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Int. J. Environ. Res. Public Health 2018, 15(9), 1909; https://doi.org/10.3390/ijerph15091909

How Does Emotional Intelligence Make One Feel Better at Work? The Mediational Role of Work Engagement

1
Faculty of Psychology, University of Málaga, 29071 Málaga, Spain
2
Deusto Stress Research, University of Deusto, 48007 Bilbao, Spain
*
Author to whom correspondence should be addressed.
Received: 30 July 2018 / Revised: 27 August 2018 / Accepted: 31 August 2018 / Published: 2 September 2018
(This article belongs to the Special Issue Workplace Health Promotion 2018)
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Abstract

Although previous research has highlighted the association between emotional intelligence (EI) and job satisfaction, the underlying mechanisms remain relatively unexplored. To address this gap, this study examined employee engagement as a potential mediator of the association. A multi-occupational sample of 405 Spanish professionals completed the Wong Law Emotional Intelligence Scale, the Utrecht Work Engagement Scale and an Overall Job Satisfaction Scale as well as providing socio-demographic data. As expected, employees’ EI was positively related to engagement dimensions (vigour, dedication and absorption) as well as overall job satisfaction. Bootstrap estimates from multiple mediation analysis confirmed that employees’ perceived EI was indirectly associated with job satisfaction via vigour and dedication scores, even when controlling for the effects of socio-demographic variables. Similarly, the same pattern was found when multiple mediation was conducted for each EI dimension. Our study contributes to understanding of the processes involved in maintaining and enhancing positive attitudes at work, providing the first, encouraging evidence that work engagement play a role in the EI-job satisfaction link. Our results extend the EI literature by elucidating the pathways through which EI is linked to positive employee attitudes and suggests that intervention programs designed to bolster EI might prove effective at increasing job satisfaction. View Full-Text
Keywords: emotional intelligence; engagement; job satisfaction; multi-occupational sample emotional intelligence; engagement; job satisfaction; multi-occupational sample
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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).
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Extremera, N.; Mérida-López, S.; Sánchez-Álvarez, N.; Quintana-Orts, C. How Does Emotional Intelligence Make One Feel Better at Work? The Mediational Role of Work Engagement. Int. J. Environ. Res. Public Health 2018, 15, 1909.

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