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Volume 19
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Article

Factors Affecting the Perceived Usability of the COVID-19 Contact-Tracing Application “Thai Chana” during the Early COVID-19 Omicron Period

by
Thanatorn Chuenyindee
1,2,3,
Ardvin Kester S. Ong
1,
Yogi Tri Prasetyo
1,*,
Satria Fadil Persada
4,
Reny Nadlifatin
5 and
Thaninrat Sittiwatethanasiri
3
1
School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla Street, Intramuros, Manila 1002, Philippines
2
School of Graduate Studies, Mapúa University, 658 Muralla Street, Intramuros, Manila 1002, Philippines
3
Department of Industrial Engineering and Aviation Management, Navaminda Kasatriyadhiraj Royal Air Force Academy, Bangkok 10220, Thailand
4
Entrepreneurship Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Malang 65154, Indonesia
5
Department of Information Systems, Institut Teknologi Sepuluh Nopember, Kampus ITS Sukolilo, Surabaya 60111, Indonesia
*
Author to whom correspondence should be addressed.
Int. J. Environ. Res. Public Health 2022, 19(7), 4383; https://doi.org/10.3390/ijerph19074383
Submission received: 10 March 2022 / Revised: 1 April 2022 / Accepted: 2 April 2022 / Published: 6 April 2022
(This article belongs to the Section Digital Health)
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Abstract

Thai Chana is one of the mobile applications for COVID-19 disease-control tracking, especially among the Thais. The purpose of this study was to determine factors affecting the perceived usability of Thai Chana by integrating protection motivation theory, the extended technology acceptance model, and the system usability scale. In all, 800 Thais participated and filled an online questionnaire with 56 questions during the early COVID-19 omicron period (15 December 2021 to 14 January 2022). Structural equation modeling (SEM) showed that the understanding of COVID-19 has significant effects on perceived severity and perceived vulnerability, which subsequently leads to perceived usefulness. In addition, perceived usefulness and perceived ease of use have significant direct effects on attitude, which subsequently leads to the intention to use, actual use, and perceived usability. This study is one of the first studies that have analyzed the mobile application for COVID-19 disease-control tracking. The significant and substantial findings can be used for a theoretical foundation, particularly in designing a new mobile application for disease-control tracking worldwide. Finally, protection motivation theory, the extended technology acceptance model, and the system usability scale can be used for evaluating other disease-control tracking mobile applications worldwide.
Keywords: COVID-19; perceived usability; protection motivation theory; technology acceptance model; system usability scale COVID-19; perceived usability; protection motivation theory; technology acceptance model; system usability scale

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MDPI and ACS Style

Chuenyindee, T.; Ong, A.K.S.; Prasetyo, Y.T.; Persada, S.F.; Nadlifatin, R.; Sittiwatethanasiri, T. Factors Affecting the Perceived Usability of the COVID-19 Contact-Tracing Application “Thai Chana” during the Early COVID-19 Omicron Period. Int. J. Environ. Res. Public Health 2022, 19, 4383. https://doi.org/10.3390/ijerph19074383

AMA Style

Chuenyindee T, Ong AKS, Prasetyo YT, Persada SF, Nadlifatin R, Sittiwatethanasiri T. Factors Affecting the Perceived Usability of the COVID-19 Contact-Tracing Application “Thai Chana” during the Early COVID-19 Omicron Period. International Journal of Environmental Research and Public Health. 2022; 19(7):4383. https://doi.org/10.3390/ijerph19074383

Chicago/Turabian Style

Chuenyindee, Thanatorn, Ardvin Kester S. Ong, Yogi Tri Prasetyo, Satria Fadil Persada, Reny Nadlifatin, and Thaninrat Sittiwatethanasiri. 2022. "Factors Affecting the Perceived Usability of the COVID-19 Contact-Tracing Application “Thai Chana” during the Early COVID-19 Omicron Period" International Journal of Environmental Research and Public Health 19, no. 7: 4383. https://doi.org/10.3390/ijerph19074383

APA Style

Chuenyindee, T., Ong, A. K. S., Prasetyo, Y. T., Persada, S. F., Nadlifatin, R., & Sittiwatethanasiri, T. (2022). Factors Affecting the Perceived Usability of the COVID-19 Contact-Tracing Application “Thai Chana” during the Early COVID-19 Omicron Period. International Journal of Environmental Research and Public Health, 19(7), 4383. https://doi.org/10.3390/ijerph19074383

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