Next Article in Journal
Size of Membership and Survival Patterns of Producers’ Organizations in Agriculture—Social Aspects Based on Evidence from Poland
Previous Article in Journal
Evaluation of the Detachment Force Needed for Mechanical Thinning of Green Peach Fruits
Previous Article in Special Issue
The Relationship Between Strategic Orientation Dimensions and Hotel Outsourcing and Its Impact on Organizational Performance. An Application in a Tourism Destination
 
 
Article

Design of Sustainable Outsourcing Services for Facilities Management: Critical Success Factors

1
Management Science Research, Chongqing Technology and Business University, Chongqing 400067, China
2
UCL Bartlett School of Construction & Project Management, University College London, London WC1E 6BT, UK
3
School of the Built and Environment, University of Salford, Salford Greater Manchester M5 4WT, UK
*
Author to whom correspondence should be addressed.
Sustainability 2018, 10(7), 2292; https://doi.org/10.3390/su10072292
Received: 30 May 2018 / Revised: 25 June 2018 / Accepted: 29 June 2018 / Published: 3 July 2018
(This article belongs to the Special Issue How does Outsourcing Affect the Economy and its Sustainability?)
The management problems of Facilities Management (FM) outsourcing relationships occur because of provision of low quality analytical, managerial, cooperative, and professional services. On selection, the ideal service providers for specific FM outsourcing contractual procurement needs is of paramount importance to achieve high quality FM services. This paper aims at reviewing the concept of outsourcing in relation to facilities management and dealing with the importance of outsourcing success. Factors of outsourcing strategies from the perspectives of clients and service providers are examined and analysed through the Delphi technique in Hong Kong. The results reveal four main drivers of FM practice through evaluation of thirty-five outsourcing critical success factors identified by clients and service providers. Evaluation of the critical success factors from FM drivers shows that there is an inclination towards FM competence, measurement of performance, cost effectiveness, etc. from clients, whilst there is an inclination to the core skills, measurement of performance, allocation of human resources, cost effectiveness, customers’ satisfaction, etc. from service providers. The result of the study reveals an interesting understanding that the impact of outsourcing critical success factors can be strategically implemented into the outsourcing strategies in Hong Kong’s FM practice. View Full-Text
Keywords: Delphi technique; facilities management drivers; critical success factors; outsourcing services; customer satisfaction Delphi technique; facilities management drivers; critical success factors; outsourcing services; customer satisfaction
MDPI and ACS Style

Lok, K.L.; Opoku, A.; Baldry, D. Design of Sustainable Outsourcing Services for Facilities Management: Critical Success Factors. Sustainability 2018, 10, 2292. https://doi.org/10.3390/su10072292

AMA Style

Lok KL, Opoku A, Baldry D. Design of Sustainable Outsourcing Services for Facilities Management: Critical Success Factors. Sustainability. 2018; 10(7):2292. https://doi.org/10.3390/su10072292

Chicago/Turabian Style

Lok, Ka Leung, Alex Opoku, and David Baldry. 2018. "Design of Sustainable Outsourcing Services for Facilities Management: Critical Success Factors" Sustainability 10, no. 7: 2292. https://doi.org/10.3390/su10072292

Find Other Styles
Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. See further details here.

Article Access Map by Country/Region

1
Back to TopTop