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Impact of COVID-19 Pandemic on Quality of Health Services Provided by Emergency Medical Services and Emergency Departments in the Opinion of Patients: Pilot Study

1
Faculty of Medical Sciences and Health Sciences, University of Natural Sciences and Humanities, 08-110 Siedlce, Poland
2
Clinic of Orthopedics and Pediatric Orthopedics, Medical University of Łódź, 90-419 Łódź, Poland
*
Author to whom correspondence should be addressed.
Academic Editors: Rodney P. Jones and Annalaura Carducci
Int. J. Environ. Res. Public Health 2022, 19(3), 1232; https://doi.org/10.3390/ijerph19031232
Received: 20 December 2021 / Revised: 12 January 2022 / Accepted: 19 January 2022 / Published: 22 January 2022
Background: The aim of this study was to assess the quality of assistance provided by emergency medical service (EMS) and hospital emergency department (ED) staff in the opinion of patients. Methods: Simple random sampling was performed to select the responders. A group of 131 people who correctly completed the questionnaire form was included in the study. The questionnaire was directed only to patients receiving EMS and/or ED assistance during the time period when the pandemic was announced in Poland. Results: Problems in the ED were reported by 38 people (31.15%), and calling EMS was reported as generating problems by 7 people (16.67%). Dissatisfaction with the help provided in EDs was reported by 33 patients (27.05%), and dissatisfaction with the help by EMS was reported by eight people (19.05%). The assessment of the patient’s satisfaction level significantly correlated with the waiting time in the ED (Spearman = 0.217; p = 0.016) as well as with the waiting for EMSs (Spearman = 0.403; p = 0.008). Conclusions: Patients of the ambulance service and hospital emergency departments during the pandemic positively assessed the actions of medical services, despite significant delays in providing health services. View Full-Text
Keywords: COVID-19; emergency medical service; emergency department; health services; patients’ opinion COVID-19; emergency medical service; emergency department; health services; patients’ opinion
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MDPI and ACS Style

Leszczyński, P.K.; Sobolewska, P.; Muraczyńska, B.; Gryz, P.; Kwapisz, A. Impact of COVID-19 Pandemic on Quality of Health Services Provided by Emergency Medical Services and Emergency Departments in the Opinion of Patients: Pilot Study. Int. J. Environ. Res. Public Health 2022, 19, 1232. https://doi.org/10.3390/ijerph19031232

AMA Style

Leszczyński PK, Sobolewska P, Muraczyńska B, Gryz P, Kwapisz A. Impact of COVID-19 Pandemic on Quality of Health Services Provided by Emergency Medical Services and Emergency Departments in the Opinion of Patients: Pilot Study. International Journal of Environmental Research and Public Health. 2022; 19(3):1232. https://doi.org/10.3390/ijerph19031232

Chicago/Turabian Style

Leszczyński, Piotr K., Paulina Sobolewska, Bożena Muraczyńska, Paulina Gryz, and Adam Kwapisz. 2022. "Impact of COVID-19 Pandemic on Quality of Health Services Provided by Emergency Medical Services and Emergency Departments in the Opinion of Patients: Pilot Study" International Journal of Environmental Research and Public Health 19, no. 3: 1232. https://doi.org/10.3390/ijerph19031232

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