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Cancer Patients’ Experiences with Telehealth before and during the COVID-19 Pandemic in British Columbia

1
Department of Cancer Control Research, BC Cancer Research Institute, Vancouver, BC V5Z 1L3, Canada
2
Canadian Centre for Applied Research in Cancer Control, Vancouver, BC V5Z 1L3, Canada
3
Faculty of Health Sciences, Simon Fraser University, Burnaby, BC V5A 1S6, Canada
4
BC Cancer—Kelowna, Kelowna, BC V1Y 5L3, Canada
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Department of Nursing and Allied Health Research and Knowledge Translation, BC Cancer, Vancouver, BC V5Z 1G1, Canada
6
School of Nursing, University of British Columbia, Vancouver, BC V6T 2B5, Canada
7
Centre for Clinical Epidemiology and Evaluation, Vancouver Coastal Health Research Institute, Vancouver, BC V5Z 1M9, Canada
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School of Population and Public Health, University of British Columbia, Vancouver, BC V6T 1Z3, Canada
*
Author to whom correspondence should be addressed.
Curr. Oncol. 2022, 29(6), 4199-4211; https://doi.org/10.3390/curroncol29060335
Received: 30 April 2022 / Revised: 26 May 2022 / Accepted: 3 June 2022 / Published: 10 June 2022
Background: Patients have had their cancer care either postponed or changed to telehealth visits to reduce exposure to COVID-19. However, it is unclear how these changes may have affected their experiences. We aim to identify patient characteristics that affect telehealth experiences and evaluate their preferences for using telehealth in the future. Methods: Patients who completed the Outpatient Cancer Care (OCC) Patient Experience Survey were invited to participate. They comepleted the modified OCC Survey, which focused on telehealth during the pandemic. Linear and logistic regression analyses were used to identify patient characteristics that influenced telehealth experiences and preferences for future telehealth use. Results: Perceived ease of participation in telehealth is a significant predictor of the change in patients’ ratings of their telehealth experience. We found that cancer patients had lower preferences for using telehealth in the future if they were older, female, or non-white; resided in an urban area; had no previous telehealth experience; had lower education; and had poorer mental health. Conclusions: To optimize cancer care and improve equitable access to high-quality telehealth care during the pandemic and beyond, clinicians and policymakers will need to consider patients’ self-reported experiences and their personal characteristics. View Full-Text
Keywords: cancer; COVID-19 pandemic; patient-reported experiences; telehealth cancer; COVID-19 pandemic; patient-reported experiences; telehealth
MDPI and ACS Style

Izadi-Najafabadi, S.; McQuarrie, L.; Peacock, S.; Halperin, R.; Lambert, L.; Mitton, C.; McTaggart-Cowan, H. Cancer Patients’ Experiences with Telehealth before and during the COVID-19 Pandemic in British Columbia. Curr. Oncol. 2022, 29, 4199-4211. https://doi.org/10.3390/curroncol29060335

AMA Style

Izadi-Najafabadi S, McQuarrie L, Peacock S, Halperin R, Lambert L, Mitton C, McTaggart-Cowan H. Cancer Patients’ Experiences with Telehealth before and during the COVID-19 Pandemic in British Columbia. Current Oncology. 2022; 29(6):4199-4211. https://doi.org/10.3390/curroncol29060335

Chicago/Turabian Style

Izadi-Najafabadi, Sara, Lisa McQuarrie, Stuart Peacock, Ross Halperin, Leah Lambert, Craig Mitton, and Helen McTaggart-Cowan. 2022. "Cancer Patients’ Experiences with Telehealth before and during the COVID-19 Pandemic in British Columbia" Current Oncology 29, no. 6: 4199-4211. https://doi.org/10.3390/curroncol29060335

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