following elements: green purchasing; green materials management/manufacturing; green marketing/distribution; and reverse logistics [
6].
The GSCM presumes the minimization or preferably the elimination of negative effects of supply chain operations on the environment. Companies have to increase their capacity on GSCM activities based not only on emerging environmental regulations, but also on companies’ enthusiastic policies on environmental practices [
7].
The logical structure of this article was organized according to the evolutionary concept of first, in the introduction to develop more generic aspects of the traditional supply chain and in the chapter of theoretical references concepts were formulated about the sustainable supply chain.
The connection between sustainability and the supply chain provides the emergence of the concept of the sustainable supply chain, which has been expanded to understand the closed-loop supply chains and TBL thinking. The TBL concept was created in the 1990s by business consultant John Elkington to describe the economic, environmental, and social value of the investment that can accumulate outside a company’s financial result [
1]. The definition of Hervani et al. [
6] adds the transparent integration of the social and environmental dimension of an organization and economic objectives to the concept of sustainable supply chain.
The closed-loop supply chain can be defined as the result while considering the direct supply chain and reverse supply chain. In this case, downstream flow (raw material; manufacturing; focal company; distribution and consumer) is integrated into the upstream flow (involving the following activities: test collection; disassembly; disposal; reuse; repairment; refurbishing; reconditioning; remanufacturing; and recycling) [
5].
The organizations that adopt sustainable SCM, for the most part, were motivated by various factors such as pressure from consumers and other stakeholders (workers, investors, and trade unions) sensitive to global environmental concerns and compliance with legal requirements established by governments. However, there are organizations that practice sustainable SCM aiming at reducing costs, improving both their organizational reputation and overall performance, and/or gaining competitive advantage [
8].
The environmental issue in the SCM should be considered as a potential source of competitive advantage and should be a stimulus for innovation. In addition, commercial resources should be allocated more efficiently and should not only be a requirement for compliance with environmental rules applied to production systems [
9].
Thus, including the development of maturity models in the scope of supply chain sustainability is relevant for the following reasons: it is a descriptive tool for the evaluation of strengths and weaknesses; it is a prescriptive instrument to help develop a guide (roadmap) for performance improvement; and it is a comparative tool to evaluate processes/organizations and compare it with the standards and best practices of other organizations, allowing them to implement external benchmarking [
10].
The proposed model establishes, through the TBL concept, the integration of the models present in the literature. Another important point is the proposition of a fourth dimension in relation to the dimensions present in the TBL. The new dimension offers a holistic vision in relation to the other dimensions (environmental, economic, and social). The fourth dimension proposed in the model is in line with the perspective of integration between the dimensions proposed in the [
11,
12] studies.
SSCM is supply chain planning and decision-making that incorporates economic, social, and environmental sustainability dimensions. Sustainable supply chain initiatives support manufacturing companies and industries in their sustainable development [
11].
The connection of this study with other work focused on SSCM is related to the integrative perspective that allowed the interface between existing models with the insertion of a new dimension for the TBL concept.
The relationship with other SSCM related studies is described below:
Environmental dimension, the relationship is established with the studies of [
8,
13,
14,
15,
16,
17,
18].
Social dimension, the relationship is established with the studies of [
8,
13,
16].
Economic dimension, the relationship is established with the studies of [
1,
19].
Transversal dimension, the relationship is established with the studies of [
13,
14,
15,
19,
20,
21,
22,
23,
24,
25].
The study presents how a maturity model is structured in sustainable supply chains and what relationship can be seen between maturity models and performance measurement systems in supply chains. As a result, a theoretical model was developed that relates maturity levels in sustainability with supply chain performance measurement systems.
This work is organized in four parts. After this introductory section, the theoretical framework of this work is presented. At its beginning, the themes of supply chain management, sustainability, maturity model concept, maturity models in sustainability, and performance measurement systems are presented, offering theoretical support for the construction of the maturity model in sustainability in the supply chain. After the theoretical framework, the methodology used in the study is described, followed by the presentation of the hypothetical-conceptual model of the research. Finally, the considerations of the work are outlined, as well as the proposition of some relevant issues that may be useful to guide future research on the subject.
3. Methodology
The scientific method adopted for the present work was the deductive method, since the work aims to construct a model based on pre-existing theories, opting for theoretical propositions established from the conclusions drawn from the reorganization of these parts. In the deductive method, from an existing theory, observations and conclusions are formed in relation to a given subject [
62].
The comparison between the inductive and deductive method is centered on the following aspect: in the inductive method a theory is generated based on observations and conclusions. On the other hand, observations and conclusions are formed in relation to a given subject from an existing theory [
62].
The research stages were delineated based on the contributions of [
10,
63,
64,
65,
66,
67]. For this article, the following steps were defined: (1) identification of research questions; (2) development of the theoretical framework in relation to SCM, sustainability and the concept of maturity model; (3) research in the literature on maturity models and supply chain performance measurement systems; (4) interpretation and analysis of the research; and (5) delineation of the stages and construction of the proposed theoretical model.
In the stage of identification of research issues, the questions that guided the research were: how a maturity model is structured in sustainable supply chains and the relationship between maturity models and performance measurement systems in sustainable supply chains.
In the stage of development of the theoretical framework in relation to SCM, a sustainability and maturity model was carried out in order to present an overview of the relevant aspects present in the literature and in studies conducted for this purpose in the last 20 years. Thus, the objective was to better understand these aspects for the construction of the theoretical framework in which the model is anchored.
In the research stage in the literature regarding maturity models and supply chain performance measurement systems, an extensive survey of the models of maturity in sustainability in the supply chain was carried out in the SCOPUS and Web of Science scientific databases, using the following keywords: ‘maturity’; ‘sustainability’; and ‘maturity model’ combined with: ‘environment’*; ‘social’; ‘multiple attribute decision making’; ‘decision making’; ‘multiple objective decision making’; ‘multiple objective decision aiding’; and ‘multiple decision aiding’. For the measurement systems in the supply chain, the research was also carried out in the Scopus and Web of Science scientific databases, using the following keywords: ‘performance measurement system’ and ‘supply chain’. The keywords mentioned above were combined with: ‘sustainability; ‘environment’*; and ‘social’. The research strategy was to select documents that contained in the title, abstract, or keywords several combinations of these elements.
The models of maturity in sustainability were researched in the scientific bases in the period 2006 to 2020. Performance measurement systems were researched in the scientific bases from 1989 to 2020. The difference in the period determined for the research is related to the specific characteristics of each theme.
In the interpretation and analysis stage of the research, after the selection of articles referring to maturity models in sustainability and supply chain performance measurement systems, a detailed reading was performed with the objective of extracting the elements necessary for the construction of the theoretical model to measure the level of maturity in sustainability of the supply chain.
Finally, the stage of design of the stages for the construction of the proposed theoretical model was carried out: identification of the limitations present in the models of maturity in sustainability in the supply chain; construction of the basic theoretical model; classification of performance measurement systems at the level of maturity in the basic theoretical model; proposal of the theoretical model; and elaboration of the script of interviews.
The article was developed based on the steps presented in
Figure 1.
4. Proposal for a Maturity Model in Sustainability in the Supply Chain
The development of the model was carried out from the steps described below.
4.1. Identification of the Limitations of Sustainability Models in the Supply Chain
The first stage refers to the analysis and recognition of the main limitations present in the models of maturity in sustainability in the chain and supplies, with the objective of adding them to the proposed theoretical model.
Table 3 presents the main limitations identified in the models of maturity in sustainability in the supply chain that have been mapped in the literature.
4.2. Construction of the Basic Theoretical Model
The survey of the limitations of the maturity models in sustainability of the supply chain provided the evaluation of the practical application of the model in order to prove or adjust its theoretical postulates as well as the scope of the model, in order to contemplate a diversity of characteristic elements and the prioritization of actions for permanence or elevation of the maturity level. This occurs in such a way that the proposed model aimed to address such gaps.
The construction of the initial theoretical model took place through the framing of the 150 (one hundred and fifty) characteristic elements mapped from the models of maturity in sustainability found in the literature, in each of the proposed dimensions: environmental, social, economic, and transversal. The environmental, social, and economic dimensions are related to the TBL concept, and the cross dimension refers to the characteristic elements of the models of maturity in sustainability that present a holistic relationship with the organization and with the other three dimensions (environmental, social, and economic) simultaneously. After this categorization process, the characteristic elements were regrouped again, now in subdimensions. This grouping was performed based on the direct relationships between the characteristic elements. Another relevant point is that this grouping will allow for a clearer understanding of which specific areas should be prioritized for improvement actions, since each subdimension will have a set of characteristic elements.
The following are the dimensions and subdimensions, the maturity levels and the description of the characteristic elements that make up the sub dimensions.
Table 4 presents the dimensions and subdimensions of the initial theoretical model.
4.2.1. Description of the Subdimensions of the Environmental Dimension
The environmental risk subdimension is composed of six characteristic elements: emissions to the atmosphere, water, and soil; hazardous waste; waste minimization; sustainability risk analysis; “carbon punch,” and biodiversity. The characteristic elements are described below:
Emissions to the atmosphere, water, and soil: emissions to the atmosphere, water, and soil due to corporate activities [
13].
Hazardous waste: hazardous waste and waste due to business activities [
13].
Waste minimization: global product lifecycle/example management service system integrated with business strategy [
15].
Sustainability risk analysis: risk analysis in supply chains occurs for both environmental and social aspects, if cost and implementation risks arising from the application of sustainability practices are fully assessed with partners [
8,
16].
“Carbon punch”: evidence of reconfiguration of operations to minimize the “carbon footprint” [
15].
Biodiversity: implementation of actions aimed at reducing impacts on biodiversity [
13,
15].
The product portfolio subdimension is composed of four characteristic elements: resources (materials, energy, and recycling); Life Cycle Assessment Process (LCA); remanufacturing and material and parts selection. The characteristic elements are described below:
Resources (materials, energy, and recycling): use of renewable and nonrenewable resources and energy through the company, including recycled resources [
13].
LCA: evaluation of whether the life cycle assists in the decision-making process of designers and in their cost and degree of efficiency. It also considers: selection of a sustainable production process; alternatives by designing teams aiming to reduce environmental impacts during the use of the product or service by the customer; and whether the evaluation of products are designed to facilitate disassembly, recycling, and reuse at the end of life [
14].
Remanufacturing: evaluation of loss of production materials due to defective products and shavings; use of some procedure to reduce the use of materials and standardized procedure that supports the environmentally correct use of resources. Considers the creation of production and packaging waste in the company. It also evaluates the use of long air in the production process; the amount of compressed air consumption, liquid infrastructure and compressor technology; identification and rapid correction of vulnerabilities and periodic review of the compressed air network to detect vulnerabilities and leaks [
17].
Material and parts selection: reduction of environmental impact through material selection [
14].
The tools subdimension is composed of one characteristic element: lean and green practices. The characteristic element is described below:
Lean and green practices: use of lean tools (5S; Andon; Just in Time, Kanban; Poka-Yoke; Single Minute Exchange of Die (SMED); and Total Productive Maintenance (TPM) to reduce environmental impact [
18].
4.2.2. Description of the Subdimensions of the Social Dimension
The internal subdimension is composed of four characteristic elements: motivation and encouragement; health and safety; ergonomics and safety; development of human capital. The characteristic elements are described below:
Motivation and encouragement: active involvement and exemplary management function in sustainability issues for employees. Awareness of the need’s demands, and motivation factors of employees to implement sustainability in a sufficiently conscious way in the organization. Management support to act in a sustainable manner and the development of incentive and reward systems [
13].
Health and safety: safety and assurance so that there are no health and safety risks when working within/for the organization. No negative impact on the physical health of employees at any time. Operation of programs to prevent employees from preventing hazards and generally staying healthy [
13].
Ergonomics and safety: describe the way physiology takes care of body functions. It involves how a person interacts with their immediate work area and how people react to environmental conditions. With regard to safety, the organization must ensure the physical integrity of workers in the execution of their activities [
13].
Development of human capital: development of human capital for sustainability-related issues through specific programs such as continuing education, mentoring or training. A broad cross-cutting education in order to become aware of the different challenges and issues of corporate sustainability [
8,
13].
The external subdimension is composed of three characteristic elements: ethical behavior and human rights, no controversial activity, and corporate citizenship. The characteristic elements are described below:
Ethical behavior and human rights: ethical behavior in relation to sustainability, basic assumptions and principles relating to cooperation in the organization and behavior towards (external) stakeholders. In relation to sustainability, the important elements are a culture of respect, fair rules and behavior within an organization and an equitable distribution of wealth and results, consideration of the ideals and needs of stakeholders. No harm to employees, or with regard to their religious convictions, sex, nationality, color, disability, or age [
13].
No controversial activity: lack of participation in organizations that are mostly defined as unsustainable. Absence of use or sale of assets and own assets for unsustainable activities [
13].
Corporate citizenship: be a good corporate citizen on a national level, conservation of subsidiaries in the country and establishment of economic power of a country, as well as an increase in the lifestyle of society. Support for stakeholders and their issues at regional level; participation or creation of sustainability-related activities for the local community. Guidance on future generations without exploring the present (or nature) [
13].
The social risk subdimension is composed of one characteristic element: sustainability risk analysis. The characteristic element is described below:
Sustainability risk analysis: risk analysis in supply chains. Cost and implementation risks arising from the application of sustainability practices are fully assessed with partners. Risk assessment is for both environmental and social aspects. With regard to environmental risks, the company must evaluate the impacts of the production process on the community [
8,
16].
4.2.3. Description of the Subdimensions of the Economic Dimension
The return and investment subdimensions are composed of two characteristic elements: return and investment in sustainability, and management of the distribution of economic value. The characteristic elements are described below:
Return and investment in sustainability: return and investment made in order to leverage issues involving sustainability [
19].
Management of the distribution of economic value: there is a broader scope of spending from supply chain suppliers (include fair trade throughout the chain) [
1].
The return and investment subdimension is composed of two characteristic elements: return and investment in sustainability; management of the distribution of economic value. The characteristic elements are described below:
Inventory: costs related to the calculation of materials in stock and related to the remanufacturing process [
17].
Scrap and rework: costs related to materials that cannot be used in the production process and the activities that need to be performed again, depending on if the product does not present the parameters and characteristics defined in the project design [
17].
Organization of production: costs related to the internal organization of the plant to achieve sustainability [
17].
The analysis and results subdimension are composed of one characteristic element: financial results associated with sustainability efforts. The characteristic element is described below:
Financial results associated with sustainability efforts: evaluation of the means used by the organization to determine the efforts directed towards sustainability. In addition, there is an assessment of the impact of expenditure on sustainability [
19].
4.2.4. Description of the Subdimensions of the Cross Dimension
The innovation and technology subdimension is composed of two characteristic elements: information systems and sustainable innovation. The characteristic elements are described below:
Information systems: the sustainability practices of the information system are used in an integrated manner. For this, the organization is fully committed to sustainability and is oriented towards the continuous improvement of green IT practices implemented through detailed performance reports, exhaustive use of sustainability metrics, and management of the innovation process in sustainability [
20,
21].
Sustainable innovation: sustainable innovation implies that it occurs regularly and systematically for the company’s efforts, that is, it is purposely incorporated into the business culture and contributes to the financial stability of the organization. In addition, the organization should promote the integration of network knowledge with sustainable lean practices and total quality of global industry standard. The organization should aim to lead the sector in sustainable technologies and disruptive sustainable innovation [
15,
19]. The result of sustainable innovation is the generation of a differentiated product in all elements of sustainability. Design priority for sustainability in all new disruptive technologies. Industry Leader [
15].
The supply subdimension is composed of three characteristic elements: purchase, sustainability risk analysis for supply, and supplier commitment program. The characteristic elements are described below:
Purchase: considers sustainability in procurement and the supply chain. Relationship with suppliers focused on sustainability. Whether the acquisition strategy is reviewed regularly, examined externally, and directly linked to the program and environmental management system of organizations. In this case, a detailed review is carried out to determine future priorities and a new strategy is developed beyond this framework [
13,
22].
Sustainability risk analysis for supply: best practices shared with other organizations and key sustainability performance indicators agreed with key suppliers [
22].
Supplier commitment program: suppliers recognized as essential for the implementation of the sustainable supply strategy of organizations and best practices shared with partner organizations. There are measures used to guide the organizational sustainable development strategy. Progress formally measured with partner organizations. The presence of independent audit reports available in the public domain and the simple measures based on the performance of all aspects of the level of leadership are put into practice and delivered [
22].
The strategic subdimension is composed of five characteristic elements: corporate governance; strategic and business vision; management of the portfolio of projects and programs; positioning and strategic marketing; collaboration. The characteristic elements are described below:
Corporate governance: transparency in all its activities to improve the relationship with its stakeholders [
13].
Strategic and business vision: implementation of goals and results defined by the client. The way sustainability fits into the organization’s mission and vision; the relevance of the TBL to the result and the way sustainability measures and metrics are reported [
14,
15].
Management of the portfolio of projects and programs: integrated value chain plus external benchmarking [
15].
Positioning and strategic marketing: leadership strategy in the customer-centric sector and supported by a sustainable product service system [
15].
Collaboration: good cooperation and active collaboration with various trading partners. Work on common programs and networks on innovative products and technologies. Exchange of information and knowledge [
13].
The stakeholder subdimension is composed of one characteristic element: management of the relationship of suppliers, customers, and society. The characteristic element is described below:
Management of the relationship of suppliers, customers, and society: the relationship management scheme goes beyond upstream and downstream partners to include managing the impact of operations on communities [
1].
The stakeholder subdimension is composed of six characteristic elements: knowledge management; processes; sustainability reports; global sustainability standards; sustainability benchmarking and sustainability training. The characteristic elements are described below:
Knowledge management: activities and approaches to maintain knowledge related to sustainability in the organization. Methods to plan, develop, organize, maintain, transfer, apply, and measure specific knowledge and improve the organizational knowledge base. Knowledge management is institutionalized throughout the organization for the dissemination of issues involving sustainability. Checks organizational processes are improved based on formal evaluation procedures that consider aspects of sustainability [
13,
23,
24].
Processes: clear processes and roles are defined so that business activities are conducted efficiently and that each employee knows what the organization expects from it. Adapting process management to sustainability needs to systematically implement corporate sustainability. Integration of sustainability in everyday business life [
13].
Sustainability reports: considers the presence of sustainability in the company’s reports, whether in a separate sustainability report or integrated into the corporate report. The formulation of performance indicators in the three dimensions and some metrics on the activities of supply chain suppliers [
1,
13]. Collection of internal and external data. Data is collected from most members of the supply chain. Data on environmental and social aspects are collected [
8].
Global sustainability standards: participation in all items of Global Reporting Initiative (GRI), Carbon Disclosure Project (CDP), ISO 14000, and ISO 26000, United Nations Global Compact. Commitment to sustainability standards. Creative development of new sustainable capacities [
25].
Sustainability benchmarking: internal and external benchmarking. The comparison is made between multiple organizational units over time and between members of the supply chain. The scope of benchmarking is both for environmental and social aspects [
8].
Sustainability training: training of internal and business partners. Training given to internal managers, supervisors and business partners involved in sustainability practices. Training focuses on environmental and social aspects [
8].
The proposed theoretical model has five levels of maturity, namely: nonexistent, conscious, intermediate, advanced, and sustainable. In the next topics each of the previously mentioned levels will be described.
4.2.5. Description of the Level of Nonexistent Maturity
The level of maturity nonexistent is described below:
Environmental Risk
The company is unaware of emission laws and regulations for air, water, and soil and does not present specific targets to reduce these emissions [
13].
The company is unaware of laws and regulations regarding hazardous waste and does not present specific targets for the issue of hazardous waste [
13].
The company is totally indifferent and does not take any specific action to minimize waste generation [
15].
Lack of cost risk analysis and implementation of sustainable practices throughout the supply chain [
8,
16].
For the “carbon footprint”, initial/unstrategy sensitization [
15].
The company is unaware of the laws and regulations related to biodiversity [
13].
Product Portfolio
For the use of resources are not considered any criteria [
13].
There is no LCA in relation to the products marketed by the company [
14].
The company does not take any specific action in relation to remanufacturing [
17].
Design teams’ design does not consider material selection as an alternative to reduce environmental impacts [
14].
Internal
The motivation of employees to achieve sustainability objectives has no impact under it [
13].
Health and safety are not considered in the company [
13].
The work environment does not consider environmental impacts that may negatively influence people’s performance. With regard to security, the organization does not invest in actions that aim to preserve the physical integrity of its employees. Workplace design does not positively influence the ergonomics, attitudes, motivation, and behavior of staff [
13].
In relation to sustainability, no general and specific measures for the development of human capital are defined [
13].
External
Human rights are not respected and there are no codes and guidelines, as well as no common corporate/within-organization behavior [
13].
There is no statement against controversial activities [
13].
The company is unaware of the concept of corporate citizenship [
13].
Social Risk
No sustainability risk analysis [
8].
Return and Investment
Innovation is irregular and generally activity-based, with little or no formal process guidance. It is generally regarded as a necessity and rarely or never directed towards forecasting [
19].
Information not available regarding the management of economic value distribution [
1].
There is no control in relation to remanufacturing-related inventory [
17].
There is no control regarding scrap/rework related to remanufacturing [
17].
The company does not invest in the plant’s internal physical arrangement to achieve sustainability [
17].
The company does not consider the possibility of financial reports focused on sustainability-oriented efforts [
19].
Remanufacturing
There is no control in relation to remanufacturing-related inventory [
17].
There is no control regarding scrap/rework related to remanufacturing [
17].
The company does not invest in the plant’s internal physical arrangement to achieve sustainability [
17].
Analysis and Results
The company does not consider the possibility of financial reports focused on sustainability-oriented efforts [
19].
Innovation and Technology
The organization does not take into account sustainability and no green IT practice is defined [
21].
The company generally has little or no awareness of sustainability-related innovation opportunities [
19].
Supply
Simple sustainable delivery policy in force approved by the strategic level of the organization [
22].
The main contracts begin to include general sustainability criteria [
22].
Key suppliers focused on the commitment and views on the intended supply policy [
22].
Strategic
The company is unaware of the concept of corporate governance [
13].
Internal business plan in relation to strategic and business vision [
15].
Based on internal knowledge regarding the management of the portfolio of projects and programs [
15].
Basic reports of corporate social responsibility not highlighted in the marketing literature [
15].
The company does not take any action in relation to the collaboration process [
13].
Stakeholders
Information not available for managing the relationship of suppliers, customers, and society [
1].
4.2.6. Description of the Level of Conscious Maturity
The level of maturity conscious is described below:
Environmental Risk
The company is aware of the existence of emission laws and regulations for air, water, and soil. However, it does not have specific targets for reducing these emissions [
13].
The company is aware of the existence of laws and regulations regarding hazardous waste. However, it does not present specific targets for the issue of hazardous waste [
13].
The company recognizes the relevance but does not take any specific action to minimize waste generation [
15].
The company develops internal and sporadic analyses of cost risks and implementation of sustainable supply chain practices [
8,
16].
For the “carbon footprint”, the complete measurement of the “carbon footprint” occurs for high volume/high environmental impact products through carbon [
15].
The company is aware of the laws and regulations relating to biodiversity but is not in compliance with them. The most relevant impacts on biodiversity are not yet identified and considered [
13].
Product Portfolio
For the use of resources, only economic and technical criteria are considered [
13].
The company is structuring forms, still in the initial stages, of construction of the LCA [
14].
For remanufacturing, manufacturing processes are considered during the project and design teams reduce the impact of products by choosing a more sustainable production process. Design teams’ design still does not seek to minimize the impact of the product or service while it is in use by the customer. Design teams’ design still does not consider what will happen to the product at the end of its useful life and the products are not yet designed to facilitate disassembly, recycling, and end-of-life reuse [
17].
Design teams’ design considers material selection as an alternative to reducing environmental impact. However, these alternatives are not implemented [
14].
Internal
The motivation of employees to achieve sustainability objectives is not focused or has a dysfunctional impact on sustainability [
13].
Health and safety are respected to the extent of the legal obligation [
13].
The work environment considers some environmental impacts that may negatively influence people’s performance. With regard to safety, the organization invests seasonally in actions that aim to preserve the physical integrity of its employees. Workplace design does not positively influence the ergonomics, attitudes, motivation, and behavior of staff [
13].
Regarding sustainability, the company is still structuring some general measures for the development of human capital [
13].
External
Human rights are generally respected, but there are no codes and guidelines, as well as no common corporate/within-organization behavior [
13].
The declaration against controversial activities is under preparation [
13].
Corporate citizenship is not focused on the organization [
13].
Social Risk
Risk analysis in preparation for internal sustainability practices. The implications of cost and implementation risks in selected organizational units are evaluated. Objective of the risk analysis: one aspect of TBL [
8].
Return and Investment
Innovation remains erratic, but with an emerging process orientation. The portfolio of innovation projects combines need-centric projects and opportunity-based projects [
19].
Economic value (in the form of dividends) distributed only to shareholders [
1].
Remanufacturing
The remanufacturing inventory process exists, but is not sufficiently transparent [
17].
The remanufacturing-related scrap/rework control process exists, but is not sufficiently transparent [
17].
The company prepares a plan for the realization of investments in internal physical arrangement of the plant to achieve sustainability [
17].
Innovation and Technology
The organization takes sustainability into account and conducts green IT practices in the most critical aspects related to sustainability [
21].
Sustainability-related innovation is typically driven by short-term problems and is seen as a necessity rather than profit opportunity [
19].
Supply
Review and strengthen sustainable supply policy, in particular taking into account supplier involvement [
22].
Main sustainability risks assessed and used for prioritization [
22].
Start of the general program of supplier involvement, with the participation of managers of the strategic level [
22].
Strategic
Corporate governance is focused on a mandatory structure [
13].
Business planning process in force for medium-term objectives in relation to strategic and business vision [
15].
Independent portfolio management in all business units in relation to project and program portfolio management [
15].
Repeated/consistent reports between business units with alignment with strategy and vision [
15].
The company is not an active partner in network diagrams [
13].
Stakeholders
For management of the relationship of suppliers, customers, and society, a relationship of seller and traditional buyer, without any evaluation of suppliers or development program [
1].
4.2.7. Description of Intermediate Maturity Level
The level of maturity intermediate is described below:
Environmental Risk
The company follows some laws and regulations relating to emissions to air, water, and soil. However, it is still structuring specific targets to reduce these emissions [
13].
The company follows some laws and regulations regarding hazardous waste. However, it is still structuring specific targets for the issue of hazardous waste [
13].
The company irregularly adopts some specific actions to minimize waste generation [
15].
The company develops internal and supplier analyses in relation to cost risks and implementation of sustainable supply chain practices [
8,
16].
With regard to the “carbon footprint”, the evaluation of manufacturing sites from switching to renewable sources/implementation of the smart grid [
15].
Compliance with biodiversity laws and regulations. The most relevant impacts on biodiversity are identified and considered [
13].
Product Portfolio
For the use of resources, economic and technical criteria are considered and/or partially the environmental/social criteria. Resource efficiency is measured for some business processes [
13].
LCA data are incorporated into the decision-making by the design teams, but the LCA process is not yet well established [
14].
For remanufacturing, manufacturing processes are considered during the project and design teams reduce the impact of products by choosing a more sustainable production process. Design teams seek to minimize the impact of the product or service while in use by the customer. Design teams design still do not consider what will happen to the product at the end of its useful life and the products are not yet designed to facilitate disassembly, recycling, and end-of-life reuse [
17].
Design teams’ design implement consistent alternatives to reduce the environmental impact of products through material selection. However, the cost is still high for the company [
14].
Internal
In several areas of the organization, measures are defined to encourage motivation for sustainability [
13].
Health and safety are respected to the extent of the legal obligation. Health and safety measures are established when dangerous situations or specific accidents occur. The deployment is more reactive than systematically planned [
13].
The work environment considers some environmental impacts that may negatively influence people’s performance. With regard to security, the organization invests irregularly in actions that aim to preserve the physical integrity of its employees. Workplace design essentially influences staff ergonomics [
13].
Some general measures for the development of human capital are defined in relation to sustainability [
13].
External
Human rights are respected. The main rules of behavior within the organization are challenged [
13].
The company declares to be aware to those who sell its products [
13].
Certain corporate citizenship projects are initiated or supported (mainly in monetary terms). Rarely presents a relationship between projects and the corporate business [
13].
Social Risk
Risk analysis for internal sustainability practices. The implications of cost and implementation risks in selected organizational units are evaluated. Risk analysis: environmental [
8].
Return and Investment
Innovation processes are well documented, and innovation is expected to be effectively realized. Supply chain members are selected in part based on their ability to accelerate or contribute to innovation efforts. Innovation is seen as an element to the contribution of the financial health of companies and overcome the perception of being cost neutral to be based on opportunities [
19].
Awards and rewards awarded to employees [
1].
Remanufacturing
Existence of indicators for processes implementation of isolated optimization methods in relation to inventory for remanufacturing [
17].
Existence of indicators for processes implementation of isolated optimization methods in relation to scrap and rework for remanufacturing [
17].
The company makes sporadic investments in the factory’s internal physical arrangement to achieve sustainability [
17].
Analysis and Results
The company is in the reporting phase for the investigation of efforts directed to sustainability [
19].
Innovation and Technology
Green IT practices are clearly defined, established, and managed in different business areas, contributing to sustainability in and through IT [
21].
The company is between an initial and intermediate phase of incorporating systematic and reapplicable innovation processes (innovation projects intentionally linked to the strategy and opportunities of corporate social and environmental responsibility). Some projects will be cost-based, others cost-neutral, and other revenue generators expected to have balanced overall financial performance [
19].
Supply
Transform sustainable supply policy into a strategy that addresses risk, process integration, marketing, supplier engagement, review, and measurement process. Strategy approved by the strategic level [
22].
All contracts are assessed for general sustainability risks and management actions and risks managed throughout all phases of the supply process are identified [
22].
Program oriented to the involvement of suppliers, promoting continuous improvement of sustainability. There is a two-way communication between the buyer and the supplier with incentives [
22].
Strategic
The company is focused on mandatory and voluntary corporate governance structures [
13].
Long-term strategic plan linked to the defined needs of the client, conducted by the focal company, with results communicated to the network between companies in relation to strategic and business vision [
15].
Regarding the management of the portfolio of projects and programs, linked through the strategic marketing function, but without interdependencies. Value chains of the mapped and understood program(s); internal benchmarking; integration of customers and feedback on supplier quality [
15].
Corporate social responsibility reports incorporating all elements of the TBL and limited in relation to the dimensions of sustainability (energy efficiency and effectiveness; use of resources; minimization of waste; “carbon footprint”). Some integration with customer specifications [
15].
Communication and collaboration with the most relevant business partners (supplier, customer) [
13].
Stakeholders
For the management of the relationship of suppliers, customers, and society, an active program of evaluation and development of suppliers upstream and downstream [
1] is in place.
4.2.8. Description of the Advanced Maturity Level
The level of maturity advanced is described below:
Environmental Risk
The company complies with emission laws and regulations for air, water, and soil. In addition, it presents specific and conservative emission reduction targets [
13].
The company operates and complies with laws and regulations regarding hazardous waste. In addition, it presents specific and conservative targets for the issue of hazardous waste [
13].
The company regularly adopts some specific actions to minimize waste generation [
15].
The company develops internal and supplier analyses with key distributors in relation to cost risks and implementation of sustainable supply chain practices [
8,
16].
For the “carbon footprint”, map the network to the coverage area based on the configuration of operations [
15].
Biodiversity and organizational impact on it in strategy, policy, and processes are considered [
13].
Product Portfolio
For the use of resources economic, technical and/ or environmental/social criteria are considered. Resource efficiency is measured for business processes; targets are set for resource management. The principles of sustainability are partially considered [
13].
LCA data is incorporated into decision-making by design teams and the LCA process is efficient and well established. However, LCA still has a high cost for the company [
14].
For remanufacturing, manufacturing processes are considered during the project and design teams reduce the impact of products by choosing a more sustainable production process. Design teams seek to minimize the impact of the product or service while in use by the customer. Design teams’ design considers what will happen to the product at the end of its useful life and the products are not yet designed to facilitate disassembly, recycling, and end-of-life reuse [
17].
Design teams’ design has consistent alternatives to reducing the environmental impact of products through material selection. However, it still adopts the financial cost as the main criterion for the selection of material [
14].
Internal
In most areas of the organization, measures are defined to encourage motivation for sustainability. Top management has an exemplary sustainability role [
13].
Health and safety are systematically planned and implemented in most areas of the company. Activities are defined to avoid long-term health and safety risks [
13].
The work environment considers all environmental impacts that may negatively influence people’s performance. With regard to security, the organization regularly invests in actions that aim to preserve the physical integrity of its employees. Workplace design essentially influences staff ergonomics [
13].
Some specific measures for the development of human capital are defined in relation to sustainability [
13].
External
There is the definition of corporate codes and guidelines on the (internal) behavior of the entire organization [
13].
The organization knows whom it sells its products to and establishes measures to reduce controversial activities [
13].
Corporate citizenship is systematically planned and conducted (monetary and nonmonetary commitment). There is a link between the projects and the corporate business [
13].
Social Risk
Rigorous analysis of internal sustainability practices. Risks of costs and implementation of changes arising from changes introduced in the structure and organizational processes evaluated internally. Risk assessment: environmental [
8].
Return and Investment
Although innovation efforts are carried out as projects, innovation is routine and culturally rooted, resulting in a clear contribution to the company’s financial performance [
19].
Investment in the development of supply chain partners (suppliers) [
1].
Remanufacturing
Implementation of advanced methods of optimization for inventory in the remanufacturing process [
17].
The company makes regular investments in the plant’s internal physical arrangement to achieve sustainability [
17].
Analysis and Results
The company has some reports to determine the efforts directed to sustainability. In addition, there is an assessment of the impact of expenditure on sustainability [
19].
Innovation and Technology
Green IT within organizations is properly managed and governed, performing the monitoring, evaluation and measurement of green IT practices implemented, through a set of sustainability metrics established for this purpose [
21].
The implications of sustainability are an important and thoughtful consideration in most innovation efforts. Sustainability-based innovation efforts cover most business domains and are well understood with financial performance. Some innovations for sustainability processes and results are benchmarking of quality and considered as good practices by nature [
19].
Supply
Review and strengthen the sustainable supply strategy, recognizing in particular the potential of new technologies. Try to link the strategy to environmental management programs and systems and include it in the company’s overall strategy [
22].
Detailed sustainability risks assessed for high impact contracts and implemented sustainability governance contracts/projects. [
22].
Sustainability audits and supply chain improvement programs in place. Key suppliers oriented to intensive development. Achievements are formally recorded [
22].
Strategic
The company is focused on mandatory and voluntary corporate governance structures. Other measures aimed at ensuring corporate transparency [
13].
Implementation of external benchmarking in internally driven goals in relation to strategic and business vision [
15]. Sustainability in the process of insertion in the mission and vision of the organization; the concept of TBL begins to achieve profound relevance for the result and sustainability measures and metrics are reported regularly and consistently [
14].
Limited understanding of the overlapping of elements of the value chain between project portfolios in relation to project and program portfolio management [
15].
Fully managed positioning with clear plan to achieve the best supply of product service systems in the sector [
15].
Communication and collaboration with stakeholders on sustainability issues [
13].
Stakeholders
To manage the relationship of suppliers, customers, and society, upstream and downstream partners are tracked and/or trained in occupational health and safety, child labor and/or human rights programs [
1].
4.2.9. Description of the Level of Sustainable Maturity
The level of maturity sustainable is described below:
Environmental Risk
The company complies with emission laws and regulations for air, water, and soil (e.g., evaluation of the best techniques). Ambitious emission reduction targets are set [
13].
The company operates and complies with laws and regulations regarding hazardous waste. Ambitious targets are set for the issue of hazardous waste [
13].
For waste minimization, the Global Product Lifecycle/Example Management Service System integrated with the business strategy [
15].
The cost and implementation risks arising from the application of sustainability practices are fully assessed with all supply chain partners [
8,
16].
Evidence of reconfiguration of operations to minimize the “carbon footprint” [
15].
Notable activities and approaches are implemented in order to reduce the organizational impact on biodiversity [
13].
Product Portfolio
For the use of resources a combination of economic, technical, environmental, and social criteria is considered. Resource efficiency is controlled for all processes. The long-term resource management strategy is aligned with the principles of sustainability [
13].
LCA data are incorporated into the decision-making by the design teams and the LCA process is well established, efficient, and inexpensive [
14].
For remanufacturing, manufacturing processes are considered during the project and design teams reduce the impact of products by choosing a more sustainable production process. Design teams seek to minimize the impact of the product or service while in use by the customer. Design teams’ design considers what will happen to the product at the end of its useful life and the products are designed to facilitate disassembly, recycling, and end-of-life reuse [
17].
Design teams’ design has consistent alternatives to reducing the environmental impact of products through material selection. The company adopts both the financial and environmental cost as well as criteria for the selection of materials [
14].
Internal
Senior management has an exemplary role when it comes to sustainability issues. Employees are efficiently supported by appropriate incentives and motivations (monetary and nonmonetary). Because of this, the principles of sustainability are internalized and change behavior [
13].
The health and safety approach supports organizational goals toward sustainability. It is systematically planned and deployed throughout the enterprise. Activities are defined to avoid long-term health and safety risks and are consequently improved [
13].
The work environment considers all environmental impacts that may negatively influence people’s performance. With regard to security, the organization regularly invests in actions that aim to preserve the physical integrity of its employees. Workplace design positively influences the ergonomics, attitudes, motivation, and behavior of staff [
13].
Various education programs and measures are offered. Every employee is trained in sustainability issues [
13].
External
The organization is known as a noncontroversial operating company. It shows credibility in that it offers and follows possibilities to avoid the negative use of its products, based on the requirements of stakeholders [
13].
Corporate citizenship is systematically planned and conducted (monetary and nonmonetary commitment) and focused on long-term commitment. Most employees are integrated into the process. There is a link between the organization’s projects and the corporate business [
13].
Social Risk
Risk analysis in supply chains. Cost and implementation risks arising from the application of sustainability practices are fully assessed with partners. Risk assessment is directed to environmental aspects [
8].
Return and Investment
Revenue related to innovation is of strategic importance to the company and significantly guides reinvestment (with quantifiable expected return) in the research and development strategy. Most innovation efforts are based on previously established planning, with many projects based on long-term trends and opportunities. The innovation, research, and development strategy is directly linked to the economic aspects of sustainability [
19].
There is a broader scope of spending on supply chain suppliers (including fair trade throughout the chain) [
1].
Remanufacturing
Implementation of advanced optimization methods in operator/worker management and include the optimization of processes in daily work for the issue of inventory in remanufacturing [
17].
Implementation of advanced optimization methods in operator/worker management and include the optimization of processes in daily work for the issue of scrap/rework in remanufacturing [
17].
The company makes regular investments and presents a specific budget for the internal physical arrangement of the plant with the objective of achieving sustainability [
17].
Analysis and Results
The company has specific reports for the investigation of efforts directed to sustainability. In addition, there is an assessment of the impact of expenditure on sustainability [
19].
Innovation and Technology
The organization is fully committed to sustainability and is oriented towards the continuous improvement of green IT practices implemented through detailed performance reports, exhaustive use of sustainability metrics and management of the sustainability innovation process [
21].
All innovation efforts explicitly incorporate sustainability considerations. The supplier selection process includes evaluating their ability to collaborate on sustainability issues related to efforts for business innovation through the TBL. The company is an industry leader in sustainability innovation efforts and results [
19].
Supply
The strategy is regularly reviewed, examined externally and directly linked to the program and environmental management system of organizations. A detailed review is carried out to determine future priorities and a new strategy beyond this framework is developed [
22].
Best practices shared with other organizations and key sustainability performance indicators agreed with key suppliers [
22].
Suppliers recognized as essential for the implementation of the sustainable supply strategy of organizations. Best practices shared with other/peer organizations [
22].
Strategic
The company is focused on mandatory and voluntary corporate governance structures. Other measures aimed at ensuring corporate transparency. Proactive commitment to the strictest rules [
13].
Implementation of goals and results defined by the client in relation to strategic and business vision [
15]. Sustainability fits into the organization’s mission and vision; the concept of TBL has deep relevance to the result and sustainability measures and metrics are reported regularly and consistently [
14].
Integrated value chain with external benchmarking in relation to project and program portfolio management [
15].
Leadership strategy in the customer-centric sector and supported by a sustainable product service system [
15].
Communication and collaboration with stakeholders. The company has a leading role and proactivity in creating these sustainability-related networks [
13].
Stakeholders
To manage the relationship of suppliers, customers, and society, the relationship management scheme goes beyond upstream and downstream partners to include the management of the impact of operations on communities [
1].
4.3. Classification of Performance Measurement Systems at Maturity Level in the Basic Theoretical Model
At this stage, the performance measurement systems were aligned with the maturity levels determined in the initial theoretical model. For the realization of this alignment, the relationship of the characteristics present in the measurement systems and the level of maturity in sustainability were adopted as a criterion, justifying the reasons why each proposal is suitable for a given evolutionary stage.
The proposal of Andersson et al. [
43] presents as a central characteristic the presence of five perspectives that allow the integration of different measurements into a global supply chain strategy. In view of the above, the proposal is more adherent to more advanced levels in terms of sustainability, namely: advanced and sustainable.
The Supply Chain Operations Reference (SCOR) proposal includes two perspectives for improvement: internal (internal processes) and external (partner-related processes), which include a broad view of the supply chain. In this case, SCOR is more adherent to more advanced levels in terms of maturity in sustainability in the supply chain, such as: advanced and sustainable [
44].
Van Hoek’s proposal (1998) suggests the evolution of the level of cost-effectiveness for integration. In this way the proposal can be inserted in one of the following levels: conscious, intermediate, advanced, or sustainable [
45].
Beamon’s (1999) proposal focuses on resource performance measures focused on financial aspects and customer-driven output measures. In view of the above, the proposal is more adherent to the conscious level [
46].
Holmberg’s proposal (2000) highlights the need to integrate the performance measurement systems of the organizations that make up the supply chain. Another relevant point is that the supply chain should be considered as an organization. Given the integrated perspective of the supply chain, Holmberg’s proposal can be inserted at one of the levels: intermediate, advanced, or sustainable [
47].
The proposal of Gunasekaran, Patel, and Tirtiroglu (2001) presents metrics for the three levels of an organization (strategic, tactical, and operational). Metrics are focused on financial, customer, and production aspects [
48]. Compared to Beamon’s proposal (1999), there is an advance in the approach by organizational levels and characteristics of metrics. In view of the above, this proposal is more adherent to intermediate or advanced levels [
46].
The proposals of Park et al. [
49] and Bhagwat and Sharma [
50] adapt BCS to the supply chain. Due to the characteristics of the proposals, they are related to more evolved levels such as: advanced and sustainable.
The proposal of Hervani, Helms and Sarkis [
6] makes an adaptation of the concepts present in the BSC to issues related to sustainability. In view of the above, the proposal presents greater adherence to the sustainable level.
The proposal of Thakkar et al. [
51] merges two concepts: BSC and SCOR. Based on the adjustments already made this proposal is more adherent to the advanced and sustainable levels.
The proposal of Hofmann and Locker [
52] is focused exclusively on financial aspects with regard to the measurement of performance in the supply chain. Therefore, the proposal is more adherent to the first levels of maturity. In this case, it is more linked to the conscious level.
The proposal of Luzzini, Caniato and Spina [
53] is focused on assessing the impacts of the suppliers’ performance measurement system on end-customer satisfaction. Due to this specific focus, this proposal is directed to the first levels of maturity. In this case, it is more linked to the conscious level.
Sillanpää’s (2015) proposal is exclusively focused on the manufacturing industry, addressing four basic indicators: order book analysis, profitability, time, and management analysis. In view of the above, this proposal is also linked to the initial levels of maturity, that is, it is linked to the conscious level [
54].
The proposal by Laihonen and Pekkola [
55] assesses the impacts of a performance measurement system under the supply chain can be categorized as follows: (1) impacts on people’s behavior, (2) impacts on organizational capabilities, and (3) impacts on performance. Another relevant point is the exchange of knowledge between organizations. Because of these perspectives that offer a more integrated view of the supply chain, this proposal is more adherent to the advanced and sustainable levels.
Jääskeläinen and Thitz’s (2018) proposal assesses the prerequisites for the performance measurement system to support buyer-supplier relationships and value co-creation. Based on the similarity with the proposal proposed by Luzzini, Caniato and Spina [
53], the proposal of Jääskeläinen and Thitz (2018) is also more adherent to the conscious level [
56].
Figure 2 below illustrates the result of the classification of performance measurement systems in relation to the maturity levels of the proposed theoretical model.
The adequacy of the performance measurement system to the level of maturity in sustainability will help the company to identify processes that require improvements that will contribute to the evolution in the level of maturity in sustainability in the supply chain. Another important point is that the company will be able to evaluate whether or not the measurement system is adherent to the level of maturity in sustainability, allowing the monitoring of processes in the supply chain to occur more effectively.
4.4. Proposed Theoretical Model
The proposed theoretical model is the result of a wide literature research and aims to mitigate the limitations identified in other models of maturity in sustainability. For this, five levels of maturity (nonexistent, conscious, intermediate, advanced, and sustainable) and four dimensions (environmental, social, economic, and transversal) were structured. The proposed dimensions aim to align the model with the TBL concept, plus one more element. The cross dimension establishes a holistic view of the organization and integrated with the other dimensions. Another relevant point refers to the alignment of the maturity levels of the theoretical model with the performance measurement systems in the supply chain.
Table 5 presents the description of the proposed theoretical model.
4.5. Discussion and General Considerations about the Model
The theoretical model proposed in this study aims to reduce the gaps identified in the models present in literature (topic 4.1). The
Table 6 is related to elements described in
Table 3.
Another relevant point to be considered in relation to maturity level assessment is related to overcoming organizational (strategy, structure, resources, and culture) and operational (lack of models, methods, and support tools) barriers in order to implement eco-innovation in their products, processes, and projects [
68,
69].
Thus, the involvement of all organizational levels (strategic, tactical, and operational) and stakeholders is necessary for the implementation of a culture focused on sustainability [
70].
In the comparison of the proposed model in relation to the other models, the difference is the inclusion, in the transversal dimension, of the innovation and technology component. According to Kusi-Sarpong, Gupta and Sarkis [
71] there is a gap in studies that relate sustainability and innovation [
72].
The proposed model can be applied to companies of various segments, because the focus is broad and contemplates the three dimensions present in the TBL and the insertion of a fourth dimension that presents a holistic/integrated vision of the other dimensions (environmental, social, and economic).
The application of the model will contemplate the topics below:
Compliance with laws and regulations concerning emissions to air, water, and soil, with specific targets for these issues. In addition, you should consider compliance with laws and regulations concerning hazardous waste (e.g., assessment of best techniques).
Minimization of hazardous waste.
Risks of cost and implementation of sustainable practices with the entire supply chain.
“Carbon footprint”.
Biodiversity.
Use of resources (materials, energy, and recycling) and selection of parts/materials considered specific criteria.
LCA is incorporated in its development. In this case, it is relevant to consider aspects of remanufacturing.
Use of tools linked to the lean concept to reduce environmental impacts.
The strategic level of organizations has an exemplary function with regard to sustainability issues and the incentives and motivations (monetary and nonmonetary) are appropriate.
The health and safety approach supports organizational goals towards sustainability.
Environmental impacts that negatively influence employee performance.
Specific programs for training employees in issues involving sustainability.
Definition of corporate codes and guidelines on (internal) behavior throughout the organization.
The company demonstrates credibility to the extent that it offers and follows possibilities of avoiding the negative use of its products, based on the requirements of the interested parties.
Corporate citizenship is systematically planned and conducted (monetary and nonmonetary commitment) and focused on long-term commitment.
Analysis of cost risks and implementation of sustainable practices with the entire supply chain.
Innovation-related revenue is of strategic importance to the company and significantly guides reinvestment (with quantifiable expected returns) in the strategy of research and development. Most innovation efforts are based on pre-established planning, with many projects based on long-term trends and opportunities.
Evaluation of supply chain supplier spending, with the inclusion of fair trade throughout the chain.
Evaluation if the organization maintains a permanent control of parts and materials used for the remanufacturing process.
Cost evaluation for materials that will no longer be reused and activities that need to be performed again.
Costs related to the internal physical arrangement of the plant to achieve sustainability.
Evaluation of the existence of specific reports for the measurement of efforts towards sustainability.
Assessment of whether the company is oriented toward green IT practices.
Sustainable innovation is widespread throughout the company, partners and supply chain relationships. The result of sustainable innovation is linked to the supply of a sustainable product in all its aspects.
Environmental criteria for the purchasing process.
Focus on sustainability in the relationship with suppliers.
Procurement strategy regularly reviewed and linked to the company’s environmental system.
Evaluation of the sharing of best practices with other organizations and key performance indicators agreed with suppliers.
The organization rewards suppliers recognized as essential for the implementation of the sustainable sourcing strategy.
Evaluation of mandatory and voluntary corporate governance structures.
Sustainability fits the mission and vision of the company
Integration of the value chain.
Implements external benchmarking.
Industry leadership strategy that is customer focused and based on a sustainable product service system.
Communication and collaboration with stakeholders.
Proactive trend monitoring and behavior.
Relationship goes beyond upstream and downstream supply chain partners to include managing the impact of operations on communities.
Customer needs addressed by the design team.
In the company–client relationship, value is added for both parties.
Systematic and comprehensive activities for knowledge management related to sustainability.
Sustainability issues present in business and support processes.
Defined roles and responsibilities.
Corporate communication in relation to sustainability issues.
Collection of internal and external data. Data is collected from most members of the supply chain.
Participation in all GRI, CDP, ISO 14000 and ISO 26000 items, United Nations Global Compact.
External and internal benchmarking, involving environmental and social issues.
Training given to internal managers, supervisors and business partners involved in sustainability practices.
The organization presents five perspectives for its performance measurement system: internal performance within units (e.g., materials management, production, distribution), external performance among the different units of the company; external performance of the whole company in relation to customers; supplier performance in relation to the company and relationship between logistics performance and the performance of the whole company.
The performance measurement system focuses on four basic processes: planning (demand/supply planning and plan infrastructure), supply (sourcing/acquisition of materials), do (production execution) and deliver (demand management, order management, warehouse management, transportation management, facility management, and delivery infrastructure).
The performance measurement system operates from four perspectives: financial, customer, business process (internal and external), and learning and growth, focused on the supply chain.
The performance measurement system operates from four perspectives focused on sustainability issues: financial (examples: revenues from “green” products and avoiding costs with environmental actions), customer (examples: functional eco-efficiency of the product and green products), business process (examples: greenhouse gas emissions, energy consumption, and accidents and spills) and learning/growth (examples: community complaints, functions with environmental responsibilities, and emergency response programs).
The performance measurement system merges two concepts: BSC and SCOR. In this case, four basic processes and four perspectives for the supply chain are considered.
The level of maturity in sustainability in the supply chain will be evaluated based on the topics presented above. These items represent an essential roadmap for the application of the proposed model. Another important point is the scope of the items considered in terms of sustainability.
5. Conclusions and Recommendations
For theory, the development of studies of maturity in sustainability in supply chains has the potential to generate a more comprehensive vision (internal and external to the chain) and to drive the development of new theories and maturity models necessary to understand the practices and strategies found in the different economic sectors with their respective supply chains. For practice, the relevance of the applicability of this maturity model is emphasized to support the decisions of the managers of the production chain aiming at its sustainability.
This work, of theoretical and exploratory character, sought to lay the foundations for the construction of an integrative model of maturity for supply chain management. Another aspect to be pointed out as a driver of originality and innovation refers to the validation of the model, which may have positive effects and repercussion in increasing the competitiveness of the supply chain (internal and in the market).
Based on the proposed maturity model, it is thought that it is possible to develop a research instrument (questionnaire) that will allow us to verify, in future research, whether the determination of the level of maturity in sustainability has the ability to lead organizations and their supply chains to go through evolutionary processes, verified by maturation and performance over time. There are pressing needs to justify such investigation, as there may be situations in which the determination of the level of maturity is not able to promote greater economic performance. The validation of models such as this may have positive effects and repercussions on increasing the competitiveness of an economic sector.
The proposed theoretical model is the result of a literature review on the maturity models in supply chain sustainability. The abovementioned review allowed the construction of a model that aims to mitigate the limitations identified in the models researched in the literature.
The survey of the characteristic elements present in the models of maturity in sustainability, led to an important advance in the studies in relation to the level of evolution of sustainability in the chain and supplies. Through this survey, a new dimension was added to the TBL concept. The cross-sectional dimension that is related to the other three dimensions (environmental, social, and economic) simultaneously. The conceptual advance with the addition of the cross-sectional dimension allowed an integrative view of the other three dimensions (environmental, social, and economic).
The proposed theoretical model will need to be applied in several segments in order to offer new elements to suit the particularities inherent to each segment and business model.
Another relevant point is the proposition of alternatives or methods that allow the ordering of which actions are to be engendered to raise the level of maturity in sustainability of a supply chain.
The present study presented as restrictive factors: lack of adequacy of the model to some specificities of certain business segments; the assessment of the level of maturity in sustainability occurs for the supply chain as a whole and not for a specific business process and the lack of consolidated theories that address in a more structured way the issue of sustainability in the supply chain.
The development of maturity studies in sustainability in supply chains has the potential to generate a more comprehensive vision and then drive the development of new theories and maturity models necessary to understand the practices and strategies of different organizations. Based on the above in this work, some questions are presented for future work: verifying whether the more homogeneous processes facilitate the creation of a specific roadmap for each company; analyze the costs of implementing a maturity model in production systems; analyze barriers and facilitators for the implementation of a monitoring project based on maturity levels in sustainability. Although the relevance of the potential for applicability of this maturity model is emphasized, both in relation to contemporary business practices and also in relation to the conceptual theoretical perspective on the subject, the limitations characteristic of this article should be highlighted. It is important to emphasize the need to complement this work through more comprehensive studies to prove the proposals presented. It is recommended to replicate this model in different realities. Finally, it is possible to affirm that this theoretical essay can contribute to a theoretical and conceptual deepening in the research area, allowing the development of a new conceptual model of research, expanding and complementing the studies focused on the theoretical aspect of transaction costs.