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Open AccessArticle

Moderating Effects of Organizational Climate on the Relationship between Emotional Labor and Burnout among Korean Firefighters

by 1 and 2,3,*
1
Department of Dental Hygiene, Hanyang Womans University, Seoul 04763, Korea
2
Department of Preventive Medicine, Yonsei University Wonju College of Medicine, Wonju 26426, Korea
3
Institute of Environmental & Occupational Medicine, Yonsei University Wonju College of Medicine, Wonju 26426, Korea
*
Author to whom correspondence should be addressed.
Int. J. Environ. Res. Public Health 2021, 18(3), 914; https://doi.org/10.3390/ijerph18030914
Received: 14 December 2020 / Revised: 17 January 2021 / Accepted: 20 January 2021 / Published: 21 January 2021
(This article belongs to the Special Issue Burnout Syndrome and Prevention)
This study examined the association of emotional labor and organizational climate with burnout and elucidated the moderating effect of organizational climate on the relationship between emotional labor and burnout among 18,936 Korean firefighters (male: 17,790, 93.9%, female: 1146, 6.1%). To examine the effects of organizational climate on the relationships between five sub-scales of emotional labor and burnout, four groups were created using various combinations of emotional labor (“normal” vs. “risk”) and organizational climate (“good” vs. “bad”): (1) “normal” and “good” (Group I), (2) “normal” and “bad” (Group II), (3) “risk” and “good” (Group III), and (4) “risk” and “bad” (Group IV). A hierarchical multiple linear regression analysis indicated that firefighters’ burnout was significantly higher in the group with “bad” than “good” organizational climate and was significantly higher among people with “risk” than “normal” emotional labor. Combined effects of organizational climate with emotional labor on burnout were observed in all five sub-scales. Groups II, III, and IV were more likely to experience burnout than Group I (trend p < 0.001). Additionally, the moderating effects of organizational climate on the relationship between the five sub-scales of emotional labor and burnout were observed, except for factor 5. These results emphasize the importance of stress management to alleviate burnout caused by emotional labor at the organizational level and coping strategies to reinforce the personal potentiality suitable to organizational norms at the individual level. View Full-Text
Keywords: burnout; climate; cross-sectional studies; emotions; firefighters burnout; climate; cross-sectional studies; emotions; firefighters
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MDPI and ACS Style

Jeung, D.-Y.; Chang, S.-J. Moderating Effects of Organizational Climate on the Relationship between Emotional Labor and Burnout among Korean Firefighters. Int. J. Environ. Res. Public Health 2021, 18, 914. https://doi.org/10.3390/ijerph18030914

AMA Style

Jeung D-Y, Chang S-J. Moderating Effects of Organizational Climate on the Relationship between Emotional Labor and Burnout among Korean Firefighters. International Journal of Environmental Research and Public Health. 2021; 18(3):914. https://doi.org/10.3390/ijerph18030914

Chicago/Turabian Style

Jeung, Da-Yee; Chang, Sei-Jin. 2021. "Moderating Effects of Organizational Climate on the Relationship between Emotional Labor and Burnout among Korean Firefighters" Int. J. Environ. Res. Public Health 18, no. 3: 914. https://doi.org/10.3390/ijerph18030914

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