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Open AccessArticle

A Case Study of LightStay (2010–2017)—Hilton’s Corporate Responsibility Management System

1
Faculty of Economics, University of Gdańsk, Armii Krajowej 119, 81-824 Sopot, Poland
2
Hilton, Maple Court, Reeds Crescent, Watford WD24 4QQ, UK
3
College of Economics, University of Economics in Katowice, 1 maja 50, 40-287 Katowice, Poland
*
Author to whom correspondence should be addressed.
Energies 2020, 13(9), 2303; https://doi.org/10.3390/en13092303
Received: 2 April 2020 / Revised: 30 April 2020 / Accepted: 2 May 2020 / Published: 6 May 2020
(This article belongs to the Special Issue Management and Technology for Energy Efficiency Development)
This paper focuses on Hilton’s proprietary sustainability performance measurement system (SPMS) called LightStay (2010–2017). It draws on the case-study method and relies on three principal sources of information: in-house documents, a questionnaire completed by users of LightStay and interviews conducted with external experts. Specifically, the paper traces the system’s evolution and highlights its distinctive features, exploring the challenges and trade-offs related to the design and workings of an SPMS in a hotel multinational. The study shows, among other things, how LightStay, using an internationally approved methodology of data collection, calculation, metrics and benchmarking, compares a hotel’s predicted and actual environmental performance. It concludes by arguing that LightStay is a holistic platform that not only integrates precise measurement of the firm’s environmental effects with its business operations and strategic goals but also acts as a repository of sustainability knowledge and a facilitator of organisational learning. Its value and originality lie in providing unique insights into the workings of a proprietary SPMS at a nonanonymised hotel company. View Full-Text
Keywords: sustainability performance measurement system; environmental knowledge; energy and environmental indicators; energy saving; hotels sustainability performance measurement system; environmental knowledge; energy and environmental indicators; energy saving; hotels
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MDPI and ACS Style

Zientara, P.; Bohdanowicz-Godfrey, P.; Whitely, C.; Maciejewski, G. A Case Study of LightStay (2010–2017)—Hilton’s Corporate Responsibility Management System. Energies 2020, 13, 2303. https://doi.org/10.3390/en13092303

AMA Style

Zientara P, Bohdanowicz-Godfrey P, Whitely C, Maciejewski G. A Case Study of LightStay (2010–2017)—Hilton’s Corporate Responsibility Management System. Energies. 2020; 13(9):2303. https://doi.org/10.3390/en13092303

Chicago/Turabian Style

Zientara, Piotr; Bohdanowicz-Godfrey, Paulina; Whitely, Claire; Maciejewski, Grzegorz. 2020. "A Case Study of LightStay (2010–2017)—Hilton’s Corporate Responsibility Management System" Energies 13, no. 9: 2303. https://doi.org/10.3390/en13092303

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