Patient Satisfaction and Perceived Quality of Care with Telemedicine in a Pediatric Gastroenterology Clinic
Abstract
:1. Introduction
2. Materials and Methods
3. Results
4. Discussion
5. Conclusions
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Conflicts of Interest
References
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Telemedicine Clinic | In-Person Clinic | ||
---|---|---|---|
Total | 156 | 76 | |
New or Returning patient | p = 0.67 + | ||
New Patient | 55 (35%) | 29 (38%) | |
Return Patient | 101 (65%) | 47 (62%) | |
Primary Clinic Location * | |||
Medford, OR | 31 (20%) | 0 (0%) | |
Portland, OR | 17 (11%) | 0 (0%) | |
Riverbend, OR | 38 (24%) | 54 (71%) | |
Salem, OR | 70 (45%) | 22 (29%) | |
Distance from Primary Clinic (miles) | p = 0.78 + | ||
<15 miles | 74 (47%) | 38 (50%) | |
>15 miles | 82 (53%) | 38 (50%) | |
Patient Age (years) | p = 0.23 + | ||
Less than 1 | 9 (6%) | 1 (1%) | |
Between 1–10 | 68 (44%) | 39 (51%) | |
Greater than 10 | 79 (50%) | 36 (47%) | |
Survey Respondants | p = 0.64 + | ||
Initial Survey | 75 (68%) | 36 (32%) | |
6-Month Survey | 57 (71%) | 23 (29%) |
Pros | Telemedicine: n (%) | In-Person: n (%) |
Lack of Travel | 38 (67%) | 12 (52%) |
Efficiency | 11 (19%) | 6 (26%) |
Ability to Socially Distance | 11 (19%) | 4 (17%) |
Ease of Scheduling | 7 (12%) | 4 (17%) |
Do Not Need Childcare | 7 (12%) | 3 (13%) |
Patient Comfort | 3 (5%) | 2 (9%) |
Do Not Miss School | 3 (5%) | 1 (4%) |
Do Not Need Mask | 2 (4%) | 0 (0%) |
Easier Follow Up | 1 (2%) | 0 (0%) |
Cons | Telemedicine: n(%) | In-Person: n(%) |
Lack of Physical Exam | 32 (56%) | 13 (57%) |
Lack of Personal Connection | 15 (26%) | 5 (22%) |
Technology Glitches | 8 (14%) | 3 (13%) |
Poor Communication | 0 (0%) | 2 (9%) |
Efficiency | 0 (0%) | 1 (4%) |
Reluctant to Call Back | 1 (2%) | 0 (0%) |
Inability to Include Multiple People | 1 (2%) | 0 (0%) |
Finding Location for Telemedicine Visit | 1 (2%) | 0 (0%) |
Patient Less Motivated | 1 (2%) | 0 (0%) |
Diagnosis | Telemedicine | In-Person | ||
---|---|---|---|---|
New | Return | New | Return | |
Abdominal Pain | 16 (29%) | 11 (11%) | 8 (28%) | 8 (17%) |
Constipation | 12 (22%) | 25 (25%) | 2 (7%) | 3 (6%) |
Diarrhea | 9 (16%) | 2 (2%) | 5 (17%) | 0 (0%) |
Gastroesophageal Reflux | 6 (11%) | 18 (18%) | 1 (3%) | 2 (4%) |
Nausea/Vomiting | 6 (11%) | 4 (4%) | 6 (21%) | 4 (9%) |
Poor Weight Gain | 2 (4%) | 7 (7%) | 1 (3%) | 4 (9%) |
Dysphagia | 2 (4%) | 7 (7%) | 2 (7%) | 2 (4%) |
Inflammatory Bowel Disease | 0 (0%) | 10 (10%) | 0 (0%) | 12 (26%) |
Celiac Disease/EoE/Allergy | 1 (2%) | 7 (7%) | 1 (3%) | 4 (9%) |
Elevated Liver Enzymes | 0 (0%) | 3 (3%) | 1 (3%) | 1 (2%) |
Liver Disase/Liver Transplant | 0 (0%) | 1 (3%) | 2 (4%) | |
Other * | 1 (2%) | 7 (7%) | 1 (3%) | 5 (11%) |
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Love, M.; Hunter, A.K.; Lam, G.; Muir, L.V.; Lin, H.C. Patient Satisfaction and Perceived Quality of Care with Telemedicine in a Pediatric Gastroenterology Clinic. Pediatr. Rep. 2022, 14, 181-189. https://doi.org/10.3390/pediatric14020025
Love M, Hunter AK, Lam G, Muir LV, Lin HC. Patient Satisfaction and Perceived Quality of Care with Telemedicine in a Pediatric Gastroenterology Clinic. Pediatric Reports. 2022; 14(2):181-189. https://doi.org/10.3390/pediatric14020025
Chicago/Turabian StyleLove, Michael, Anna K. Hunter, Gillian Lam, Linda V. Muir, and Henry C. Lin. 2022. "Patient Satisfaction and Perceived Quality of Care with Telemedicine in a Pediatric Gastroenterology Clinic" Pediatric Reports 14, no. 2: 181-189. https://doi.org/10.3390/pediatric14020025
APA StyleLove, M., Hunter, A. K., Lam, G., Muir, L. V., & Lin, H. C. (2022). Patient Satisfaction and Perceived Quality of Care with Telemedicine in a Pediatric Gastroenterology Clinic. Pediatric Reports, 14(2), 181-189. https://doi.org/10.3390/pediatric14020025