1. Introduction
Burnout among healthcare professionals is increasingly recognised as a significant public health concern with implications for workforce sustainability, patient safety, and health system performance. Intensive care unit (ICU) nurses are particularly vulnerable due to the high-acuity nature of critical care, frequent exposure to mortality, ethical dilemmas, and sustained emotional labour. Burnout was conceptualised in this study according to the Maslach Burnout framework as a multidimensional occupational syndrome resulting from chronic workplace stress that has not been successfully managed. It comprises three distinct but interrelated dimensions: emotional exhaustion (feelings of emotional depletion and fatigue), depersonalisation (detached or cynical attitudes toward patients and work), and reduced personal accomplishment (feelings of reduced competence and achievement in one’s professional role) [
1]. Nursing is widely regarded as a high-risk profession in which chronic occupational stress is intensified by heavy workloads, time pressure, and limited opportunities for recovery, especially when nurses are unable to provide adequate care to each patient [
2]. Evidence indicates that burnout has wide-ranging consequences at the individual and organisational levels. Physically, burnout has been associated with adverse health outcomes such as cardiovascular, respiratory, and gastrointestinal disorders, chronic fatigue, and metabolic disease [
3]. Psychologically, individuals experiencing burnout may report anxiety, depression, insomnia, and emotional distress [
4]. Beyond its impact on individual well-being, burnout also affects healthcare organisations through increased absenteeism, reduced job satisfaction, and higher staff turnover, all of which may negatively influence healthcare quality and patient outcomes [
2].
First conceptualised by Freudenberger in 1974 as a response to chronic workplace stress, burnout is most commonly measured using the Maslach Burnout Inventory (MBI), which assesses emotional exhaustion, depersonalisation, and reduced personal accomplishment [
5,
6]. International evidence demonstrates considerable variability in burnout prevalence among ICU nurses, ranging from 6% to over 70%, depending on contextual and organisational factors [
7]. Contextually, ICU nurses work in highly diverse healthcare environments characterised by differences in staffing levels, workload intensity, patient acuity, organisational support, ethical climate, and exposure to end-of-life care and futile treatment situations. Studies indicate that periods of heightened healthcare pressure, such as the COVID-19 pandemic, substantially increased emotional strain and burnout levels among ICU nurses [
8].
Methodologically, variability may arise from differences in study designs, nurse populations, healthcare settings, burnout measurement approaches, and the country where the research was carried out [
2]. For example, Ho and Lin’s study on futile care and burnout among ICU nurses highlighted how workplace conditions and emotional demands within critical care environments can significantly influence burnout outcomes [
7]. Studies from Saudi Arabia report similarly concerning patterns, with high levels of emotional exhaustion (54.3%), depersonalisation (46.4%), and reduced personal accomplishment (24.3%) among ICU staff [
9]. Comparable findings from the United Kingdom and Belgium [
7] reinforce the global relevance of this issue and the need for context-sensitive interventions.
Burnout is increasingly linked to patient safety outcomes, including increased medical errors and compromised quality of care, aligning it with WHO priorities for strengthening health systems [
10]. In Saudi Arabia, unique contextual pressures such as rapid healthcare expansion, staffing shortages, cultural expectations, and the demands associated with the Hajj season may exacerbate occupational stress among ICU nurses [
11,
12]. The COVID-19 pandemic further intensified these stressors, placing ICU nurses under unprecedented psychological and organisational strain [
13]. Despite these challenges, empirical evidence focusing specifically on burnout among ICU nurses in Saudi Arabian tertiary hospitals remains limited and fragmented. For instance, Alharbi et al. [
11] focused on compassion fatigue and its relationship with nurse-sensitive indicators rather than providing a detailed analysis of burnout dimensions or their occupational determinants within ICU settings. Similarly, Rugaan et al. [
12] examined burnout among ICU healthcare workers during the Hajj season but were restricted to two tertiary hospitals, thereby limiting generalisability, and did not comprehensively assess key organisational factors such as nurse-to-patient ratios, overtime, or perceived impacts on patient outcomes. Additionally, Almaghrabi and Alsharif [
13] addressed occupational health risks among nurses more broadly, with a focus on physical conditions rather than psychological outcomes such as burnout. Consequently, there remains a lack of comprehensive, context-specific evidence examining the determinants of emotional exhaustion among ICU nurses in Saudi Arabian tertiary hospitals, particularly in relation to staffing dynamics and workload pressures.
Understanding burnout within this context is essential for developing targeted institutional strategies that protect nurses’ well-being and maintain healthcare quality. Therefore, this study investigates the prevalence of burnout and its associated factors among ICU nurses at a tertiary healthcare setting in Saudi Arabia. By generating context-specific evidence, the study contributes to the broader public health discourse on occupational stress in healthcare settings and informs organisational interventions aimed at supporting a resilient nursing workforce.
2. Materials and Methods
2.1. Study Design and Population
This study employed a quantitative cross-sectional descriptive design to examine the prevalence and correlates of burnout among intensive care unit (ICU) nurses at a single point in time. This design was appropriate for identifying patterns and associations between burnout dimensions and work-related factors such as workload, shift patterns, and organisational support without manipulating study variables. Cross-sectional approaches are widely used in occupational health and nursing research due to their efficiency, cost-effectiveness, and ability to provide statistically robust estimates of health-related phenomena in large populations [
14]. The design aligned with the study’s objective of describing the current state of burnout rather than determining causal relationships over time.
The study was conducted at a tertiary healthcare setting in Saudi Arabia, a leading tertiary healthcare institution established in 2004. The tertiary healthcare setting comprises four specialised hospitals with over 1200 beds and provides advanced medical, surgical, paediatric, and neonatal intensive care services. As a national referral centre for complex cases, the hospital places substantial clinical and emotional demands on critical care staff, offering a relevant context for examining burnout in high-intensity healthcare environments. The multicultural composition of the nursing workforce, including both Saudi nationals and expatriates, further enriched the study context by highlighting the interaction between cultural diversity, workload pressures, and occupational stress.
The target population included all registered nurses working in the Medical, Surgical, Paediatric, and Neonatal ICUs at a tertiary healthcare setting. These nurses are directly responsible for the care of critically ill patients and are therefore particularly susceptible to emotional exhaustion, depersonalisation, and reduced personal accomplishment, as conceptualised in Maslach’s Burnout Theory [
15].
2.2. Sampling
A simple random sampling technique was employed to ensure that each eligible ICU nurse had an equal probability of selection, thereby reducing selection bias and improving representativeness [
16]. The hospital’s human resources department provided a comprehensive list of all ICU nurses, which served as the sampling frame. Eligible participants were assigned unique identification numbers, and a random number generator was used to select the required sample. No statistical software was used for randomisation. Instead, a manual systematic selection approach was employed, whereby every fifth name on the compiled ICU nurse list was selected. This process was repeated iteratively until the required sample size was reached. This method ensured an element of randomness in participant selection while maintaining feasibility within the available administrative records.
The sample size was calculated using Cochran’s formula for large populations:
Where
= sample size.
= Z-value at 95% confidence level (1.96).
= estimated proportion (0.5, to maximise sample size).
= margin of error (0.05).
Adjusting for a finite population of 600 ICU nurses:
This yielded an initial sample size of 384. Adjusting for the finite population of approximately 600 ICU nurses at a tertiary healthcare setting resulted in a final sample size of 235 participants. This ensured adequate statistical power to detect meaningful associations between burnout and its predictors. To account for the possibility of incomplete questionnaires, non-response, or participant withdrawal, the researchers recruited 250 participants, exceeding the minimum required sample size. However, all distributed questionnaires were completed and returned, resulting in a 100% response rate. Consequently, the final analysed sample comprised 250 participants, which further strengthened the statistical power and reliability of the study findings.
2.3. Eligibility Criteria
To be eligible, nurses had to be registered with the Saudi Commission for Health Specialties (SCFHS), employed full-time in an ICU at a tertiary healthcare setting, and have a minimum of six months of ICU work experience.
2.4. Data Collection
Nurses at a tertiary healthcare setting were invited to complete a structured, self-administered paper-based questionnaire (
Supplementary Materials, File S1) designed to explore socio-demographic factors, work-related variables, burnout dimensions, and coping strategies. The questionnaire was divided into five sections: Section A—socio-demographics; Section B—work experience; Section C—occupational factors, including workload and shift patterns; Section D—burnout assessment using the Maslach Burnout Inventory–Human Services Survey (MBI-HSS); and Section E—access to resources, job satisfaction, and coping mechanisms. One open-ended question allowed participants to provide qualitative insights into coping strategies, while the remaining items were closed-ended.
Potential participants were provided with information sheets and consent forms and were briefed on voluntary participation, confidentiality, and the study’s purpose. Questionnaires were distributed in sealed envelopes to ICU nurses, who completed them at their convenience, typically requiring 20–30 min. Completed questionnaires were returned anonymously to collection boxes to ensure privacy and encourage candidates’ responses. Data collection occurred between August and September 2025, with reminders provided during the study period to optimise participation. Participants were allowed a single attempt to complete the questionnaire, and no time limit was imposed, allowing them to respond at their convenience without pressure.
2.5. Reliability and Validity of the Instrument
2.5.1. Reliability
The reliability of the questionnaire was evaluated through a pilot study involving ten ICU nurses who were not included in the main study sample. Feedback from the pilot helped refine the clarity and wording of the instrument. Internal consistency was evaluated using Cronbach’s alpha, with coefficients of ≥0.70 considered acceptable.
2.5.2. Validity
Content validity was established by mapping each questionnaire item against Maslach’s Burnout Theory. Items from the Maslach Burnout Inventory–Human Services Survey (MBI-HSS) maintained their validated structure, while newly developed items on occupational and organisational factors were reviewed and refined through expert consensus. The expert panel comprised five professionals selected based on predefined criteria, including clinical experience in intensive care nursing, academic qualifications in nursing or related health sciences, and expertise in research methodology and instrument development. The experts independently reviewed the instrument for relevance, clarity, and representativeness of the constructs under investigation, specifically burnout and its associated factors.
Consensus was achieved through a structured review process in which experts provided individual ratings and qualitative feedback on each item. Revisions were made based on areas of agreement and recurring suggestions, and items were refined until satisfactory agreement was reached among the panel. This process ensured comprehensive coverage of burnout dimensions, work-related stressors, coping resources, and job satisfaction, enhancing both the theoretical alignment and measurement accuracy of the instrument.
2.6. Data Analysis
Quantitative data collected through the structured questionnaire were coded and entered into the Statistical Package for the Social Sciences (SPSS) Version 30. Prior to analysis, the dataset was screened for completeness, consistency, and outliers to ensure reliability and validity. The screening process involved checking for missing responses, inconsistent entries, and extreme values that could potentially distort the findings. To minimise the risk of bias and enhance the credibility of the data preparation process, the screening was conducted independently by more than one reviewer, with discrepancies discussed and resolved collaboratively. This multiple-reviewer approach strengthened the reliability and validity of the dataset prior to statistical analysis. Descriptive statistics, including frequencies, percentages, means, and standard deviations, were computed to summarise the demographic characteristics, work-related factors, burnout dimensions, and coping strategies of ICU nurses. Inferential analyses were performed to examine associations between key variables. Chi-square tests were used to assess relationships between categorical variables such as demographic factors, work schedules, nurse-to-patient ratios, overtime, and burnout indicators (emotional exhaustion and depersonalisation). Statistical significance was set at p ≤ 0.05. Variables demonstrating significant associations were further examined to identify potential risk factors contributing to burnout among nurses.
2.7. Ethics Approval
This study was conducted in accordance with the Declaration of Helsinki and approved by the University of Johannesburg Faculty Academic Research Ethics Committee (REC-3527-2025, 20 May 2025) and a tertiary healthcare setting, Institutional Review Board (IRB-25-317, 22 June 2025). In addition, permission was obtained from the hospital management to access the nursing staff lists.
4. Discussion
In this study, conducted among ICU nurses in a tertiary hospital setting, over half of the respondents (52%) reported elevated levels of emotional exhaustion, indicating a high prevalence of burnout. This finding is consistent with the Maslach Burnout Theory, which identifies emotional exhaustion as the first and most critical dimension of burnout, reflecting fatigue, depletion, and emotional overextension due to sustained occupational stress [
17]. Emotional exhaustion in ICU settings is common, given the continuous exposure to critically ill patients, high patient acuity, and organisational pressures. Similar trends have been observed internationally. For example, Bruyneel et al. [
18] reported a 68% burnout rate among ICU nurses in Belgium during the COVID-19 pandemic, while Ramirez-Elvira et al. [
2] found a global prevalence of 44%. In Saudi Arabia, Awajeh, Issa, Rasheed and Amirah [
5] and Shbeer and Ageel [
9] reported rates of 65% and 62%, respectively. The slightly lower prevalence in the current study may reflect partial recovery from post-pandemic stressors or differences in institutional support structures. For example, studies conducted during the COVID-19 pandemic reported higher rates of emotional exhaustion [
9,
18], while those conducted before the pandemic generally reported comparatively lower rates [
5].
Emotional exhaustion was significantly associated with living arrangements (χ
2 = 163.711, df = 16,
p < 0.001), highlighting the role of personal and social support in buffering or exacerbating burnout. Nurses living alone or away from family were more likely to report high exhaustion, consistent with Yanbei, Dongdong, Yun, Ning and Fengping [
1], who observed that limited social interaction and poor work–life balance increase susceptibility to emotional depletion. Weekly overtime hours were also significantly associated with emotional exhaustion (χ
2 = 29.155, df = 12,
p = 0.015), confirming that prolonged work hours contribute to physiological and psychological strain [
19,
20]. In contrast, total weekly working hours (χ
2 = 10.235, df = 16,
p = 0.854) and average shift length (χ
2 = 1.754, df = 4,
p = 0.781) were not significant predictors, suggesting that intensity and emotional load, rather than total time worked, drive exhaustion [
21,
22]. Furthermore, the non-significant difference observed may suggest that it is not merely the duration or structure of working hours that contributes to burnout, but rather the intensity and unpredictability of workload, as reflected in overtime demands and staffing adequacy. These results highlight the complexity of burnout determinants and suggest that workload quality and staffing conditions may be more critical predictors than quantitative measures of working hours.
Nurse-to-patient ratios were also significantly associated with emotional exhaustion (χ
2 = 36.170, df = 20,
p = 0.015), confirming that workload intensity and staffing inadequacy are structural determinants of burnout. High patient loads increase stress, error rates, and emotional fatigue [
23,
24]. Nurses caring for more than two ICU patients simultaneously are three times more likely to experience emotional exhaustion [
18]. Emotional exhaustion was further associated with perceived negative impacts on patient outcomes (χ
2 = 31.382, df = 8,
p < 0.001), supporting the idea that burnout can reduce engagement and empathy, leading to compromised care [
25,
26].
Depersonalisation, reflecting emotional detachment and cynicism toward patients, was significantly associated with weekly working hours (χ
2 = 42.280, df = 16,
p < 0.001), living arrangements (χ
2 = 62.178, df = 24,
p < 0.001), and nurse-to-patient ratios (χ
2 = 42.941, df = 20,
p = 0.002). This is clinically important, as depersonalisation represents a maladaptive coping response within the Maslach Burnout framework, where prolonged exposure to emotional exhaustion leads healthcare workers to psychologically distance themselves from patients as a protective mechanism [
17]. From a patient safety perspective, depersonalisation is particularly concerning in intensive care settings because it can compromise therapeutic communication, reduce attentiveness to patient needs, and weaken the nurse–patient relationship, all of which are critical for high-quality critical care delivery [
27].
High workload, limited patient care time (χ
2 = 29.080, df = 8,
p < 0.001), and irregular shifts were also associated with depersonalisation and physical fatigue [
28,
29]. This detachment may inadvertently increase the risk of clinical errors, reduce vigilance in monitoring critically ill patients, and negatively affect patient satisfaction and overall care outcomes. The significant association between depersonalisation and nurse-to-patient ratios is particularly noteworthy, as understaffing increases workload intensity and reduces opportunities for meaningful patient interaction, thereby heightening emotional strain and fostering detachment [
30]. Similarly, living arrangements may reflect underlying social support structures, where limited external support could exacerbate emotional exhaustion and increase reliance on distancing behaviours as a coping strategy [
31].
Furthermore, the finding that both early-career and long-tenure nurses exhibited higher levels of burnout-related characteristics is consistent with the existing literature [
32,
33], suggesting that insufficient coping mechanisms in newer staff and cumulative exposure to chronic stressors in experienced nurses may both contribute to depersonalisation. Clinically, this highlights the need for targeted interventions such as emotional resilience training, reflective practice sessions, adequate staffing levels, and supportive supervision to mitigate the progression of depersonalisation and protect patient safety in ICU environments.
Reduced personal accomplishment, reflecting diminished feelings of professional competence, achievement, and effectiveness in patient care, was evident among ICU nurses, with most respondents reporting that they only sometimes experienced a sense of accomplishment from their work (63.2%,
n = 158) or felt they were making an impact on patients’ lives (51.6%,
n = 129). Lower perceptions of professional efficacy were further reflected in the mean scores for personal accomplishment (M = 2.62, SD = 0.719) and perceived impact on patients’ lives (M = 2.38, SD = 0.842). These findings align with the Maslach Burnout Theory, which conceptualises reduced personal accomplishment as one of the three core dimensions of burnout arising from prolonged occupational stress and chronic emotional demands [
17]. In ICU settings, repeated exposure to critically ill patients, high mortality rates, ethical dilemmas, and emotionally demanding care environments may progressively undermine nurses’ perceptions of competence and achievement [
27]. Organisational stressors such as heavy workloads, staffing shortages, overtime demands, and limited opportunities for recovery and professional recognition have also been associated with lower levels of personal accomplishment among nurses [
28,
29]. Furthermore, exposure to futile care situations and limited positive patient outcomes may reduce nurses’ sense of professional impact and meaning, contributing to diminished work satisfaction and psychological well-being [
34].
The study also explored coping strategies and interventions to reduce burnout and stigma. Nearly half of participants (46.8%) endorsed mental health education and training, over 60% supported anonymous support programmes, and 50.8% favoured regular mental health check-ins. The strongest endorsement (69.2%) was for leadership encouragement, underscoring the pivotal role of managerial support in promoting psychological safety and destigmatising help-seeking [
32,
35]. These findings are consistent with the Job Demands–Resources model, which suggests that both the reduction in job demands and the enhancement of resources, such as emotional support, are necessary to mitigate burnout [
36].
Anonymous support programmes and regular check-ins were valued, reflecting ongoing stigma around mental health in clinical environments [
37,
38]. Leadership encouragement was particularly influential, with transformational and compassionate leadership reducing burnout and fostering open dialogue about mental health [
39,
40]. Integrated interventions combining organisational strategies (e.g., peer support, workload redistribution) and individual-level interventions (e.g., mindfulness, cognitive-behavioural approaches) are most effective [
41,
42,
43].
Burnout among ICU nurses has significant public health implications. Persistent emotional exhaustion and depersonalisation compromise nurse well-being, patient safety, and healthcare system resilience [
18]. Findings highlight the need for policy-level interventions, including improved staffing, regulated overtime, mental health surveillance, and stigma reduction programmes, which align with WHO recommendations on psychosocial well-being at work [
10]. Targeted resilience-building interventions, peer support, and leadership development can reduce turnover, enhance coping capacity, and contribute to Sustainable Development Goal 3: Good Health and Well-being.
Limitations include cross-sectional design, self-reported data, single-site sampling, and the absence of qualitative insights, restricting causal inference and contextual depth due to a lack of funding. The reliance on self-reported measures introduces the potential for response and social desirability. Moreover, the single-site setting may restrict the generalisability of the findings. Furthermore, the absence of qualitative data limits in-depth understanding of contextual and experiential factors. Future studies will need to carry out a case study focusing on all healthcare facilities of different types and at different levels, using qualitative and quantitative methods in a funded research project over a period of time for the generation of a conceptual framework that can be used for a more in-depth understanding of the prevalence of burnout and associated work-related factors within the healthcare system of Saudi Arabia. Nevertheless, strengths include the use of a validated MBI-HSS tool, a robust sample size (n = 250), and systematic analysis using SPSS. The focus on ICU nurses and exploration of coping strategies provides applied relevance to hospital administrators, policymakers, and mental health practitioners.
To strengthen the policy relevance of the study within the context of Saudi Vision 2030 healthcare reforms, it is recommended that Saudi health regulators and hospital managers prioritise the implementation of targeted workforce well-being strategies within intensive care units. These should include the establishment of mandatory nurse-to-patient staffing standards, routine monitoring of burnout indicators using validated tools such as the MBI-HSS, and the integration of structured psychological support programmes for ICU nurses. In alignment with Vision 2030’s focus on improving healthcare quality, patient safety, and workforce sustainability, hospital management should also invest in resilience-building initiatives, continuous professional development, and leadership training aimed at early identification and mitigation of burnout risk. Furthermore, organisational policies should address workload distribution, reduce excessive overtime, and strengthen supportive supervision structures to enhance nurse retention and improve patient care outcomes.