Initial Stage of the COVID-19 Pandemic: A Perspective on Health Risk Communications in the Restaurant Industry
Abstract
:1. Introduction
2. Literature Review
2.1. Customer Review Websites as Health Risk Communication Channels
2.2. Quantitative Attributes on Customer Review Websites and Their Influences on Volume of Reviews
2.3. Qualitative Attributes on Customer Review Websites and Their Influences on Volume of Reviews
3. Methodology
3.1. Data Collection
3.2. Variables
3.3. Poisson Regression Model
4. Results and Discussions
4.1. Changes in Sentiment Polarity and Individual Emotions by Month
4.2. Regression Analysis
5. Conclusions
6. Limitations and Future Research
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Conflicts of Interest
References
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t-Stat | df | Sig. 1-Tailed | Sig. 2-Tailed | Mean Difference | |
---|---|---|---|---|---|
January | |||||
Positive | 4.06 | 19408 | 0.00 ** | 0.00 ** | 0.26 |
Negative | −1.69 | 19408 | 0.05 * | 0.09 * | −0.05 |
February | |||||
Positive | 2.88 | 17587 | 0.00 ** | 0.00 ** | 0.20 |
Negative | −2.80 | 17587 | 0.00 ** | 0.01 ** | −0.09 |
March | |||||
Positive | −0.51 | 17298 | 0.30 | 0.61 | −0.04 |
Negative | −2.17 | 17298 | 0.01 ** | 0.03 ** | −0.09 |
April | |||||
Positive | −2.03 | 15280 | 0.02 ** | 0.04 ** | −0.28 |
Negative | 1.83 | 15280 | 0.03 ** | 0.07 * | 0.12 |
T-Stat | df | Sig. 1-Tailed | Sig. 2-Tailed | Mean Difference | |
---|---|---|---|---|---|
January | |||||
Anger | 1.65 | 19408 | 0.05 * | 0.10 | 0.03 |
Joy | 2.46 | 19408 | 0.01 ** | 0.01 ** | 0.13 |
Anticipation | 0.40 | 19408 | 0.35 | 0.69 | 0.02 |
Sadness | −2.48 | 19408 | 0.01 ** | 0.01 ** | −0.05 |
Disgust | −0.60 | 19408 | 0.28 | 0.55 | −0.01 |
Surprise | 0.50 | 19408 | 0.31 | 0.62 | 0.01 |
Fear | 1.86 | 19408 | 0.03** | 0.06 * | 0.04 |
Trust | 3.86 | 19408 | 0.00** | 0.00 ** | 0.19 |
February | |||||
Anger | −1.11 | 17587 | 0.13 | 0.27 | −0.02 |
Joy | 4.23 | 17587 | 0.00 ** | 0.00 ** | 0.24 |
Anticipation | 1.40 | 17587 | 0.08 * | 0.16 | 0.06 |
Sadness | −4.67 | 17587 | 0.00 ** | 0.00 ** | −0.09 |
Disgust | −4.42 | 17587 | 0.00 ** | 0.00** | −0.07 |
Surprise | −0.56 | 17587 | 0.29 | 0.58 | −0.02 |
Fear | 0.69 | 17587 | 0.24 | 0.49 | 0.01 |
Trust | 3.97 | 17587 | 0.00 ** | 0.00 ** | 0.21 |
March | |||||
Anger | −0.72 | 17298 | 0.24 | 0.47 | −0.02 |
Joy | −0.50 | 17298 | 0.31 | 0.62 | −0.03 |
Anticipation | −1.80 | 17298 | 0.04 ** | 0.07 * | −0.10 |
Sadness | −0.20 | 17298 | 0.42 | 0.84 | −0.01 |
Disgust | 0.31 | 17298 | 0.38 | 0.76 | 0.01 |
Surprise | −2.10 | 17298 | 0.02 ** | 0.04 ** | −0.08 |
Fear | 1.21 | 17298 | 0.11 | 0.23 | 0.03 |
Trust | 0.42 | 17298 | 0.34 | 0.68 | 0.03 |
April | |||||
Anger | 2.75 | 15280 | 0.00 ** | 0.01 ** | 0.11 |
Joy | −3.52 | 15280 | 0.00 ** | 0.00 ** | −0.41 |
Anticipation | −2.07 | 15280 | 0.02 ** | 0.04 ** | −0.19 |
Sadness | 3.47 | 15280 | 0.00 ** | 0.00 ** | 0.14 |
Disgust | 1.70 | 15280 | 0.04 ** | 0.09 * | 0.06 |
Surprise | −3.30 | 15280 | 0.00 ** | 0.00 ** | −0.21 |
Fear | 5.66 | 15280 | 0.00 ** | 0.00 ** | 0.26 |
Trust | −2.46 | 15280 | 0.01 ** | 0.01 ** | −0.26 |
Coefficients: | Estimate | Std. Error | z Value | Pr(>|z|) |
---|---|---|---|---|
(Intercept) | 5.0210 | 0.0113 | 444.1240 | 0.0000 *** |
Control variables | ||||
Restaurant price | 0.0538 | 0.0033 | 16.4740 | 0.0000 *** |
Total volume of reviews for a specific restaurant | 0.0001 | 0.0000 | 148.4730 | 0.0000 *** |
City | −0.1157 | 0.0018 | −63.6490 | 0.0000 *** |
Month | 0.0101 | 0.0018 | 5.6300 | 0.0000 *** |
Independent variables | ||||
Number of COVID-19 confirmed cases | 0.0001 | 0.0000 | −19.3160 | 0.0000 *** |
Delivery option | 0.0131 | 0.0059 | 2.2320 | 0.0256 ** |
Takeout option | −0.1136 | 0.0070 | −16.2110 | 0.0000 *** |
Delivery fee | −0.2475 | 0.0021 | −118.3860 | 0.0000 *** |
Cuisine preparation time | 0.0002 | 0.0003 | 0.5350 | 0.5923 |
Delivery time | −0.0436 | 0.0017 | −25.7160 | 0.0000 *** |
Anger | −0.0055 | 0.0015 | −3.6690 | 0.0002 *** |
Anticipation | 0.0063 | 0.0007 | 9.3600 | 0.0000 *** |
Disgust | −0.0198 | 0.0018 | −11.2490 | 0.0000 *** |
Fear | 0.0623 | 0.0011 | 55.1250 | 0.0000 *** |
Joy | −0.0081 | 0.0007 | −10.9160 | 0.0000 *** |
Sadness | −0.0294 | 0.0016 | −18.9350 | 0.0000 *** |
Surprise | −0.0013 | 0.0010 | −1.2700 | 0.2042 |
Trust | 0.0118 | 0.0008 | 14.6900 | 0.0000 *** |
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Wang, X.; Tang, L.; Zhang, L.; Zheng, J. Initial Stage of the COVID-19 Pandemic: A Perspective on Health Risk Communications in the Restaurant Industry. Int. J. Environ. Res. Public Health 2022, 19, 11961. https://doi.org/10.3390/ijerph191911961
Wang X, Tang L, Zhang L, Zheng J. Initial Stage of the COVID-19 Pandemic: A Perspective on Health Risk Communications in the Restaurant Industry. International Journal of Environmental Research and Public Health. 2022; 19(19):11961. https://doi.org/10.3390/ijerph191911961
Chicago/Turabian StyleWang, Xi, Liang Tang, Linan Zhang, and Jie Zheng. 2022. "Initial Stage of the COVID-19 Pandemic: A Perspective on Health Risk Communications in the Restaurant Industry" International Journal of Environmental Research and Public Health 19, no. 19: 11961. https://doi.org/10.3390/ijerph191911961