1. Introduction
Digital transformation has fundamentally reshaped global business practices, revolutionizing organizational structures, operational processes, and strategic decision-making across industries. Driven by disruptive innovations—artificial intelligence, big data analytics, cloud computing, and blockchain—this paradigm shift has compelled firms to rapidly adapt their business models to remain competitive. The banking sector has emerged as a focal point for digital transformation, with institutions increasingly using technology to enhance efficiency and customer engagement. Concurrently, governments worldwide are grappling with the implications of digital transformation for tax compliance, implementing policies to modernize tax systems, combat avoidance, and address revenue losses, which are estimated at USD 100–240 billion annually, due to base erosion and profit shifting (BEPS) (
OECD, 2024). In this regard, banks’ commitment to digital innovations and technologies may significantly influence their tax avoidance behavior, specifically when they face a stringent tax and digital transformation environment. Although corporate tax avoidance is considered legal, it is often viewed as a form of financial crime that involves the use of sophisticated strategies to minimize tax obligations, which raises serious ethical concerns and undermines public trust in financial institutions (
Kirchler & Maciejovsky, 2001).
Despite growing scholarly attention to digital transformation’s corporate impacts, its relationship with tax avoidance remains underexplored, particularly in banking. The existing studies have mainly focused on non-financial firms in China (e.g.,
Tiantian et al., 2023;
Xie & Huang, 2023), leaving significant gaps in the understanding of how institutional heterogeneity—particularly in the banking sector, with its specific regulations—and regional economic priorities shape this relationship.
This study addresses these gaps by investigating how digital transformation impacted the tax avoidance behavior in a sample of Middle Eastern and North African (MENA) banks over the period from 2011 to 2022.
MENA banking offers an interesting context for conducting this study for many reasons. First, digitalizing the economies of MENA countries could significantly boost their economic growth, potentially leading to a 46% increase in GDP per capita and a long-term gain of USD 1.6 trillion over the next 30 years (
World Bank, 2022). Second, MENA governments have recently implemented ambitious initiatives and stringent regulations that aim at driving digital transformation in the financial sector, revolutionizing traditional banking services, and stimulating operational efficiency. Third, the MENA region displays lower tax revenues, a trend that is attributed to inefficient tax collection systems and heavy reliance on hydrocarbon revenues (
Shekar, 2018).
Two theoretical arguments exist regarding the benefits and costs of digital transformation. According to information processing theory (
Premkumar et al., 2005), banks can increasingly adopt cutting-edge technologies to reduce their tax burden and identify tax-reducing opportunities. This could increase tax avoidance, particularly when banks face a rigorous tax environment (
Zhou et al., 2022;
Agyei et al., 2020). Alternatively, based on the agency theory (
Jensen & Meckling, 1976), implementing high-technological strategies can enable banks to enhance their information transparency and thereby improve their internal control systems and governance (
Tiantian et al., 2023) and reduce agency costs. In this sense, banks that are committed to digital transformation are less likely to engage in tax avoidance practices (
Alqatan et al., 2024).
This paper contributes to the literature in several ways. First, we provide novel empirical evidence on the relationship between digital transformation and tax avoidance in the banking sector, addressing an important gap in the extant literature. Second, we contribute to the financial crime literature by identifying digital transformation as an effective deterrent to harmful tax avoidance behavior and quantifying its effect. Third, we advance the existing literature by deconstructing digital transformation into four distinct dimensions—digital strategy implementation, electronic banking services, digital service offerings, and mobile banking applications—and demonstrating their differential impacts on tax avoidance behavior. Fourth, our research contributes to the literature on corporate governance and financial regulation by demonstrating how digital transformation can serve as an effective monitoring tool that enhances transparency, strengthens oversight mechanisms, and reduces information asymmetry between stakeholders.
The remainder of this paper is structured as follows:
Section 2 provides an overview of the institutional framework.
Section 3 reviews the relevant literature and develops hypotheses.
Section 4 outlines the methodology.
Section 5 presents empirical results.
Section 6 displays additional evidence.
Section 7 discusses the robustness checks and
Section 8 recapitulates this paper’s conclusion.
2. Going Digital in the MENA Region
In recent years, numerous MENA countries have concentrated on embracing new technologies and digital trends that may profoundly impact their organizational processes and operations. However, these technological priorities vary widely between nations, which marks significant gaps in their ability to adopt and integrate these advancements.
Figure 1 shows remarkable differences in the digital capacity of MENA countries. On one side, Saudi Arabia leads the region in deploying advanced IT infrastructure, followed by United Arab Emirates (UAE) and Oman. In terms of government promotion of investment in emerging technologies, the UAE, Saudi Arabia, and Qatar stand out with the highest scores. Remarkably, the Gulf countries significantly outperform the rest of the MENA region in terms of their digital capabilities. In contrast, Lebanon, Morocco, and Kuwait trail behind, with markedly lower scores, which signals the low adoption of IT infrastructure development and technology investment.
In terms of the innovation capacity of MENA countries, displayed in
Figure 2, the highest scores for company investment (>60) are shown in the UAE, Qatar, and Saudi Arabia, whereas Lebanon, Jordan, and Kuwait exhibit the lowest scores (<50). Additionally, the MENA countries all show the same level of data governance, exhibiting a score of 50, which indicates that they need more stringent policies to strengthen data monitoring and supervision.
As indicated in
Figure 3, the quality of cybersecurity across several MENA countries has seen a significant upward trend, although clear distinctions emerge among the three main groups. The first group —Saudi Arabia, the UAE, Oman, Egypt, and Qatar—boasts the strongest defenses against cyber-attacks, with scores exceeding 90, which highlights their robust internet security measures. The second group, Bahrain, Iran, Jordan, Kuwait, Morocco, and Tunisia, holds moderate scores between 70 and 80. In contrast, the final group, Algeria and Lebanon, records the lowest scores, falling below 50, which reflects vulnerabilities and internet security risks in these countries (
Kharroub, 2022).
3. Literature Review and Hypotheses Development
Digital transformation, seen as a major strategic lever, is profoundly redefining banks’ operational and fiscal practices. This concept covers the integration of advanced technologies to optimize banks’internal activities, strengthen their operational management, and enhance their information processing capacity (
Premkumar et al., 2005;
Vial, 2021).
According to a World Bank survey (2021), digital transformation has become a strategic priority for commercial banks seeking to improve their performance and resilience in challenging environments (
Murinde et al., 2022;
Koetter & Noth, 2013;
Nguyen-Thi-Huong et al., 2023). This transition alters how banks process information, make decisions, and manage their tax obligations, creating a complex relationship between their technological capabilities and tax behavior.
Despite the absence of specific studies that directly examine the relationship between digital transformation and tax avoidance in the banking sector, we propose two competing hypotheses based on a theoretical framework and related evidence from other industries. First, digital transformation may increase tax avoidance by enhancing banks’ capacity to identify and implement tax optimization strategies. Alternatively, digital transformation may decrease tax avoidance by strengthening regulatory oversight and aligning managerial incentives with long-term shareholder interests.
Drawing on the information processing capacity theory (
Premkumar et al., 2005), the first perspective suggests that digital transformation enhances banks’ ability to identify and exploit tax opportunities. Studies show that banks with advanced information systems can exploit tax opportunities more effectively, as these systems improve cross-sector coordination and the management of complex tax structures (
Gallemore & Labro, 2015). This enhanced capacity allows banks to implement sophisticated tax planning strategies while remaining within legal boundaries, which reduces their tax burden and increases their after-tax profits. Digital tools provide superior data analysis capabilities, enabling banks to identify tax-saving opportunities across multiple jurisdictions and business lines that would otherwise remain undetected.
Furthermore, digital transformation facilitates the management of complex tax structures by improving cross-functional coordination and information sharing (
Zhou et al., 2022). When tax-relevant information flows more efficiently between departments, banks can develop more comprehensive tax strategies that capitalize on the attributes of their operations, investments, and corporate structure.
This perspective suggests that digital transformation empowers banks to engage in more effective tax planning, which will potentially increase their level of tax avoidance.
From a contrasting perspective, and drawing on agency theory (
Jensen & Meckling, 1976), digital transformation may instead reduce tax avoidance behaviors. Digital technologies mitigate conflicts between shareholders and managers by improving internal controls and financial transparency (
Zhai et al., 2022). While shareholders traditionally prioritize profit maximization, the increased visibility and scrutiny enabled by digital transformation alters the risk–reward calculus of aggressive tax planning.
Digital tools strengthen tax authorities’ ability to detect aggressive avoidance through automated reporting and controls (
De Simone et al., 2020). Algorithms can identify atypical transactions, discourage gaps of exploitation, and increase the detection risk of questionable tax practices. This heightened scrutiny raises the potential costs of aggressive tax strategies, including penalties, regulatory interventions, and litigation expenses.
Moreover, enhanced transparency transforms tax avoidance from a purely financial decision into a reputational concern. Aggressive tax strategies that become public can damage a bank’s reputation among customers, investors, and other stakeholders.
Chen et al., 2010;
Sarhan et al., 2024), potentially eroding trust in an industry where trust is a fundamental asset. The long-term damage from reputational harm may far outweigh the short-term benefits of tax savings, particularly for banks whose business models depend on public confidence.
Digital transformation reduces agency costs not by eliminating tax optimization but by aligning managerial decisions with shareholders’ comprehensive long-term interests. Enhanced transparency and oversight tools discourage managers from pursuing overly aggressive schemes that could harm their firm’s reputation or trigger penalties (
López-González et al., 2019;
Steijvers & Niskanen, 2014). Technologies like blockchain and AI further promote stakeholder inclusion and audit effectiveness (
McComb & Smalt, 2018;
Zhang et al., 2020), creating an environment where controversial tax practices become increasingly difficult to implement without detection.
The relationship between digital transformation and tax avoidance appears particularly complex in the MENA banking context. In this region, banks have made heavy investments in digital technologies, including mobile banking applications, online platforms, and cybersecurity measures. Simultaneously, governments actively promote digital banking through rigorous regulations and policies, creating an institutional environment that may intensify scrutiny of tax practices. This combination of enhanced capabilities and heightened oversight creates tension in banks’ approach to tax planning.
Despite the growing number of studies on the relationship between digital transformation and firms’ tax avoidance, no study has yet focused on the MENA banking industry (e.g.,
Alqatan et al., 2024). Most studies conducted in the MENA context have identified key determinants for tax avoidance, including financial performance (
Kateb et al., 2025), corporate governance (
Alshabibi et al., 2022), institutional quality (
Eldomiaty et al., 2023), and corporate social responsibility (
Almutairi & Abdelazim, 2025). However, digital transformation has never been recognized as a determinant of tax avoidance in this context.
Therefore, we attempt to provide robust conclusions on the relationship between digital transformation and tax avoidance in the MENA banking sector—a unique environment shaped by effervescent tax reforms and laws, accelerating digital trends, and evolving governance systems. In this regard, we assume that most MENA banks heavily invest in technology to enhance their infrastructure, which includes mobile banking applications, online platforms, and cybersecurity measures, among others. Additionally, governments actively promote digital banking through the implementation of rigorous regulations and policies. Furthermore, MENA governments have introduced rigorous tax enforcement efforts in a strategic move to diversify their revenues beyond hydrocarbons. These initiatives aim to constrain tax avoidance and foster greater tax transparency and compliance.
H1: Digital transformation positively affects banks’ tax avoidance.
H2: Digital transformation negatively affects banks’ tax avoidance.
5. Empirical Results
5.1. Descriptive Statistics
Table 1 displays the descriptive statistics for our dependent and independent variables. The mean of TAX_AV is −0.01, suggesting that the average effective tax rates (ETRs) are 1 point below the statutory tax rates (STRs). The MENA banks bore, on average, a lower tax burden than the STRs between 2011 and 2022. For digital transformation measures, the average of INDEX_DIG is 0.676, revealing that 67.6% of MENA banks are highly committed to digital transformation. This result differs from that of
Xie and Wang (
2023) in the Chinese context and
Chhaidar et al. (
2023) in the European context. Moreover, the mean values of DIG_STRATEGY and MOBIL_DIG are 0.484 and 0.589, respectively, showing that 48.4% of MENA banks adopt highly sophisticated technologies and 58.9% provide mobile banking services. However, the average values of E_BANKING and DIG_SRV are 0.070 and 0.099, respectively, implying that MENA banks are less involved in E-banking and digital services compared to other digital technologies.
5.2. Correlation Analysis
Table 2 presents a correlation matrix for the variables used in this study. The pairwise matrix shows a positive and significant correlation between TAX_AV and INDEX_DIG. DIG_STRATEGY, E_BANKING, and DIG_SVR are positively and significantly correlated to TAX_AV. These results are congruent with our expectations, suggesting that MENA that are banks highly committed to advanced technologies are less likely to engage in tax avoidance practices. Furthermore, the correlation coefficients are generally weak and below 0.8, indicating the absence of any multicollinearity problems in our analysis.
5.3. Results and Discussion
Table 3 presents our regression analysis of digital transformation’s impact on corporate tax avoidance among MENA banks.
As reported in column 1, INDEX_DIG is positively and significantly linked to TAX_AV (β = 0.021, p < 0.05), which suggests that MENA banks with high technological adoption are less inclined to engage in tax avoidance practices and confirms our second hypothesis. Moreover, the coefficients of DIG_STRATEGY (β = 0.009, p < 0.1), E_BANKING (β = 0.004, p < 0.01), and DIG_SRV (β = 0.016, p< 0.01) are positive and statistically significant (columns 2–4). However, the coefficients of MOBILE_DIG are positive but insignificant.
Thus, we suggest that adopting cutting-edge technologies, such as digital banking strategies, E-banking, and digital services, decreases tax avoidance within MENA banks, which supports the agency theory viewpoint (
Jensen & Meckling, 1976). Our findings align with the regulatory compliance vision outlined in our theoretical framework, where digital transformation enhances transparency and strengthens oversight mechanisms, and thereby reduces the information asymmetry between stakeholders and management.
Our results are consistent with prior studies on digital transformation, asserting that cutting-edge technologies act as effective monitors to lessen banks’ involvement in tax avoidance tactics by allowing enhanced information transparency and improved governance systems, aligning principal–agent interests (e.g.,
Vial, 2021;
Alqatan et al., 2024;
Chen et al., 2024). Consequently, going digital enables banks to optimize their tax-related decision-making and strengthen their compliance, which reduces potential risks and costs associated with aggressive tax practices (
Zhang et al., 2020). In the Chinese context,
Chen et al. (
2024) conclude that corporate digital transformation restrains tax avoidance, boosts the quality of information processes, and lowers agency costs. From a financial crime perspective, these results have significant implications. Tax avoidance, while not necessarily illegal, exists on a spectrum with more aggressive practices that potentially cross into non-compliance. Our findings suggest that digital transformation acts as a deterrent to financial misconduct by creating an environment where questionable tax practices are more easily detected and scrutinized.
As MENA governments are deeply involved in digital transformation through intensified investments in IT infrastructure, enhanced cybersecurity measures, and strengthened innovation and digital capacities, the impact of digital transformation on tax avoidance operates through three mechanisms: (1) the standardization of financial reporting, which reduces opportunities for manipulation; (2) enhanced audit capabilities, which increases detection risk; and (3) improved cross-border information sharing, which closes traditional avoidance gaps. Operating within this digital environment, MENA banks have become increasingly committed to integrating cutting-edge digital trends into their services and transactions.
However, our results highlight differential impacts across digital dimensions, which suggests that strategic implementations (DIG_STRATEGY) and digital service offerings (DIG_SRV) (with impacts of 0.9 and 1.6 percentage points, respectively) have greater influence on tax compliance than mobile banking solutions alone (E_BANKING). These findings provide evidence that digital transformation alters the risk–reward calculations in tax planning decisions. From a financial crime prevention perspective, our findings suggest that digital transformation serves as both a deterrent and detection mechanism. The positive coefficients in each model quantify how digital transformation creates an environment where financial misconduct becomes increasingly difficult to conceal, with each digital dimension having different contributions. These results provide actionable intelligence for financial crime investigators and compliance officers by highlighting which digital technologies most effectively promote transparency and reduce opportunities for tax avoidance.
Our results lead us to identify a new potential mechanism for combating financial crime by reducing tax avoidance in the banking sector, digital transformation. Specifically, our results provide regulators and policy makers with concrete evidence for promoting digital adoption as a compliance tool.
8. Conclusions
The purpose of this study is to examine the effect of digital transformation on corporate tax avoidance within a sample of MENA banks. We employed OLS regression models of 123 banks from 2011 to 2022. The results showed that digital transformation curbs tax avoidance practices, indicating that MENA banks that adopt digital technologies are incentivized to fulfill their tax obligations. As a result, digital transformation serves as a monitoring tool to discourage tax avoidance behavior in banks in MENA. We further evidenced that conventional MENA banks with advanced digital transformation are less likely to avoid taxes compared to Islamic MENA banks. Unlike previous studies that examined the effect of digital practices on tax avoidance among non-financial firms or in different contexts, this is the first study to examine their effect within the MENA banking sector.
These findings have several theoretical implications. First, this research provides robust evidence of the relationship between digital transformation and tax avoidance based on the agency theory, which offers promising avenues for providing answers to the further study of digital transformation as a determinant of other corporate decision-making processes. It also clarifies the relationship between emerging technological trends and tax behavior. Notably, it develops an accrued ability to predict the effect of cutting-edge technologies on tax decisions, particularly within the banking sector. Second, the results indicate that technological practices can reduce banks’ tax avoidance.
This study also offers valuable insights for regulators, tax authorities, investors, and banks themselves by showing how digital transformation is a driver of tax avoidance in the banking sector. First, MENA regulators should develop and enforce policies that closely address the role of digital transformation in curbing tax avoidance dynamics in banks. These policies should incorporate tax incentives and advantages to encourage banks to adopt digital practices. Second, tax authorities must intensify their surveillance in monitoring banks that are less committed to digital transformation to ensure more tax transparency and compliance through stricter monitoring mechanisms. Third, investors should pay close attention when investing in banks that are less engaged in digital transformation, as such institutions are more likely to engage in tax avoidance practices. Fourth, banks should leverage cutting-edge technologies to reinforce their digital infrastructure, as doing so will thereby enhance their decision-making effectiveness, improv their transparency and compliance, bolster their governance systems, and build their stakeholders’ recognition. Notably, implementing advanced digital banking strategies, e-banking, and digital services can effectively bolster banks’ efforts in addressing tax avoidance.
Our research question extends several promising avenues for future investigation. It would be insightful to explore the linkage between digital transformation and tax avoidance in different contexts, particularly within non-financial industries, to ensure an understanding of these dynamics beyond the banking sector. Moreover, it could be interesting to investigate the impact of governance mechanisms on the digital transformation–tax avoidance relationship.