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Open AccessArticle

An Integrated Key Performance Measurement for Manufacturing Operations Management

1
Memory Business Unit, Device Solution, Samsung Electronics Co., Ltd., Hwaseong-si 18448, Korea
2
Department of Industrial and Management Engineering, Dong-A University, Busan 49315, Korea
3
Department of Industrial and Management Engineering/Intelligence and Manufacturing Research Center, Kyonggi University, Suwon-si 16227, Korea
*
Author to whom correspondence should be addressed.
Sustainability 2020, 12(13), 5260; https://doi.org/10.3390/su12135260
Received: 28 May 2020 / Revised: 22 June 2020 / Accepted: 22 June 2020 / Published: 29 June 2020
(This article belongs to the Special Issue Smart Production Operations Management and Industry 4.0)
This paper proposes a comprehensive production performance measurement framework and illustrates the method to evaluate the performance and guide practitioners to make further improvement. The development comprises four steps. (1) Performance indicators derived from business excellence models are enumerated to provide the performance model: 74 indicators, which can be classified in terms of their characteristics, are identified in six criteria. (2) A multiple criteria decision-making approach based on the analytic hierarchical and network processes, which determine the weights of the criteria and indicators, is applied. In addition, this study introduced additional formulas to derive the final performance values. (3) A performance measurement framework that integrates the measurement and result analysis processes is implemented. (4) The proposed framework is verified through a case study. The results of the case study show that the proposed framework identifies the gaps and discrepancies among the management levels, enabling the determination of means for continuous improvement. View Full-Text
Keywords: performance measurement; analytic hierarchy process/analytic network process; multi criteria decision making; manufacturing operations management; smart manufacturing performance measurement; analytic hierarchy process/analytic network process; multi criteria decision making; manufacturing operations management; smart manufacturing
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Hwang, G.; Han, J.-H.; Chang, T.-W. An Integrated Key Performance Measurement for Manufacturing Operations Management. Sustainability 2020, 12, 5260.

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