Next Article in Journal
Analyzing Pathways of Nurturing Informal Seed Production into Formal Private Ventures for Sustainable Seed Delivery and Crop Productivity: Experiences from Ethiopia
Next Article in Special Issue
Comparison of the Level of Personnel Work in the Czech Republic and Slovakia
Previous Article in Journal
Bibliometric Review: Classroom Management in ADHD—Is There a Communication Gap Concerning Knowledge Between the Scientific Fields Psychiatry/Psychology and Education?
Previous Article in Special Issue
Sustainability in Business Process Management as an Important Strategic Challenge in Human Resource Management
Review

Business Process Management and Digital Innovations: A Systematic Literature Review

Department of Business Informatics and Operations Management, Faculty of Economics and Business Administration, Ghent University, 9000 Ghent, Belgium
*
Author to whom correspondence should be addressed.
Sustainability 2020, 12(17), 6827; https://doi.org/10.3390/su12176827
Received: 29 July 2020 / Revised: 16 August 2020 / Accepted: 20 August 2020 / Published: 22 August 2020
(This article belongs to the Special Issue Sustainability in Business Processes Management)
Emerging technologies have capabilities to reshape business process management (BPM) from its traditional version to a more explorative variant. However, to exploit the full benefits of new IT, it is essential to reveal BPM’s research potential and to detect recent trends in practice. Therefore, this work presents a systematic literature review (SLR) with 231 recent academic articles (from 2014 until May 2019) that integrate BPM with digital innovations (DI). We position those articles against seven future BPM-DI trends that were inductively derived from an expert panel. By complementing the expected trends in practice with a state-of-the-art literature review, we are able to derive covered and uncovered themes in order to help bridge a rigor-relevance gap. The major technological impacts within the BPM field seem to focus on value creation, customer engagement and managing human-centric and knowledge-intensive business processes. Finally, our findings are categorized into specific calls for research and for action to let scholars and organizations better prepare for future digital needs. View Full-Text
Keywords: business process management; business process innovation; digital innovation; emerging technologies; Industry 4.0 business process management; business process innovation; digital innovation; emerging technologies; Industry 4.0
Show Figures

Figure 1

MDPI and ACS Style

Ahmad, T.; Van Looy, A. Business Process Management and Digital Innovations: A Systematic Literature Review. Sustainability 2020, 12, 6827. https://doi.org/10.3390/su12176827

AMA Style

Ahmad T, Van Looy A. Business Process Management and Digital Innovations: A Systematic Literature Review. Sustainability. 2020; 12(17):6827. https://doi.org/10.3390/su12176827

Chicago/Turabian Style

Ahmad, Tahir, and Amy Van Looy. 2020. "Business Process Management and Digital Innovations: A Systematic Literature Review" Sustainability 12, no. 17: 6827. https://doi.org/10.3390/su12176827

Find Other Styles
Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. See further details here.

Article Access Map by Country/Region

1
Back to TopTop