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Government and Intermediary Business Engagement for Controlling Electronic Waste in Indonesia: A Sustainable Reverse Logistics Theory through Customer Value Chain Analysis

School of Business and Management, Institut Teknologi Bandung, Bandung 40132, Indonesia
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Sustainability 2019, 11(3), 732; https://doi.org/10.3390/su11030732
Received: 27 November 2018 / Revised: 27 January 2019 / Accepted: 28 January 2019 / Published: 30 January 2019
(This article belongs to the Section Environmental Sustainability and Applications)
Environmental pollution caused by the improper processing of electronic waste, especially from mobile phones, has increased drastically. Governments in developing countries, including Indonesia, have not been ready to face this problem. Informal groups are reacting very fast, growing and spreading evenly in many places to profit through reverse logistics activities. They dominate the markets of used electronic products. Today, eradicating these groups is impossible due to poverty, low education, and unemployment problems. Competing with them is also useless. Therefore, this research aims to find an engagement model between government and intermediary businesses, both formal and informal, for a sustainable purpose. Before determining the model, we must understand the intermediary businesses’ expectations. Therefore, we interviewed eight respondents that represent each business group and used customer value chain analysis to map them. We found forty-one expectations. Seven are the most common but are difficult to realize since they contradict government regulations. To cope with the urgency of the current situation, we concluded that the government should engage directly with the needs of these businesses, and we recommend three models of engagement i.e., empowerment, collaboration, and involvement. View Full-Text
Keywords: customer value chain analysis; electronic waste; Indonesia; sustainable reverse logistics; waste management customer value chain analysis; electronic waste; Indonesia; sustainable reverse logistics; waste management
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MDPI and ACS Style

Maheswari, H.; Yudoko, G.; Adhiutama, A. Government and Intermediary Business Engagement for Controlling Electronic Waste in Indonesia: A Sustainable Reverse Logistics Theory through Customer Value Chain Analysis. Sustainability 2019, 11, 732. https://doi.org/10.3390/su11030732

AMA Style

Maheswari H, Yudoko G, Adhiutama A. Government and Intermediary Business Engagement for Controlling Electronic Waste in Indonesia: A Sustainable Reverse Logistics Theory through Customer Value Chain Analysis. Sustainability. 2019; 11(3):732. https://doi.org/10.3390/su11030732

Chicago/Turabian Style

Maheswari, Hesti, Gatot Yudoko, and Akbar Adhiutama. 2019. "Government and Intermediary Business Engagement for Controlling Electronic Waste in Indonesia: A Sustainable Reverse Logistics Theory through Customer Value Chain Analysis" Sustainability 11, no. 3: 732. https://doi.org/10.3390/su11030732

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