Beyond Limitations of Current Behaviour Change Apps for Sustainable Mobility: Insights from a User-Centered Design and Evaluation Process
Insitute for Applied Sustainability to the Built Environment, SUPSI, Via Trevano, 6952 Canobbio, Switzerland
Institute of Cartography and Geoinformation, ETH Zurich, Stefano-Franscini-Platz 5, 8093 Zürich, Switzerland
Author to whom correspondence should be addressed.
Received: 22 March 2019 / Revised: 10 April 2019 / Accepted: 11 April 2019 / Published: 16 April 2019
PDF [14631 KB, uploaded 16 April 2019]
How can we encourage people to make sustainable mobility choices, reducing car dependency and the related CO
emissions and energy consumption? Taking advantage of the wide availability of smartphone devices, we designed GoEco!
, an application (app) exploiting automatic mobility tracking, eco-feedback, social comparison and gamification elements to persuade individuals to change their mode of transport. The app features and contents are grounded in the transtheoretical model for behaviour change and were designed to avoid over-reliance on “one-size-fits-all”, simplistic point-based systems. The GoEco!
app was designed in a user centred approach and was field-tested in Switzerland in a three-month experiment involving around 150 voluntary users. In this paper, we present the app’s features and comment on their evaluation from the perspective of the field-testers. The insights we collected through an online questionnaire and individual interviews allowed us to develop recommendations for similar persuasive apps and to identify open challenges for the future. In particular, we recommend to endow such apps with multi-modal travel planning components and features evoking the feeling of belonging to a community, that provide support and helping relationships.
This is an open access article distributed under the Creative Commons Attribution License
which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).
Share & Cite This Article
MDPI and ACS Style
Cellina, F.; Bucher, D.; Veiga Simão, J.; Rudel, R.; Raubal, M. Beyond Limitations of Current Behaviour Change Apps for Sustainable Mobility: Insights from a User-Centered Design and Evaluation Process. Sustainability 2019, 11, 2281.
Cellina F, Bucher D, Veiga Simão J, Rudel R, Raubal M. Beyond Limitations of Current Behaviour Change Apps for Sustainable Mobility: Insights from a User-Centered Design and Evaluation Process. Sustainability. 2019; 11(8):2281.
Cellina, Francesca; Bucher, Dominik; Veiga Simão, José; Rudel, Roman; Raubal, Martin. 2019. "Beyond Limitations of Current Behaviour Change Apps for Sustainable Mobility: Insights from a User-Centered Design and Evaluation Process." Sustainability 11, no. 8: 2281.
Show more citation formats
Show less citations formats
Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. See further details here.
[Return to top]
For more information on the journal statistics, click here
Multiple requests from the same IP address are counted as one view.